800.com vs KeyMetric Call Tracking & Analytics Comparison
800.com
Starting at $19 /Month
- Large Enterprises
- Medium Business
800.com's Inbound Call Tracking allows clients to see with extreme clarity what is happening on their incoming calls. 800.com provides subscribers this data in an incredibly detailed format, along with built-in analytics…
KeyMetric Call Tracking & Analytics
Starting at $19 /Month
- Large Enterprises
- Medium Business
KeyMetric Call Tracking & Analytics tracks, reports and analyzes all inbound and outbound calls, including call duration, caller information and more. For contact centers that utilize call tracking capabilities, this sof…
KeyMetric Call Tracking & Analytics leads on user satisfaction with a 4.9-star rating across 26 reviews.
800.com vs KeyMetric Call Tracking & Analytics — at a glance
| Feature | 800.com | KeyMetric Call Tracking & Analytics |
|---|---|---|
| Rating | 4.7 / 5 | 4.9 / 5 |
| Reviews | 435 | 26 |
| Starting price | $19 /Month | $19 /Month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Inbound Call Tracking Software | Inbound Call Tracking Software |
| Platforms | SaaS/Web/Cloud, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Business Hours, Online | Online |
| Data residency | US | US |
Key differences between 800.com and KeyMetric Call Tracking & Analytics
- Pricing: 800.com starts at $19 /Month, while KeyMetric Call Tracking & Analytics starts at $19 /Month.
- User satisfaction: KeyMetric Call Tracking & Analytics scores higher with a 4.9-star average.
- Deployment: 800.com supports SaaS/Web/Cloud, Mobile - iOS; KeyMetric Call Tracking & Analytics supports SaaS/Web/Cloud.
800.com vs KeyMetric Call Tracking & Analytics — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Inbound Call Tracking Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for detailed inbound call tracking with competitive benchmarking analytics.
- You need highly detailed inbound call data for large or mid-sized teams.
- You want built-in analytics to benchmark call performance against competitors.
- You require insights into your largest accounts and sales opportunities.
- You are a freelancer or very small business with minimal call volume.
- You lack dedicated staff to manage and analyze complex call data setups.
KeyMetric Call Tracking & Analytics
Best for contact centers needing real-time, accurate inbound and outbound call tracking.
- You operate a medium to large contact center requiring detailed call duration and caller info.
- Your team needs real-time capture and analysis of critical call data for performance insights.
- You prioritize high accuracy and reliability in call tracking for customer service or sales.
- Your business has low inbound/outbound call volumes and does not require detailed call analytics.
- You need integrated multi-channel marketing attribution beyond just call tracking capabilities.
800.com: Best for detailed inbound call tracking with competitive benchmarking analytics. KeyMetric Call Tracking & Analytics: Best for contact centers needing real-time, accurate inbound and outbound call tracking.
Description | 800.com's Inbound Call Tracking allows clients to see with extreme clarity what is happening on their incoming calls. 800.com provides subscribers this data in an incredibly detailed ... Read More about 800.com | KeyMetric Call Tracking & Analytics tracks, reports and analyzes all inbound and outbound calls, including call duration, caller information and more. For contact centers that utilize call ... Read More about KeyMetric Call Tracking & Analytics |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |  800.com has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare 800.com and KeyMetric Call Tracking & Analytics on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
Data Residency | 🇺🇸 US | 🇺🇸 US |
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800.com User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyers generally praise 800.com for its detailed call tracking and analytics capabilities, though some note concerns about pricing transparency and setup complexity. What buyers like
Common complaints
| Buyer sentiment Users generally express very high satisfaction with the accuracy and real-time capabilities of the call tracking features. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |   Zendesk  Akamai | No Customers information available. |
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Media and Screenshots
Videos | No videos available. |  2 Videos |
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Top Alternatives to 800.com and KeyMetric Call Tracking & Analytics in 2026
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, 800.com or KeyMetric Call Tracking & Analytics?
- KeyMetric Call Tracking & Analytics edges out the other on user ratings (4.9 vs 4.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do 800.com and KeyMetric Call Tracking & Analytics offer a free trial?
- Neither 800.com nor KeyMetric Call Tracking & Analytics currently lists a free trial.
- What is the starting price of 800.com vs KeyMetric Call Tracking & Analytics?
- 800.com starts at $19 /Month. KeyMetric Call Tracking & Analytics starts at $19 /Month.
- What are the top alternatives to 800.com?
- Top alternatives to 800.com include ResponseTap, PhoneWagon, AvidTrak, CallView 360, calltrak.
- What are the top alternatives to KeyMetric Call Tracking & Analytics?
- Top alternatives to KeyMetric Call Tracking & Analytics include CallTrackingMetrics, ResponseTap, Calltracks, CallView 360, calltrak.