Freshchat vs Speakap Comparison
Freshchat
Starting at $15 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch c…
Speakap
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Speakap is business instant messaging software for local, regional and global companies wanting to communicate with their clients. Speakap Web Client lets user have private conversations with colleagues from any computer…
Freshchat leads on user satisfaction with a 4.5-star rating across 191 reviews.
Freshchat vs Speakap — at a glance
| Feature | Freshchat | Speakap |
|---|---|---|
| Rating | 4.5 / 5 | — |
| Reviews | 191 | — |
| Starting price | $15 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Business Instant Messaging Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | — |
| Data residency | US | Global |
Key differences between Freshchat and Speakap
- Pricing: Freshchat starts at $15 /User/Month. Speakap pricing is not publicly listed.
- Free trial: Freshchat offers a free trial; Speakap does not.
- Target audience: Freshchat is built for Freelancers / Consultants and Large Enterprises, while Speakap targets Large Enterprises and Medium Business.
- Deployment: Freshchat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Speakap supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Freshchat vs Speakap — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for small to medium businesses needing easy, multilingual live chat support.
- You want a simple, user-friendly interface for customer and sales team interactions.
- Your business requires seamless integration with CRM and communication tools.
- You need AI-powered chatbots supporting 33 languages for global customer engagement.
- Your company demands extensive custom app integrations beyond standard CRM tools.
- You require highly complex workflow automation for enterprise-scale operations.
Large Enterprises, Medium Business, Small Business
Freshchat typically suits Freelancers / Consultants and Large Enterprises. Speakap tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different ... Read More about Freshchat | Speakap is business instant messaging software for local, regional and global companies wanting to communicate with their clients. Speakap Web Client lets user have private conversations ... Read More about Speakap |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.5/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Freshchat and Speakap Compare on Features?
Total Features | 8 Features | 0 Features |
|---|---|---|
Unique Features | No unique features | No features |
Get Quote | Get Quote |
Compare Freshchat and Speakap on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✗ No | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
Freshchat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Freshchat's ease of use, integration capabilities, and real-time support, tempered by some concerns about glitches and interface speed. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Dunzo  Delivery Hero  klarna |  McDonalds  WISAG  Kinepolis |
|---|
Media and Screenshots
Screenshots |  5 Screenshots |  1 Screenshots |
|---|---|---|
Videos |  5 Videos |  2 Videos |
Top Alternatives to Freshchat and Speakap in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshchat or Speakap?
- Freshchat edges out the other on user ratings (4.5 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshchat and Speakap offer a free trial?
- Freshchat offers a free trial. Speakap does not.
- What is the starting price of Freshchat vs Speakap?
- Freshchat starts at $15 /User/Month. Speakap starts at Contact for pricing.
- What are the top alternatives to Freshchat?
- Top alternatives to Freshchat include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, Tidio Chat.
- What are the top alternatives to Speakap?
- Top alternatives to Speakap include Yammer, Glip, Output Messenger, Dialog, Office Chat.