Ringba Review: Is It The Right Inbound Call Tracking Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPRStarts from $99 / Month, also offers free forever plan
Overview
Pricing
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Ringba?
Ringba is a cloud-based call tracking platform that focuses on the key metrics of inbound call quality and intent. Ringba's software allows businesses, from a small startup to a enterprise level organization, to gain actionable insight into their inbound calls, and trains agents for success by providing real-time feedback about what customers are saying.
Pricing
Starts from $99 / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Ringba Software Demo
Ringba was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Ringba
- Use cases
- Call centers, Marketing agencies, Customer support teams
- Team types
- Sales teams, Customer service agents
- Company size
- Small Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Ringba
Real-time feedback on customer conversations
Actionable insights into inbound call quality and intent
Cloud-based platform accessible for various business sizes
Is Ringba right for you?
Best for inbound call tracking with real-time agent feedback and quality insights.
Choose Ringba if
- You need actionable insights specifically on inbound call quality and customer intent.
- Your team benefits from real-time training and feedback during live customer calls.
- You want a cloud-based platform scalable from small businesses to large enterprises.
Consider alternatives if
- Your company has little or no inbound call volume to track and analyze.
- You require transparent pricing upfront or extensive outbound call tracking features.
What buyers should know before shortlisting Ringba
Ringba stands out with its emphasis on call quality and intent, making it suitable for businesses of all sizes. The platform's real-time feedback helps train agents effectively, enhancing overall performance.
Ringba pros and cons
- Ringba pros
Real-time feedback on customer conversations
Actionable insights into inbound call quality and intent
Cloud-based platform accessible for various business sizes
- Ringba cons
Pricing details are not publicly available
Limited information on integration capabilities
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Compare Ringba side-by-side with top Inbound Call Tracking Software alternatives.
What is the pricing of Ringba?
Ringba Pricing Plans
BASIC
Local Tracking: $0.065 / min*
Toll Free Tracking: $0.075 / min*
Local Numbers: $3 / mo*
Toll Free Numbers: $4 / mo*
Call Recording: $0.01 / min*
PREMIUM
$99
/Month
Local Tracking: $0.045 / min*
Toll Free Tracking: $0.055 / min*
Local Numbers: $2 / mo*
Toll Free Numbers: $3 / mo*
Call Recording: $0.005 / min*
ENTERPRISE
Local Tracking: Custom
Toll Free Tracking: Custom
Local Numbers: Custom
Toll Free Numbers: Custom
Call Recording: Custom
Ringba reviews and ratings
Buyer sentiment
Buyers consistently praise Ringba for its real-time call insights and agent training capabilities, though some note pricing transparency and integration as areas for improvement.
What buyers like
- Real-time feedback
- Call quality insights
- Cloud accessibility
Common complaints
- Pricing transparency
- Integration limitations
What users are saying
DR
Derrel R
01/09/24
"Ringba - The software to motnitor calls and revenue when working with several call center's"
What do you like best about Ringba? I love how easy Ringba makes it for you to listen to calls to track quality and confirm the eligibility of a ...
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AU
Anonymous User
11/15/23
"Ringba is the premier pay per call platform"
What do you like best about Ringba? Ringba is extremely easy to use. It really allows you to be in full control. They are constantly taking feedback ...
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DR
Derrel R
10/05/23
"Ringa Tracking Review"
What do you like best about Ringba? Ringba has every feature a call center could use when working with other call centers to generate revenue. I like ...
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CD
Curt D
08/23/23
"Great call routing system"
What do you like best about Ringba? The capability of Ringba is amazing. It can be as simple or complex as you would like. What do you dislike about ...
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AU
Anonymous User
08/18/23
"Great Customer Support!"
What do you like best about Ringba? Ringba's customer support is always helpful and will always solve your problem. What do you dislike about Ringba?
AU
Anonymous User
08/16/23
"IDK it took me this long to break into Pay Per call!"
What do you like best about Ringba? Support. New system... but new systems are always tricky to navigate. VERY best saas CS I've ever seen. Very proud ...
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Ringba security and data handling
Key compliance certifications and security features for IT and security teams evaluating Ringba.
Certifications
Security features
Developer & data
Alternatives to Ringba
Ringba Support Options
Frequently Asked Questions About Ringba
Common questions buyers ask before choosing Ringba.
Ringba is a strong fit if: You need actionable insights specifically on inbound call quality and customer intent.; Your team benefits from real-time training and feedback during live customer calls.. Consider alternatives if: Your company has little or no inbound call volume to track and analyze.; You require transparent pricing upfront or extensive outbound call tracking features..
Buyers commonly note the following limitations of Ringba: Pricing details are not publicly available; Limited information on integration capabilities; Potential complexity in setup for very small teams.
Some top alternatives to Ringba includes CallRail, Invoca, ResponseTap, Retreaver and FreeCallTracking.AI.
Ringba offers Freemium, Subscription, Quotation Based pricing models
The starting price of Ringba is $99/Month
Ready to try it?
Get started with Ringba
Get started with the free plan — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].