Crisp vs Tidio Chat vs ZoomInfo Chat Comparison
Crisp
Starting at $25 /User/Month
- Free Trial
- Individuals
- Freelancers / Consultants
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the abi…
Tidio Chat
Starting at $12.50 /Month
- Large Enterprises
- Medium Business
"Experience the power of streamlined customer communication with Tidio Chat – the ultimate all-in-one live chat software. Say goodbye to juggling between multiple platforms because Tidio lets you respond to customers thr…
ZoomInfo Chat
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…
Crisp leads on user satisfaction with a 4.3-star rating across 144 reviews.
SpotSaaS Analysis
CrispTidio ChatZoomInfo Chat
Crisp is tailored for small to medium businesses seeking a robust live chat solution with a user-friendly interface, while Tidio Chat offers a more budget-friendly option without specific targeting for company size or features. Ideal buyers for Crisp are SMBs with 1-500 employees, whereas Tidio Chat is suitable for those looking for an economical chat solution.
- Best for SMBs needing feature-rich customer support - Simple, intuitive interface - Multi-channel communication capabilities - Pricing starts at $25 - Supports companies with 1-500 employees - Ideal for enhancing customer engagement
- Budget-friendly live chat solution - No specific company size targeting - Basic features for essential customer interaction - Pricing starts at $12.50 - Suitable for startups and small businesses - Focus on cost-effective customer support
Crisp vs Tidio Chat vs ZoomInfo Chat — at a glance
| Feature | Crisp | Tidio Chat | ZoomInfo Chat |
|---|---|---|---|
| Rating | 4.3 / 5 | — | — |
| Reviews | 144 | — | — |
| Starting price | $25 /User/Month | $12.50 /Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Individuals, Freelancers / Consultants, Medium Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Live Chat Software | Live Chat Software | Live Chat Software |
| Integrations | — | — | 1+ apps |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud |
| API | Available | Available | Available |
| Support modes | Online | 24/7 (Live rep), Online | Business Hours, Online |
| Certifications | GDPR | GDPR | SOC 2 |
| Data residency | US | Global | US |
Key differences between Crisp and Tidio Chat
- Pricing: Crisp starts at $25 /User/Month, while Tidio Chat starts at $12.50 /Month.
- Free trial: Crisp offers a free trial; Tidio Chat does not.
- Target audience: Crisp is built for Individuals and Freelancers / Consultants, while Tidio Chat targets Large Enterprises and Medium Business.
- Deployment: Crisp supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; Tidio Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Compare Crisp vs Tidio Chat vs ZoomInfo Chat — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Live Chat Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best live chat for SMBs needing easy, feature-rich customer support.
- You run a small to medium business with 1-500 employees.
- You want a simple, intuitive interface with multi-channel communication.
- You value unique features like Magic Browse for visual customer insights.
- Your enterprise requires extensive chatbox visual customization options.
- You need advanced email marketing tools such as A/B testing and scheduling.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Crisp typically suits Individuals and Freelancers / Consultants. Tidio Chat tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors ... Read More about Crisp | "Experience the power of streamlined customer communication with Tidio Chat – the ultimate all-in-one live chat software. Say goodbye to juggling between multiple platforms because Tidio ... Read More about Tidio Chat | Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat |
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Spotsaas ScoreWhat's this? ↗ | 9.7/10 | 9.1/10 | 8.2/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 1-50 employees51-500 employees | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Crisp, Tidio Chat and ZoomInfo Chat Compare on Features?
Total Features | 10 Features | 7 Features | 7 Features |
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Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Crisp, Tidio Chat and ZoomInfo Chat on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Crisp vs Tidio Chat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and rich feature set, tempered by some navigation and customization limitations. What buyers like
Common complaints
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Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
Integrations
Integration with other apps | No Integration information available. | No Integration information available. |
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List of Customers
Customers |  Rakuten  Mailjet  Airfrance | No Customers information available. | No Customers information available. |
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Media and Screenshots
Screenshots | No screenshots available. | No screenshots available. |
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Videos |  2 Videos |  2 Videos |
Alternatives
Alternatives |
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Related Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Crisp or Tidio Chat?
- Crisp edges out the other on user ratings (4.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Crisp and Tidio Chat offer a free trial?
- Crisp offers a free trial. Tidio Chat does not.
- What is the starting price of Crisp vs Tidio Chat?
- Crisp starts at $25 /User/Month. Tidio Chat starts at $12.50 /Month.
- What are the top alternatives to Crisp?
- Top alternatives to Crisp include ZoomInfo Chat, LiveChat, LiveEngage, Pure Chat, DeskMoz.
- What are the top alternatives to Tidio Chat?
- Top alternatives to Tidio Chat include ZoomInfo Chat, ClickDesk, LiveAgent, LiveChat, LiveEngage.