Bigin by Zoho CRM vs Freshsales Comparison
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
Freshsales
Starting at $9 /user/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an easy online application. The USP…
Freshsales leads on user satisfaction with a 4.7-star rating across 536 reviews.
Bigin by Zoho CRM vs Freshsales — at a glance
| Feature | Bigin by Zoho CRM | Freshsales |
|---|---|---|
| Rating | 4.6 / 5 | 4.7 / 5 |
| Reviews | 294 | 536 |
| Starting price | $7 /User/Month | $9 /user/month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Business Hours |
| Certifications | — | SOC 2, GDPR |
| Data residency | Global | Global |
Key differences between Bigin by Zoho CRM and Freshsales
- Pricing: Bigin by Zoho CRM starts at $7 /User/Month, while Freshsales starts at $9 /user/month.
- Target audience: Bigin by Zoho CRM is built for Small Business, while Freshsales targets Freelancers / Consultants and Large Enterprises.
- User satisfaction: Freshsales scores higher with a 4.7-star average.
- Deployment: Bigin by Zoho CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Freshsales supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Bigin by Zoho CRM vs Freshsales — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Small Business
Best for mid-sized sales teams needing intuitive CRM with strong automation.
- You want a user-friendly CRM that requires minimal technical expertise.
- Your sales team benefits from integrated communication tools like email and calls.
- You need intelligent lead scoring to prioritize high-potential prospects efficiently.
- Your company requires advanced web form automation capabilities.
- You depend heavily on highly customizable, graphical reporting features.
Bigin by Zoho CRM typically suits Small Business. Freshsales tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM | Freshsales is a complete Sales & CRM solution that will help you make your sales team much more productive by getting rid of their chronic information overload and improve hiring with an ... Read More about Freshsales |
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Entry Level Pricing |
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Free Trial Availability | ||
SpotScoreWhat's this? ↗ | 9.0/10 | 9.3/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 11-50 employees51-500 employees |
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Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Simplified Sales Processes: Freshsales simplifies your sales workflow, letting teams track leads, manage customer interactions, and close deals faster. You'll appreciate how easy it is to work through the sales pipeline, so nothing slips through the cracks.
- Intelligent Lead Scoring: With Freshsales, you can prioritize your leads based on their engagement and likelihood to convert. This feature allows you and your team to focus efforts where they matter most, driving efficiency and improving conversion rates.
- Built-in Communication Tools: Freshsales integrates email, phone calls, and chat features directly into the platform. This means you can engage with prospects without switching between tools—saving time for you and your team.
Best fit
No best-fit guidance available yet.
- 11 to 500 employees
- Sales Automation, SaaS, Martech, Fintech, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users might consider alternatives to Freshsales due to specific needs or preferences that may not be fully addressed by the platform.
- Some businesses may require more advanced automation features or customization options that Freshsales does not offer, prompting them to explore alternatives.
- Companies with budget constraints may seek more cost-effective CRM solutions that provide similar functionalities at a lower price point than Freshsales.
Software Demo
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How do Bigin by Zoho CRM and Freshsales Compare on Features?
Total Features | 10 Features | 10 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
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Compare Bigin by Zoho CRM and Freshsales on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Bigin by Zoho CRM User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use, strong customer support, and effective sales process automation, tempered by occasional performance issues and feature limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Antech Microsystem Pvt.Ltd  Investacc  Hire |  Dunzo  Dyson  Grabyo |
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Media and Screenshots
Screenshots |  1 Screenshots |  35 Screenshots |
|---|---|---|
Videos |  2 Videos |  3 Videos |
Top Alternatives to Bigin by Zoho CRM and Freshsales in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Bigin by Zoho CRM or Freshsales?
- Freshsales edges out the other on user ratings (4.7 vs 4.6). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Bigin by Zoho CRM and Freshsales offer a free trial?
- Yes, both Bigin by Zoho CRM and Freshsales offer a free trial.
- What is the starting price of Bigin by Zoho CRM vs Freshsales?
- Bigin by Zoho CRM starts at $7 /User/Month. Freshsales starts at $9 /user/month.
- What are the top alternatives to Bigin by Zoho CRM?
- Top alternatives to Bigin by Zoho CRM include ClickUp, Zoho CRM, Freshsales, Salesforce, Funnel CRM.
- What are the top alternatives to Freshsales?
- Top alternatives to Freshsales include Bigin by Zoho CRM, Salesforce, HubSpot CRM, Freshworks 360, Nutshell.