Cognito Forms vs eNPS vs Zonka Feedback Comparison
Cognito Forms
Starting at $15 /Month
- Free Trial
- Large Enterprises
- Medium Business
Cognito Forms is an online form builder for small business owners, nonprofits, and operations teams who need forms with conditional logic, file uploads, or embedded payment collection without writing code. It handles the…
eNPS
Starting at $29 /Month
- Free Trial
- Individuals
- Medium Business
NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking from -100 to +100, where -100…
Zonka Feedback
Starting at $24 /Month
- Free Trial
- Large Enterprises
- Medium Business
Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full feedback workflow from building…
Cognito Forms leads on user satisfaction with a 4.9-star rating across 328 reviews.
Cognito Forms vs eNPS vs Zonka Feedback — at a glance
| Feature | Cognito Forms | eNPS | Zonka Feedback |
|---|---|---|---|
| Rating | 4.9 / 5 | — | 5.0 / 5 |
| Reviews | 328 | — | 37 |
| Starting price | $15 /Month | $29 /Month | $24 /Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Individuals, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Online Form Builder Software | NPS Software | NPS Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | Online | Online | Business Hours, Online |
| Certifications | — | GDPR | GDPR |
| Data residency | — | US | Global |
Key differences between Cognito Forms and eNPS
- Pricing: Cognito Forms starts at $15 /Month, while eNPS starts at $29 /Month.
- Target audience: Cognito Forms is built for Large Enterprises and Medium Business, while eNPS targets Individuals and Medium Business.
- Deployment: Cognito Forms supports SaaS/Web/Cloud; eNPS supports SaaS/Web/Cloud.
Compare Cognito Forms vs eNPS vs Zonka Feedback — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Online Form Builder Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for SMBs needing simple, real-time NPS customer feedback management.
- You are a small or medium business with 1-500 employees seeking straightforward NPS scoring.
- Your customer service or success teams want easy-to-use, survey-based feedback collection.
- You need real-time customer rankings from -100 to +100 for quick sentiment insights.
- You require advanced analytics or detailed customer feedback beyond basic NPS scoring.
- You are a large enterprise needing complex integrations and scalable, enterprise-grade features.
Best for customizable, easy-to-use NPS surveys with strong offline capabilities.
- You need flexible survey building with templates and advanced logic.
- Your team requires robust offline survey tools for data collection.
- You want strong API integration to customize data workflows.
- You require advanced AI-driven analytics for deep survey insights.
- You need comprehensive export options, especially full feedback PDFs.
Cognito Forms typically suits Large Enterprises and Medium Business. eNPS tends to fit Individuals and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Cognito Forms is an online form builder for small business owners, nonprofits, and operations teams who need forms with conditional logic, file uploads, or embedded payment collection ... Read More about Cognito Forms | NPS (Net Promoter Software) helps small and medium businesses to manage customer service more effectively. It records customer feedback via survey, then creates a real-time customer ranking ... Read More about eNPS | Zonka Feedback is a survey and NPS platform used by customer experience teams at mid-sized companies to collect feedback across web, email, in-app, and offline channels. It covers the full ... Read More about Zonka Feedback |
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SpotScoreWhat's this? ↗ | 9.3/10 | 8.2/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | 1-50 employees51-500 employees | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  eNPS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Cognito Forms, eNPS and Zonka Feedback Compare on Features?
Total Features | 22 Features | 11 Features | 28 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Cognito Forms, eNPS and Zonka Feedback on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | ✗ No |
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GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | — |
Data Encryption | — | — |
Data Residency | — | 🇺🇸 US |
Cognito Forms vs eNPS User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 348 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate the straightforward NPS scoring and ease of use, though the small number of reviews limits confidence. What buyers like
Common complaints
| Buyer sentiment Users generally praise Zonka Feedback for its ease of use, customization, and strong offline survey capabilities, though some desire more advanced analytics and export features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. | No Customers information available. |  Leroy Merlin  SAP  BCG |
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Media and Screenshots
Screenshots | No screenshots available. |  1 Screenshots |
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Videos |  3 Videos | No videos available. |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Cognito Forms or eNPS?
- Cognito Forms edges out the other on user ratings (4.9 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Cognito Forms and eNPS offer a free trial?
- Yes, both Cognito Forms and eNPS offer a free trial.
- What is the starting price of Cognito Forms vs eNPS?
- Cognito Forms starts at $15 /Month. eNPS starts at $29 /Month.
- What are the top alternatives to Cognito Forms?
- Top alternatives to Cognito Forms include Formsite, Formstack, Google Forms, Gravity Forms, Jotform.
- What are the top alternatives to eNPS?
- Top alternatives to eNPS include Zonka Feedback, Retently, FeedbackLink, Promoter Ninja, GrowthScore.