Back vs GLPI Comparison
Back
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain knowledge so user can deliver world-cl…
GLPI
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration,…
Back leads on user satisfaction with a 5.0-star rating across 2 reviews.
Back vs GLPI — at a glance
| Feature | Back | GLPI |
|---|---|---|
| Rating | 5.0 / 5 | 4.7 / 5 |
| Reviews | 2 | 30 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac |
| API | — | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | GDPR |
| Data residency | US | — |
Key differences between Back and GLPI
- User satisfaction: Back scores higher with a 5.0-star average.
- Deployment: Back supports SaaS/Web/Cloud; GLPI supports SaaS/Web/Cloud, Mobile - Android, Installed - Windows, Installed - Mac.
Back vs GLPI — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Back vs GLPI: Biggest differences
Start here before you go deeper into features.
Best for SMBs seeking simple, automated service desk with email integration.
- You want to reduce support email overload through automation.
- Your team uses existing tools that need seamless integration.
- You need a low-complexity help desk for 11-1000 employee businesses.
- You require advanced customization and enterprise-grade features.
- You need in-depth analytics and reporting capabilities.
Best for customizable IT asset and service management in mid-to-large companies.
- You need a flexible, open-source platform with strong IT asset and ticket management.
- Your organization requires integrated project, financial, and configuration management capabilities.
- Your IT team values an intuitive interface with robust reporting and analytics features.
- Your organization lacks dedicated IT support staff or minimal IT infrastructure.
- You require extensive marketplace integrations and advanced out-of-the-box connectors.
Back: Best for SMBs seeking simple, automated service desk with email integration. GLPI: Best for customizable IT asset and service management in mid-to-large companies.
Description | Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain ... Read More about Back | GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More about GLPI |
|---|---|---|
Free Trial Availability | ||
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 11-200 employees201-1000 employees | 50-500 employees500+ employees |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Asset Management: With GLPI, you can easily track and manage all IT assets in one centralized system. This improves visibility and reduces time spent searching for information.
- Improved Incident Management: When issues arise, GLPI lets our teams quickly log, prioritize, and resolve incidents. This approach helps us maintain service quality and improve user satisfaction.
- Reporting and Analytics: GLPI's reporting features provide insights into IT operations. This helps you make informed decisions aligned with your strategic goals.
Best fit
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Steep learning curve on setup and navigation slows initial deployment for IT teams unfamiliar with open-source ticketing platforms
- Limited native integrations with modern SaaS tools — teams needing Slack, Microsoft Teams, or Salesforce connectors often add separate middleware
- Performance degrades in environments with 500+ concurrent users or 100k+ ticket backlogs without significant server optimization
Software Demo
Demo |  Back has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Back and GLPI Compare on Features?
Total Features | 7 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Back and GLPI on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Back vs GLPI: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Back vs GLPI Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | — |
Back User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Limited reviews but highly positive feedback from early users. What buyers like
Common complaints
| Buyer sentiment Overall, users praise GLPI for its customization, comprehensive ITSM features, and ease of use, while noting some challenges with complexity and marketplace limitations. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Back and GLPI Customers
Customers |  SoundCloud  Netlify  Statista |  Airbus  Habitat  Doctolib |
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Media and Screenshots
Screenshots |  4 Screenshots |  4 Screenshots |
|---|---|---|
Videos | No videos available. |  4 Videos |
Top Alternatives to Back and GLPI in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Back or GLPI?
- Back edges out the other on user ratings (5.0 vs 4.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Back and GLPI offer a free trial?
- Yes, both Back and GLPI offer a free trial.
- What is the starting price of Back vs GLPI?
- Back starts at Contact for pricing. GLPI starts at Contact for pricing.
- What are the top alternatives to Back?
- Top alternatives to Back include BackHQ, Freshservice, InvGate Service Desk, Deepser, Vivantio.
- What are the top alternatives to GLPI?
- Top alternatives to GLPI include ServicePRO, Track-It, HaloITSM, Incident IQ, InvGate Service Desk.