Which is better, Five9 or 3CX?

3CX edges out Five9 based on user ratings across 626 reviews. That said, the best pick depends on your workflow — Five9 may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Five9 and 3CX?

Key differences between Five9 and 3CX include pricing (Five9 starts at undisclosed vs 3CX at $175). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Five9 and 3CX offer a Free trial?

Neither Five9 nor 3CX offers a free trial.

Who are the typical users of Five9?

Five9 is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of 3CX?

3CX is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Five9 and 3CX?

The starting price of 3CX is $175/Year. Pricing for Five9 is unavailable.

What are the best alternatives to Five9?

Some top alternatives to Five9 include Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live.

What are the best alternatives to 3CX?

Some top alternatives to 3CX include uContact, Call Center Studio, RingCentral Office, Dialpad Contact Center, VCC Live.

Five9 vs 3CX vs Zultys MXIE Comparison

Last updated: May 19, 2026

Five9

4.1(1,416 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, advanced queuing and escalation poli…

View Pricing Read Reviews

3CX

4.5(626 reviews)

Starting at $175 /Year

Large Enterprises
Medium Business

3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can be deployed on premise or in th…

View Pricing Read Reviews

Zultys MXIE

3.9(53 reviews)

Starting at Contact for pricing

Large Enterprises
Medium Business

Zultys Contact Center Operations Software offers innovative features that bring benefits to the business and helps user to stay ahead of competition. With enhanced analytics, mobility, adaptability, and many other capabi…

View Pricing Read Reviews

3CX leads on user satisfaction with a 4.5-star rating across 626 reviews.

Five9 vs 3CX vs Zultys MXIE — at a glance

Feature	Five9	3CX	Zultys MXIE
Rating	4.1 / 5	4.5 / 5	3.9 / 5
Reviews	1,416	626	53
Starting price	Contact for pricing	$175 /Year	Contact for pricing
Free trial	No	No	No
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business	Large Enterprises, Medium Business, Small Business
Category	Contact Center Operations Software	Contact Center Operations Software	Contact Center Operations Software
Platforms	SaaS/Web/Cloud, Mobile - iOS	SaaS/Web/Cloud	SaaS/Web/Cloud
API	Available	—	—
Support modes	24/7 (Live rep), Business Hours, Online	—	Business Hours
Certifications	SOC 2, HIPAA, GDPR, ISO 27001	GDPR	—
Data residency	Global	Global	US

Key differences between Five9 and 3CX

Pricing: 3CX starts at $175 /Year. Five9 pricing is not publicly listed.
User satisfaction: 3CX scores higher with a 4.5-star average.
Deployment: Five9 supports SaaS/Web/Cloud, Mobile - iOS; 3CX supports SaaS/Web/Cloud.

Compare Five9 vs 3CX vs Zultys MXIE — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Five9 (291) Talk to an expert Talk to an expert	3CX (350) Talk to an expert Talk to an expert	Zultys MXIE (28) Talk to an expert Talk to an expert

Free PDF comparison

Download this Five9 vs 3CX vs Zultys MXIE comparison

Get the full side-by-side as a PDF — these picks plus the top Contact Center Operations Software tools, with verified ratings, pricing and features.

Side-by-side on pricing, features & ratings
Plus the category top 10, scored & ranked
Emailed to you — no on-screen download

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Five9

Best for enterprise contact centers needing advanced multichannel and escalation features.

Choose if

You require robust multichannel customer engagement across devices and locations.
Your contact center needs advanced call queuing and escalation policies.
You want automated business rules to ensure consistent customer experience.

Consider alternatives if

You are a very small business with minimal call volume and simple needs.
You need a low-cost, out-of-the-box solution with minimal setup complexity.

3CX

Best for flexible, cloud or on-premise contact center solutions for SMBs.

Choose if

You need a hybrid deployment option combining cloud and on-premise setups.
Your team values an intuitive interface with advanced softphone capabilities.
You operate a small to medium-sized customer support, sales, or IT helpdesk center.

Consider alternatives if

Your organization requires highly customized, enterprise-level telephony integrations.
You lack readiness for cloud or on-premise infrastructure deployment.

Zultys MXIE

Best for

Large Enterprises, Medium Business, Small Business

Five9: Best for enterprise contact centers needing advanced multichannel and escalation features. 3CX: Best for flexible, cloud or on-premise contact center solutions for SMBs.

Description	Five9 offers next generation cloud and on-premise software for your contact center to deliver exceptional customer service. Outstanding features include: a lightning fast call center, ... Read More about Five9	3CX is a powerful cloud-based contact center solution designed for companies of all sizes. The software-based solution delivers an exceptional user experience across all platforms, and can ... Read More about 3CX	Zultys Contact Center Operations Software offers innovative features that bring benefits to the business and helps user to stay ahead of competition. With enhanced analytics, mobility, ... Read More about Zultys MXIE
Entry Level Pricing	Not Available	Starts from $175	Not Available
Free Trial Availability	No free trial	No free trial	No free trial
User Ratings Based on verified Spotsaas reviews	4.1 (1416)	4.5 (626)	3.9 (53)
Best Company Size	51-500 employees500+ employees	Small BusinessMedium Business	—
	Get pricing help	Get pricing help	Get pricing help

Software Demo

Demo		3CX has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

Get shortlist help from a software advisor

Independent advice — matched to your business
Understand the tradeoffs before you talk to vendors
Free 15-min call with a software advisor.

Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

Trusted by teams at

Compare Five9, 3CX and Zultys MXIE on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	Not Available	$175	Not Available
Pricing Plans	Not Available	Not Available	Not Available
Pricing Page			Pricing information not available
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Not Available
	Get help choosing	Get help choosing	Get help choosing

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—	—
HIPAA	✓ Yes	—	—
GDPR	✓ Yes	✓ Yes	—
ISO 27001	✓ Yes	—	—
Single Sign-On (SSO)	✓ Yes	✓ Yes	—
Multi-Factor Auth (MFA)	✓ Yes	✓ Yes	—
Data Encryption	✓ Yes	✓ Yes	—
Audit Logs	✓ Yes	✓ Yes	—
Data Residency	🌐 Global	🌐 Global	🇺🇸 US

Five9 vs 3CX User Reviews & Rating Comparison

User Ratings	4.1 (based on 1416 reviews)	4.5 (based on 626 reviews)	3.9 (based on 53 reviews)
Rating Distribution	188 68 17 4 14	277 59 10 2 2	13 9 5 0 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyers generally appreciate Five9's robust features and multichannel capabilities but note complexity and pricing opacity as drawbacks. What buyers like Multichannel engagement Call queuing and escalation Unified agent communications Common complaints Pricing transparency Implementation complexity	Buyer sentiment Users generally rate 3CX highly for its flexible deployment and user-friendly interface, though some desire clearer pricing and more advanced features. What buyers like Ease of use Deployment flexibility Multi-platform support Common complaints Pricing transparency Feature depth	Buyer sentiment Buyer sentiment is mixed to positive across 28 reviews, with clear strengths and a few common watchouts. What buyers like Innovative features Enhanced analytics Mobile capabilities Common complaints Learning curve for new users Limited integrations Pricing may be high
Pros and Cons	Robust multichannel engagement capabilities Advanced call queuing and escalation policies Unified communications across devices and locations Pricing is quotation-based and not transparent Implementation can be complex and resource-intensive	Cloud-based deployment with on-premise option Intuitive user interface with cutting edge softphones Strong multi-platform user experience Lack of publicly available pricing details Potential complexity in setup for non-technical users	Innovative features enhance operational efficiency. Strong analytics capabilities provide valuable insights. May require training for effective use. Integration options are limited.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	Bsi financial services Englishtown Invenio Solutions	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	2 Screenshots	7 Screenshots	No screenshots available.
Videos	2 Videos	No videos available.	3 Videos

Alternatives

Alternatives	Novanet Cloud Contact Center Call Center Studio 4.7 Salesforce Service Cloud 4.6	uContact 4.9 Call Center Studio 4.7 RingCentral Office 3.2	uContact 4.9 ZIWO 4.7 NICE inContact CXone 4.2

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, Five9 or 3CX?: 3CX edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Five9 and 3CX offer a free trial?: Neither Five9 nor 3CX currently lists a free trial.
What is the starting price of Five9 vs 3CX?: Five9 starts at Contact for pricing. 3CX starts at $175 /Year.
What are the top alternatives to Five9?: Top alternatives to Five9 include Novanet Cloud Contact Center, Call Center Studio, Salesforce Service Cloud, Dialpad Contact Center, VCC Live.
What are the top alternatives to 3CX?: Top alternatives to 3CX include uContact, Call Center Studio, RingCentral Office, Dialpad Contact Center, VCC Live.

Five9 vs 3CX vs Zultys MXIE Comparison

Five9

3CX

Zultys MXIE

Five9 vs 3CX vs Zultys MXIE — at a glance

Key differences between Five9 and 3CX

Compare Five9 vs 3CX vs Zultys MXIE — and walk away knowing which one fits.

Five9

3CX

Zultys MXIE

Download this Five9 vs 3CX vs Zultys MXIE comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

Compare Five9, 3CX and Zultys MXIE on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Five9 vs 3CX User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions