Compare Freshdesk Messaging (Formerly Freshchat) vs tawk.to vs ZoomInfo Chat

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshdesk Messaging (Formerly Freshchat) (630) Get Quote Get Quote	tawk.to (274) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the ... Read More	tawk.to, a free and user-friendly communication tool, allows businesses to engage with customers through chats and messages. It enables monitoring and responding to customer inquiries and ... Read More
Free Trial Availability	Free Trial available	No free trial
Spotsaas Score	9.3/10	9.7/10
User Ratings	4.4 (263)	4.2 (207)
	Get Quote	Get Quote

Software Demo

Demo

Features

Total Features	8 Features	9 Features
Unique Features
	Get Quote	Get Quote

Pricing

Pricing Option
Pricing Plans	Not Available	Not Available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)	Mobile - Android Installed - Windows Installed - Mac Mobile - iOS Browser Based (Cloud) Mobile - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4.4 (based on 263 reviews)	4.2 (based on 207 reviews)
Rating Distribution	Excellent 329 Very Good 289 Good 3 Poor 3 Terible 6	Excellent 176 Very Good 48 Good 6 Poor 8 Terible 36
Expert's Review generated by AI	Freshchat is consistently praised for its ease of use and seamless integration with CRM systems, making it a convenient platform for providing top-notch customer service. Users appreciate the ...Read more	Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the ...Read more
Pros and Cons	Easy to use interface, allowing for convenient access and navigation, even for non-technical users. Integrated with CRM for seamless customer interactions and relationship management. Combines live chat functionality with AI bot support and self-service solutions for scalable support. Supports omnichannel communication and real-time assistance for enhanced customer experience. Limited Marketplace options for additional apps and connectors, potentially limiting advanced functionality expansion. Richness of features and customizations might be complex for new users without adequate support or guidance.	User-friendly and cost-effective, offering easy setup and customization options. Provides real-time engagement with customers, valuable insights, and automation features. Integrates well with multiple websites, allowing seamless communication and quick responses. Offers a robust free plan with an automation bot and 24/7 support team-like functionality. Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services. Some crashing issues reported in the Android app, while the PC version works well.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	No Integration information available.

Media and Screenshots

Screenshots	5 Screenshots	4 Screenshots
Videos	2 Videos	4 Videos

Alternatives

Alternatives	ZoomInfo Chat ClickDesk 4 LiveAgent 4.7	ZoomInfo Chat LiveAgent 4.7 LiveChat 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Freshdesk Messaging (Formerly Freshchat) offers Free Trial, but tawk.to does not.

Freshdesk Messaging (Formerly Freshchat) is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

tawk.to is designed for Large Enterprises, Medium Business and Small Business.

Pricing details for both Freshdesk Messaging (Formerly Freshchat) and tawk.to are unavailable at this time. Contact the respective providers for more information.

Some top alternatives to Freshdesk Messaging (Formerly Freshchat) includes ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat, DeskMoz, Zendesk Chat, Intercom, Comm100 Live Chat, Smartchat and Tiledesk.

Some top alternatives to tawk.to includes ZoomInfo Chat, LiveAgent, LiveChat, Tidio Chat, Crisp, MyLiveChat, Zendesk Chat, Intercom, Smartchat, JivoChat and Let's Connect.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Freshdesk Messaging (Formerly Freshchat) vs tawk.to vs ZoomInfo Chat

Freshdesk Messaging (Formerly Freshchat)

tawk.to

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure