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ActiveCampaign vs Workbooks CRM vs Bigin by Zoho CRM Comparison

Last updated:

ActiveCampaign

4.5(12,031 reviews)

Starting at $29 /User/Month

  • Free Trial
  • Freelancers / Consultants
  • Large Enterprises

ActiveCampaign is the most powerful marketing automation tool designed to help you nail your next digital campaign. From nurture campaigns that convert new subscribers into long-term customers, to smart lead scoring that…

Workbooks CRM

4.5(510 reviews)

Starting at $39 /User/Month

  • Free Trial
  • Medium Business
  • Small Business

Workbooks CRM is a cloud-based platform for small to medium-sized businesses that need CRM, marketing, order management, and customer support in one tool without enterprise-tier pricing. It covers the full revenue cycle…

Bigin by Zoho CRM

4.6(294 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…

ActiveCampaign vs Workbooks CRM vs Bigin by Zoho CRM — at a glance

FeatureActiveCampaignWorkbooks CRMBigin by Zoho CRM
Rating4.5 / 54.5 / 54.6 / 5
Reviews12,031510294
Starting price$29 /User/Month$39 /User/Month$7 /User/Month
Free trial Yes Yes Yes
Free version No No No
Best forFreelancers / Consultants, Large Enterprises, Medium BusinessMedium Business, Small BusinessSmall Business
CategoryMarketing Automation SoftwareCRM SoftwareCRM Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailableAvailable
Support modesBusiness Hours, Online24/7 (Live rep), Business Hours, OnlineBusiness Hours, Online
CertificationsSOC 2, HIPAA, GDPRGDPR
Data residencyGlobalUSGlobal

Key differences between ActiveCampaign and Workbooks CRM

  • Pricing: ActiveCampaign starts at $29 /User/Month, while Workbooks CRM starts at $39 /User/Month.
  • Target audience: ActiveCampaign is built for Freelancers / Consultants and Large Enterprises, while Workbooks CRM targets Medium Business and Small Business.
  • Deployment: ActiveCampaign supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Workbooks CRM supports SaaS/Web/Cloud, Mobile - iOS.

Compare ActiveCampaign vs Workbooks CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Marketing Automation Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

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Free PDF comparison

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Biggest differences

Start here before you go deeper into features.

ActiveCampaign

Best for SMBs needing powerful, flexible marketing automation with integrated CRM.

Choose if
  • You want robust automation workflows with a visual builder for complex campaigns.
  • You need strong segmentation and targeting for personalized marketing efforts.
  • You value responsive, knowledgeable customer support to help navigate the platform.
Consider alternatives if
  • You require highly advanced, flexible email design customization beyond platform limits.
  • You prefer very simple, minimal automation tools with little to no learning curve.

Workbooks CRM

Best for

Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

ActiveCampaign typically suits Freelancers / Consultants and Large Enterprises. Workbooks CRM tends to fit Medium Business and Small Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

ActiveCampaign is the most powerful marketing automation tool designed to help you nail your next digital campaign. From nurture campaigns that convert new subscribers into long-term ... Read More about ActiveCampaign

Workbooks CRM is a cloud-based platform for small to medium-sized businesses that need CRM, marketing, order management, and customer support in one tool without enterprise-tier pricing. It ... Read More about Workbooks CRM

Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Starts from $29
  • Starts from $39
  • Starts from $7 , Billed Yearly

Free Trial Availability

  • Free Trial available

SpotScore

What's this? ↗

9.8/10

9.0/10

9.0/10

User Ratings

Based on verified Spotsaas reviews

4.57

(294)

Best Company Size

10-500 employeesSmall to medium businesses
Get pricing help

Where each option fits best

See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.

Based on buyer reviews and verified product data collected by Spotsaas.

Strengths

Key strengths

ActiveCampaign

  • Smooth Automation: ActiveCampaign lets your marketing team create highly personalized customer experiences through reliable automation workflows. Set up a campaign that runs itself, engaging customers at the right moments without manual intervention.
  • Advanced CRM Functionality: With its integrated CRM, ActiveCampaign helps you manage customer relationships efficiently. You'll gain insights into your sales pipeline and customer interactions, allowing you to make informed decisions that drive growth.
  • Segmentation and Targeting: This platform lets you segment audiences precisely, making it easier to design messages based on user behavior and preferences. By doing so, you can significantly increase engagement rates and conversions.
Best fit

Best fit

ActiveCampaign

  • 10 to 500 employees
  • Martech, SaaS, E-commerce, Consulting, and Nonprofits
  • Marketing Managers, Sales Managers, Customer Success Representatives, and CRM Administrators
Watchouts

Reasons buyers look elsewhere

ActiveCampaign

  • Pricing starts at $15/month for basic automation but scales to $300+/month for enterprise features — teams under 10 people often switch to Mailchimp or ConvertKit for lower entry costs
  • Interface requires 2–3 weeks of training for non-technical users; competitors like HubSpot and Klaviyo offer faster setup paths
  • E-commerce sellers need Shopify or WooCommerce native connectors that ActiveCampaign doesn't provide natively — integration requires custom API work

Software Demo

Demo

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  • Free 15-min call with a software advisor.

Step 1 of 4

How big is your team?

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How do ActiveCampaign, Workbooks CRM and Bigin by Zoho CRM Compare on Features?

Total Features

30 Features

17 Features

10 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote

Compare ActiveCampaign, Workbooks CRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $29
        • $39
        • $7 , Billed Yearly

        Pricing Plans

        • Not Available
        • Not Available
        • Free

          • Single Pipeline

          • 500 Records

          • Instant Workflows (3)

          Show more +

        • Express

          • Includes features of Free plan, plus

          • Team Pipelines (3)

          • 50,000 Records

          Show more +

        • Premier

          • Includes features of Express Edition plan. plus

          • Team Pipelines (5)

          • 100,000 Records

          Show more +

        Pricing Page

        ActiveCampaign pricing
        Workbooks CRM pricing
        Bigin by Zoho CRM pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
        Get help choosing

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        ✓ Yes

        HIPAA

        ✓ Yes
        ✗ No

        GDPR

        ✓ Yes
        ✓ Yes

        ISO 27001

        ✗ No

        Single Sign-On (SSO)

        ✓ Yes
        ✓ Yes

        Multi-Factor Auth (MFA)

        ✓ Yes

        Data Encryption

        ✓ Yes
        ✓ Yes

        Audit Logs

        ✓ Yes

        Data Residency

        🌐 Global
        🇺🇸 US

        ActiveCampaign vs Workbooks CRM User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        1535

        287

        32

        12

        21

        91

        57

        15

        0

        0

        204

        66

        7

        1

        1

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Overall, buyers appreciate ActiveCampaign for its powerful automation, excellent support, and user-friendly interface, though some find the learning curve and email design limitations challenging.

        What buyers like

        • Ease of use
        • Customer support
        • Automation capabilities

        Common complaints

        • Learning curve
        • Email design limitations

        Buyer sentiment

        Buyer sentiment is very strong across 163 reviews, with consistently positive feedback.

        What buyers like

        • Highly customizable platform, enabling users to tailor the CRM to fit specific business processes and goals.
        • Affordable and ideal for small to medium-sized businesses, with no hefty costs for essential functionalities.
        • Connects sales, marketing, and finance on one platform.

        Common complaints

        • Configuration and setup can be time-consuming, and a learning curve exists, especially for creating customized reports.
        • Limited out-of-the-box integrations with popular tools like Tableau, SurveyMonkey, or BI platforms, which restricts advanced connectivity.
        • Mobile app performance is suboptimal compared to the desktop version, with slow processing and occasional bugs.

        Buyer sentiment

        Buyer sentiment is very strong across 279 reviews, with consistently positive feedback.

        What buyers like

        • Simple design with a short learning curve — accessible for non-technical users.
        • Pricing targets startups and small businesses with core CRM features at low cost.
        • Pipeline management and workflow automation reduce manual steps in sales processes.

        Common complaints

        • Limited integrations with social media apps and LinkedIn or Facebook ad platforms.
        • Lacks advanced features needed by larger enterprises or complex workflows.
        • Customer support availability is inconsistent, affecting issue resolution during critical moments.

        Pros and Cons

        • Exceptional customer support with responsive and knowledgeable assistance

        • User-friendly platform with intuitive tools accessible to beginners

        • Robust automation capabilities including a visual workflow builder

        • Steep learning curve requiring time to master features

        • Automation workflows can feel overwhelming without training

        • All-in-one solution reduces tool fragmentation.

        • Strong support for marketing and sales alignment.

        • May require training for effective use.

        • Pricing can escalate with added features.

        • Real-time updates keep teams informed.

        • Integration with email and calendar enhances productivity.

        • User-friendly interface simplifies navigation.

        • Customization options may not meet all needs.

        • New users may find the interface complex.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Used ActiveCampaign, Workbooks CRM, or Bigin by Zoho CRM? Tell buyers what actually differs.

        List of Customers

        Customers

        Platinum Skin Care

        Platinum Skin Care

        MOM

        MOM

        Heather Read Photography

        Heather Read Photography

        Rotary

        Rotary

        TCMM

        TCMM

        Antech Microsystem Pvt.Ltd

        Antech Microsystem Pvt.Ltd

        Investacc

        Investacc

        Hire

        Hire

        Media and Screenshots

        Screenshots

        All essential actions

        7 Screenshots

        Finance Screen

        4 Screenshots

        Videos

        video-0

        2 Videos

        video-0

        3 Videos

        Alternatives

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, ActiveCampaign or Workbooks CRM?
        ActiveCampaign and Workbooks CRM are closely matched with equal user ratings of 4.5. The right choice depends on your team size, budget, and specific CRM Software needs.
        Do ActiveCampaign and Workbooks CRM offer a free trial?
        Yes, both ActiveCampaign and Workbooks CRM offer a free trial.
        What is the starting price of ActiveCampaign vs Workbooks CRM?
        ActiveCampaign starts at $29 /User/Month. Workbooks CRM starts at $39 /User/Month.
        What are the top alternatives to ActiveCampaign?
        Top alternatives to ActiveCampaign include Outgrow, CleverTap, Moosend, Omnisend, Hubspot Marketing Hub.
        What are the top alternatives to Workbooks CRM?
        Top alternatives to Workbooks CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Salesforce, Thryv.