Augment CXM vs Refract Comparison
Augment CXM
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Augment CXM allows you to go beyond traditional customer experience metrics, with powerful insights that are generated from conversations being split up and analyzed. Through accessing your data and identifying your pain…
Refract
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments from your sales calls. With Refra…
Augment CXM leads on user satisfaction with a 4.9-star rating across 22 reviews.
Augment CXM vs Refract — at a glance
| Feature | Augment CXM | Refract |
|---|---|---|
| Rating | 4.9 / 5 | 4.5 / 5 |
| Reviews | 22 | 397 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Conversation Intelligence Software | Conversation Intelligence Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — |
| Support modes | Online | Online |
| Certifications | — | — |
| Data residency | US | US |
Key differences between Augment CXM and Refract
- User satisfaction: Augment CXM scores higher with a 4.9-star average.
- Deployment: Augment CXM supports SaaS/Web/Cloud; Refract supports SaaS/Web/Cloud.
Augment CXM vs Refract — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Conversation Intelligence Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
AI-powered conversation intelligence for sales coaching and performance improvement.
- You need AI-driven transcription and sentiment analysis to understand sales calls deeply.
- Your sales managers and coaches require real-time feedback to enhance team performance.
- You want seamless CRM integration for automatic call data logging and analysis.
- Your team requires built-in scheduling or calendar management features within the platform.
- You need internal chat, messaging, or document and training management capabilities.
Augment CXM typically suits Large Enterprises and Medium Business. Refract tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Augment CXM allows you to go beyond traditional customer experience metrics, with powerful insights that are generated from conversations being split up and analyzed. Through accessing your ... Read More about Augment CXM | Introducing Refract, the ultimate solution for capturing and analyzing every conversation within your sales team. Our product helps you review, coach, and share the most valuable moments ... Read More about Refract |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |  Augment CXM has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Augment CXM and Refract Compare on Features?
Total Features | 4 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Augment CXM and Refract on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | ✗ No |
|---|---|---|
Data Residency | 🇺🇸 US | 🇺🇸 US |
Augment CXM User Reviews & Rating Comparison
User Ratings | 4.5 (based on 397 reviews) | |
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 11 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Users appreciate Refract's AI-driven insights and CRM integrations but note limitations in scheduling and internal communication features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Zoopla  Siemens  VMware |
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Media and Screenshots
Screenshots | No screenshots available. |  2 Screenshots |
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Videos | No videos available. |  1 Videos |
Top Alternatives to Augment CXM and Refract in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Augment CXM or Refract?
- Augment CXM edges out the other on user ratings (4.9 vs 4.5). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Augment CXM and Refract offer a free trial?
- Neither Augment CXM nor Refract currently lists a free trial.
- What is the starting price of Augment CXM vs Refract?
- Augment CXM starts at Contact for pricing. Refract starts at Contact for pricing.
- What are the top alternatives to Augment CXM?
- Top alternatives to Augment CXM include Cx Moments, Konverse AI, Refract, q&ai Technologies, Cognigy Insights.
- What are the top alternatives to Refract?
- Top alternatives to Refract include q&ai Technologies, RepsMate, VoiceLab, Convlo, Chorus.