Which is better, Five9 or Dialpad Contact Center?

Dialpad Contact Center edges out Five9 based on user ratings across 111 reviews. That said, the best pick depends on your workflow — Five9 may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Five9 and Dialpad Contact Center?

Key differences between Five9 and Dialpad Contact Center include pricing (Five9 starts at undisclosed vs Dialpad Contact Center at $75); free trial availability (Dialpad Contact Center offers one, Five9 does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Five9 and Dialpad Contact Center offer a Free trial?

Dialpad Contact Center offers Free Trial, but Five9 does not.

Who are the typical users of Five9?

Five9 is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of Dialpad Contact Center?

Dialpad Contact Center is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Five9 and Dialpad Contact Center?

The starting price of Dialpad Contact Center is $75/User/Month. Pricing for Five9 is unavailable.

What are the best alternatives to Five9?

Some top alternatives to Five9 include Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live.

What are the best alternatives to Dialpad Contact Center?

Some top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.

Five9 vs Dialpad Contact Center vs VCC Live Comparison

Last updated: May 19, 2026

Five9

4.1(1,416 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation poli…

View Pricing Read Reviews

Dialpad Contact Center

4.5(111 reviews)

Starting at $75 /User/Month

Free Trial
Large Enterprises
Medium Business

Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and monitors customer satisfaction.…

View Pricing Read Reviews

VCC Live

4.7(70 reviews)

Starting at $50 /Month

Large Enterprises
Medium Business

VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service features that enable customers to r…

View Pricing Read Reviews

Dialpad Contact Center leads on user satisfaction with a 4.5-star rating across 111 reviews.

Five9 vs Dialpad Contact Center vs VCC Live — at a glance

Feature	Five9	Dialpad Contact Center	VCC Live
Rating	4.1 / 5	4.5 / 5	4.7 / 5
Reviews	1,416	111	70
Starting price	Contact for pricing	$75 /User/Month	$50 /Month
Free trial	No	Yes	No
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Contact Center Operations Software	Contact Center Operations Software	Contact Center Operations Software
Platforms	SaaS/Web/Cloud, Mobile - iOS	SaaS/Web/Cloud	SaaS/Web/Cloud, Installed - Windows
API	Available	—	Available
Support modes	24/7 (Live rep), Business Hours, Online	Online	24/7 (Live rep), Online
Certifications	SOC 2, HIPAA, GDPR, ISO 27001	SOC 2, HIPAA, GDPR	GDPR
Data residency	Global	Global	Global

Key differences between Five9 and Dialpad Contact Center

Pricing: Dialpad Contact Center starts at $75 /User/Month. Five9 pricing is not publicly listed.
Free trial: Dialpad Contact Center offers a free trial; Five9 does not.
User satisfaction: Dialpad Contact Center scores higher with a 4.5-star average.
Deployment: Five9 supports SaaS/Web/Cloud, Mobile - iOS; Dialpad Contact Center supports SaaS/Web/Cloud.

Compare Five9 vs Dialpad Contact Center vs VCC Live — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Five9 (291) Talk to an expert Talk to an expert	Dialpad Contact Center (35) Talk to an expert Talk to an expert	VCC Live (63) Talk to an expert Talk to an expert

Free PDF comparison

Download this Five9 vs Dialpad Contact Center vs VCC Live comparison

Get the full side-by-side as a PDF — these picks plus the top Contact Center Operations Software tools, with verified ratings, pricing and features.

Side-by-side on pricing, features & ratings
Plus the category top 10, scored & ranked
Emailed to you — no on-screen download

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Five9

Best for enterprise contact centers needing advanced multichannel and escalation features.

Choose if

You require robust multichannel customer engagement across devices and locations.
Your contact center needs advanced call queuing and escalation policies.
You want automated business rules to ensure consistent customer experience.

Consider alternatives if

You are a very small business with minimal call volume and simple needs.
You need a low-cost, out-of-the-box solution with minimal setup complexity.

Dialpad Contact Center

Best for AI-driven coaching and global collaboration in contact centers.

Choose if

You need AI-powered insights to enhance agent coaching and performance tracking.
Your contact center requires simplified monitoring of customer satisfaction and best practices adherence.
Your organization operates a medium to large contact center with global teams needing collaboration.

Consider alternatives if

You are a very small business with minimal call volume and no dedicated contact center team.
You require transparent, publicly available pricing and a simple setup process for smaller teams.

VCC Live

Best for SMBs needing automated, real-time managed contact center solutions.

Choose if

You run a small to medium contact center focused on customer support or sales.
You need advanced self-service features to improve first-contact resolution rates.
You want real-time reporting and workforce management tailored for SMB operations.

Consider alternatives if

You are a large enterprise requiring highly customized, enterprise-grade contact center features.
You need transparent, fixed pricing or extensive integration capabilities.

Five9: Best for enterprise contact centers needing advanced multichannel and escalation features. Dialpad Contact Center: Best for AI-driven coaching and global collaboration in contact centers.

Description	Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, ... Read More about Five9	Dialpad is an AI-powered customer intelligence platform that is revolutionizing global collaboration. Dialpad AI Contact Center simplifies coaching, tracks adherence to best practices, and ... Read More about Dialpad Contact Center	VCC Live is a contact center operations' software for small and midsized businesses. It helps to automate, enhance and manage customer interactions. It comes with advanced self-service ... Read More about VCC Live
Entry Level Pricing	Not Available	Starts from $75	Starts from $50 , Billed Yearly
Free Trial Availability	No free trial	Get Free Trial	No free trial
User Ratings Based on verified Spotsaas reviews	4.1 (1416)	4.5 (111)	4.7 (70)
Best Company Size	51-500 employees500+ employees	Medium BusinessLarge Enterprises	Small businessesMedium businesses
	Get pricing help	Get pricing help	Get pricing help

Software Demo

Demo		Dialpad Contact Center has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

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Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

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How big is your team?

We tailor recommendations to companies your size.

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Compare Five9, Dialpad Contact Center and VCC Live on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	$75	$50 , Billed Yearly
Pricing Plans	Not Available	Not Available	Standard Get Started Campaign Management Outbound and Inbound Calls Reports and Statistics Show more + Professional Get Started Includes features of Standard plan, plus Intelligent IVR Quality Control Show more + Multichannel Get Started Includes features of Professional plan, plus Sending Automated SMS Sending Automated Emails Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Available
	Get help choosing	Get help choosing	Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	✓ Yes	—
HIPAA	✓ Yes	✓ Yes	✗ No
GDPR	✓ Yes	✓ Yes	✓ Yes
ISO 27001	✓ Yes	—	—
Single Sign-On (SSO)	✓ Yes	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	✓ Yes	—
Data Encryption	✓ Yes	✓ Yes	—
Audit Logs	✓ Yes	✓ Yes	—
Data Residency	🌐 Global	🌐 Global	🌐 Global

Five9 vs Dialpad Contact Center User Reviews & Rating Comparison

User Ratings	4.1 (based on 1416 reviews)	4.5 (based on 111 reviews)	4.7 (based on 70 reviews)
Rating Distribution	188 68 17 4 14	31 3 0 1 0	58 5 0 0 0
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyers generally appreciate Five9's robust features and multichannel capabilities but note complexity and pricing opacity as drawbacks. What buyers like Multichannel engagement Call queuing and escalation Unified agent communications Common complaints Pricing transparency Implementation complexity	Buyer sentiment Overall positive sentiment highlights Dialpad Contact Center's AI capabilities and collaboration features, with some concerns about pricing transparency and setup complexity. What buyers like AI-powered coaching and analytics Improved customer satisfaction tracking Enhanced team collaboration Common complaints Opaque pricing structure Complex setup process	Buyer sentiment Users generally express high satisfaction with VCC Live’s contact center automation and real-time management features. What buyers like Ease of use Effective self-service automation Real-time reporting Common complaints Lack of pricing transparency Limited advanced enterprise features
Pros and Cons	Robust multichannel engagement capabilities Advanced call queuing and escalation policies Unified communications across devices and locations Pricing is quotation-based and not transparent Implementation can be complex and resource-intensive	AI-powered customer intelligence enhances coaching and performance tracking Simplifies monitoring of customer satisfaction and adherence to best practices Supports global collaboration across contact center teams Pricing details are not publicly available, requiring sales engagement May be complex to set up for smaller teams without dedicated resources	Advanced self-service features improving first-contact resolution Real-time reporting and dashboards for performance monitoring Effective workforce management capabilities Pricing is quotation based and not publicly transparent Limited information on integration capabilities
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Bsi financial services Englishtown Invenio Solutions	Wework UBER TED	No Customers information available.

Media and Screenshots

Screenshots	2 Screenshots	3 Screenshots	No screenshots available.
Videos	2 Videos	No videos available.	3 Videos

Alternatives

Alternatives	Novanet Cloud Contact Center Call Center Studio 4.7 Salesforce Service Cloud 4.6	Call Center Studio 4.7 UJET 4.7 Zultys MXIE 3.9	FIVE CRM uContact 4.9 Call Center Studio 4.7

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, Five9 or Dialpad Contact Center?: Dialpad Contact Center edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Five9 and Dialpad Contact Center offer a free trial?: Dialpad Contact Center offers a free trial. Five9 does not.
What is the starting price of Five9 vs Dialpad Contact Center?: Five9 starts at Contact for pricing. Dialpad Contact Center starts at $75 /User/Month.
What are the top alternatives to Five9?: Top alternatives to Five9 include Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live.
What are the top alternatives to Dialpad Contact Center?: Top alternatives to Dialpad Contact Center include Call Center Studio, UJET, Zultys MXIE, Callision, Voximplant Kit.

Five9 vs Dialpad Contact Center vs VCC Live Comparison

Five9

Dialpad Contact Center

VCC Live

Five9 vs Dialpad Contact Center vs VCC Live — at a glance

Key differences between Five9 and Dialpad Contact Center

Compare Five9 vs Dialpad Contact Center vs VCC Live — and walk away knowing which one fits.

Five9

Dialpad Contact Center

VCC Live

Download this Five9 vs Dialpad Contact Center vs VCC Live comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

Compare Five9, Dialpad Contact Center and VCC Live on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Five9 vs Dialpad Contact Center User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions