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Freshdesk vs LiveAgent vs ProProfs Help Desk vs Zendesk Support - Which Tool Fits Your Business?

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TL;DR - Quick Comparison Summary

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so ... Read More

From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing ... Read More

Entry Level Pricing

  • Starts from $15 , Billed Yearly
  • Starts from $15
  • Starts from $10 , Billed Yearly

Free Trial Availability

  • Free Trial available
  • Free Trial available

Spotsaas Score

9.5/10

9.8/10

8.7/10

User Ratings

4.5

(36)
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Software Demo

Demo

How do Freshdesk, LiveAgent, ProProfs Help Desk and Zendesk Support Compare on Features?

Total Features

16 Features

25 Features

15 Features

Unique Features

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        What Do Freshdesk, LiveAgent, ProProfs Help Desk and Zendesk Support Cost?

        Pricing Option

              Starting From

              • $15 , Billed Yearly
              • $15
              • $10 , Billed Yearly

              Pricing Plans

              • Free

                • Integrated ticketing across email and social

                • Ticket Dispatch

                • Knowledge Base

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              • Growth

                • Includes features of Free plan, plus

                • Automations

                • Collision Detection

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              • Pro

                • Includes features of Growth plan, plus

                • Multiple products

                • Includes up to 5000 Collaborators

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              • Browse all pricing plans
              • Not Available
              • Essentials

                • Unlimited Tickets: Unlimited

                • Inboxes: 3

                • Departments & Teams: 3

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              • Premium

                • Unlimited Tickets: Unlimited

                • Inboxes: 5

                • Departments & Teams: 5

                Show more +

              • Enterprise

                • Includes features of Premium plan, plus

                • Inboxes: Unlimited

                • Departments & Teams: Unlimited

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              Pricing Page

              freshdesk pricingliveagent pricingproprofs-help-desk pricing

              Other Details

              Organization Types supported

              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals
              • Large Enterprises
              • Medium Business
              • Small Business
              • Freelancers
              • Individuals

              Platforms Supported

              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Mac
              • Installed - Windows
              • Mobile - Windows
              • Mobile - BlackBerry
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Mac
              • Installed - Windows
              • Mobile - Windows
              • Mobile - BlackBerry
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              • Mobile - Android
              • Mobile - iOS
              • Installed - Mac
              • Installed - Windows
              • Mobile - Windows
              • Mobile - BlackBerry
              • Browser Based (Cloud)

              Modes of support

              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online

              API Support

              • Available
              • Available
              • Available
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              Freshdesk vs LiveAgent vs ProProfs Help Desk User Reviews & Rating Comparison

              User Ratings

              Rating Distribution

              Excellent

              549

              Very Good

              99

              Good

              11

              Poor

              7

              Terible

              56

              Excellent

              682

              Very Good

              173

              Good

              13

              Poor

              1

              Terible

              1

              Excellent

              14

              Very Good

              2

              Good

              0

              Poor

              0

              Terible

              0

              Expert's Review generated by AI

              No Expert ai Review available for the product

              No Expert ai Review available for the product

              No Expert ai Review available for the product

              Pros and Cons

              Pros and Cons of Freshdesk

              Pros and Cons of LiveAgent

              No pros or cons available for the product

              Positive Reviews

              No reviews available for the product

              No reviews available for the product

              No reviews available for the product

              List of Customers

              Customers

              Pearson

              Pearson

              Bridgestone

              Bridgestone

              Kern High School District

              Kern High School District

              LiveAgent_customers_0

              LiveAgent_customers_0

              LiveAgent_customers_1

              LiveAgent_customers_1

              LiveAgent_customers_2

              LiveAgent_customers_2

              Adobe

              Adobe

              Acer

              Acer

              opencart

              opencart

              Media and Screenshots

              Screenshots

              Freshdesk

              6 Screenshots

              Inside of Tickets

              14 Screenshots

              No screenshots available.

              Videos

              video-0

              3 Videos

              video-0

              5 Videos

              video-0

              1 Videos

              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Yes, both Freshdesk and LiveAgent offer a Free Trial.

              Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

              LiveAgent is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

              The starting price for both Freshdesk and LiveAgent begins at $15/User/Month when Billed Yearly.

              Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

              Some top alternatives to LiveAgent includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, ClickDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, Help Scout, LabiDesk, LiveChat, Zendesk Chat, LiveHelpNow and Little SaaS Communication.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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