AvidTrak vs CallView 360 Comparison
AvidTrak
Starting at Contact for pricing
- Free Trial
- Individuals
- Large Enterprises
AvidTrak is a powerful yet simple-to-use inbound call tracking software. AvidTrak is compatible with virtually any call center software and telephony provider, eliminating the hassle of searching for a system that will w…
CallView 360
Starting at Contact for pricing
- Large Enterprises
- Medium Business
CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on module for a call center solut…
CallView 360 leads on user satisfaction with a 4.8-star rating across 4 reviews.
SpotSaaS Analysis
AvidTrakCallView 360
The core difference between AvidTrak and CallView 360 lies in CallView 360's specific focus on providing deep integration with Microsoft Dynamics CRM for call centers, making it ideal for medium to large enterprises. AvidTrak, lacking detailed specifications, may appeal to a broader audience but lacks the targeted functionality that CallView 360 offers.
Who should pick which
- General call tracking capabilities:
- Flexible for various business sizes:
- Not specifically tailored for CRM integration:
- Lacks detailed buyer specifications:
- Price information not available:
- Suitable for businesses seeking basic call tracking:
- Best for call centers:
- Deep integration with Microsoft Dynamics CRM:
- Ideal for medium to large enterprises:
- Provides detailed inbound call data:
- Focused on enhancing call tracking efficiency:
- Price information not available:
AvidTrak vs CallView 360 — at a glance
| Feature | AvidTrak | CallView 360 |
|---|---|---|
| Rating | 4.2 / 5 | 4.8 / 5 |
| Reviews | 7 | 4 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Inbound Call Tracking Software | Inbound Call Tracking Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | Available | Available |
| Support modes | Online | Business Hours, Online |
| Certifications | SOC 2 | — |
| Data residency | US | US |
Key differences between AvidTrak and CallView 360
- Free trial: AvidTrak offers a free trial; CallView 360 does not.
- Target audience: AvidTrak is built for Individuals and Large Enterprises, while CallView 360 targets Large Enterprises and Medium Business.
- User satisfaction: CallView 360 scores higher with a 4.8-star average.
- Deployment: AvidTrak supports SaaS/Web/Cloud; CallView 360 supports SaaS/Web/Cloud.
AvidTrak vs CallView 360 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Inbound Call Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Individuals, Large Enterprises, Medium Business
Best for call centers needing deep Microsoft Dynamics CRM call tracking integration.
- You operate a medium to large call center using Microsoft Dynamics CRM.
- You require detailed inbound call data including caller ID and call metadata.
- You need accurate call detection powered by acoustical analysis algorithms.
- Your organization does not use Microsoft Dynamics CRM as your CRM platform.
- You are a small business without dedicated call center infrastructure or technical resources.
AvidTrak typically suits Individuals and Large Enterprises. CallView 360 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | AvidTrak is a powerful yet simple-to-use inbound call tracking software. AvidTrak is compatible with virtually any call center software and telephony provider, eliminating the hassle of ... Read More about AvidTrak | CallView 360 is inbound call tracking software that uses acoustical analysis algorithms to detect, count, and report on incoming inbound calls. It is a computer telephony integration add-on ... Read More about CallView 360 |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |  AvidTrak has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare AvidTrak and CallView 360 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Plans |
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | — |
Data Residency | 🇺🇸 US | 🇺🇸 US |
AvidTrak User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 3 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Users rate CallView 360 highly for its integration and call tracking accuracy but feedback is limited due to few reviews. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
|---|---|---|
Videos | No videos available. |  1 Videos |
Top Alternatives to AvidTrak and CallView 360 in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, AvidTrak or CallView 360?
- CallView 360 edges out the other on user ratings (4.8 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do AvidTrak and CallView 360 offer a free trial?
- AvidTrak offers a free trial. CallView 360 does not.
- What is the starting price of AvidTrak vs CallView 360?
- AvidTrak starts at Contact for pricing. CallView 360 starts at Contact for pricing.
- What are the top alternatives to AvidTrak?
- Top alternatives to AvidTrak include ResponseTap, PhoneWagon, CallView 360, calltrak, TeleCapture.
- What are the top alternatives to CallView 360?
- Top alternatives to CallView 360 include ResponseTap, AvidTrak, Calltracks, calltrak, TeleCapture.