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Freshdesk vs Helpspot vs Zendesk Support vs Zoho Desk - Which Tool Fits Your Business?

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Helpspot - Help Desk Software
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TL;DR - Quick Comparison Summary

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

The Helppot help desk is a powerful software tool with features that are incredibly easy to use. It enables anyone to set up their own help desk, or to upgrade an existing help desk, in ... Read More

Entry Level Pricing

  • Starts from $15 , Billed Yearly
  • Not Available

Free Trial Availability

  • Free Trial available

Spotsaas Score

9.5/10

7.9/10

User Ratings

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Software Demo

Demo

How do Freshdesk, Helpspot, Zendesk Support and Zoho Desk Compare on Features?

Total Features

16 Features

11 Features

Unique Features

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      What Do Freshdesk, Helpspot, Zendesk Support and Zoho Desk Cost?

      Pricing Option

          Starting From

          • $15 , Billed Yearly
          • Not Available

          Pricing Plans

          • Free

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

            Show more +

          • Growth

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

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          • Pro

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

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          • Browse all pricing plans
          • Not Available

          Pricing Page

          freshdesk pricinghelpspot pricing

          Other Details

          Organization Types supported

          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals

          Platforms Supported

          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)

          Modes of support

          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online

          API Support

          • Available
          • Available
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          Freshdesk vs Helpspot vs Zendesk Support User Reviews & Rating Comparison

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          549

          Very Good

          99

          Good

          11

          Poor

          7

          Terible

          56

          No reviews available for the product

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          Pros and Cons of Freshdesk

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          List of Customers

          Customers

          Pearson

          Pearson

          Bridgestone

          Bridgestone

          Kern High School District

          Kern High School District

          No Customers information available.

          Media and Screenshots

          Screenshots

          Freshdesk

          6 Screenshots

          No screenshots available.

          Videos

          video-0

          3 Videos

          video-0

          2 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Freshdesk and Helpspot offer a Free Trial.

          Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Helpspot is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for Helpspot are unavailable.

          Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

          Some top alternatives to Helpspot includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, Teamwork Desk, LiveAgent, Mojo Helpdesk, HelpDesk, SysAid, Jitbit Helpdesk, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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