KeyMetric Call Tracking & Analytics Review: Is It The Right Inbound Call Tracking Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $19 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
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What is KeyMetric Call Tracking & Analytics?
KeyMetric Call Tracking & Analytics tracks, reports and analyzes all inbound and outbound calls, including call duration, caller information and more. For contact centers that utilize call tracking capabilities, this software enables staff to capture critical call data in real-time. KeyMetric Call Tracking & Analytics is used by a variety of businesses including customer service, sales, healthcare and property management companies.
Pricing
Starts from $19 / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
KeyMetric Call Tracking & Analytics Software Demo
KeyMetric Call Tracking & Analytics was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider KeyMetric Call Tracking & Analytics
- Use cases
- Contact centers, Customer service teams, Sales organizations
- Team types
- Call center agents, Customer support managers
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose KeyMetric Call Tracking & Analytics
Real-time capture of critical call data
Comprehensive tracking of inbound and outbound calls including duration and caller info
High accuracy and reliability as indicated by strong user ratings
Is KeyMetric Call Tracking & Analytics right for you?
Best for contact centers needing real-time, accurate inbound and outbound call tracking.
Choose KeyMetric Call Tracking & Analytics if
- You operate a medium to large contact center requiring detailed call duration and caller info.
- Your team needs real-time capture and analysis of critical call data for performance insights.
- You prioritize high accuracy and reliability in call tracking for customer service or sales.
Consider alternatives if
- Your business has low inbound/outbound call volumes and does not require detailed call analytics.
- You need integrated multi-channel marketing attribution beyond just call tracking capabilities.
What buyers should know before shortlisting KeyMetric Call Tracking & Analytics
KeyMetric Call Tracking & Analytics offers a robust solution for tracking both inbound and outbound calls. Its comprehensive analytics capabilities make it suitable for various industries.
KeyMetric Call Tracking & Analytics pros and cons
- KeyMetric Call Tracking & Analytics pros
Real-time capture of critical call data
Comprehensive tracking of inbound and outbound calls including duration and caller info
High accuracy and reliability as indicated by strong user ratings
- KeyMetric Call Tracking & Analytics cons
Pricing is not publicly disclosed, requiring direct sales contact
Potentially complex setup for smaller teams without dedicated IT resources
Ready to try it?
Get started with KeyMetric Call Tracking & Analytics
Connect with the team for a personalised demo.
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Compare KeyMetric Call Tracking & Analytics side-by-side with top Inbound Call Tracking Software alternatives.
What is the pricing of KeyMetric Call Tracking & Analytics?
KeyMetric Call Tracking & Analytics Pricing Plans
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KeyMetric Call Tracking & Analytics reviews and ratings
Buyer sentiment
Users generally express very high satisfaction with the accuracy and real-time capabilities of the call tracking features.
What buyers like
- Accuracy of call data
- Real-time analytics
- Reliability
Common complaints
- Lack of pricing transparency
- Complexity of setup
Are you using KeyMetric Call Tracking & Analytics?
What users are saying
AU
Anonymous User
09/09/23
"Very Reliable Service - Amazing Customer Support"
What do you like best about KeyMetric Call Tracking? It just works. No outages. No issues with calls. Excellent reporting. Great features. So easy to ...
Read more
AU
Anonymous User
01/31/22
"Valuable intelligence and excellent features"
What do you like best about KeyMetric Call Tracking? The Keymetric dashboard and reports are super easy to use. In addition to the call analytics, we ...
Read more
AU
Anonymous User
01/29/22
"KeyMetric notifications keep me updated on what's going on on my website"
What do you like best about KeyMetric Call Tracking? I don't have time to sit on analytics all day, so KeyMetric's dashboard and alerts are critical ...
Read more
AU
Anonymous User
08/17/21
"Numberless Call Tracking is the BEST!!!"
What do you like best about KeyMetric Call Tracking? Keymetric is the only call tracking software we found that can track the phone calls from our ...
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AU
Anonymous User
08/16/21
"Anne Goforth - Levelwing"
What do you like best about KeyMetric Call Tracking? Working with Jerry & Toni has been great! They're personable as well as very responsive and ...
Read more
AU
Anonymous User
08/12/21
"Very positive experience"
What do you like best about KeyMetric Call Tracking? Provides very useful and insightful data in an area otherwise untapped from a data collection ...
Read more
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- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of KeyMetric Call Tracking & Analytics?
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
Resolves the number of an incoming call into something meaningful about the person calling, such as a name, company, or a record already hel…
Keyword tracking is a crucial feature of any software that helps users to monitor and analyze the performance of specific keywords over time…
Real-time reporting is involved capturing real-time data and communicating it to users as it happens. Managers may make quick judgments usin…
KeyMetric Call Tracking & Analytics security and data handling
Key compliance certifications and security features for IT and security teams evaluating KeyMetric Call Tracking & Analytics.
Developer & data
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KeyMetric Call Tracking & Analytics Support Options
Frequently Asked Questions About KeyMetric Call Tracking & Analytics
Common questions buyers ask before choosing KeyMetric Call Tracking & Analytics.
KeyMetric Call Tracking & Analytics is a Inbound Call Tracking Software. KeyMetric Call Tracking & Analytics offers Caller Identification, Real-time Reporting, Call Monitoring, Keyword Tracking and many more functionalities.
KeyMetric Call Tracking & Analytics is a strong fit if: You operate a medium to large contact center requiring detailed call duration and caller info.; Your team needs real-time capture and analysis of critical call data for performance insights.. Consider alternatives if: Your business has low inbound/outbound call volumes and does not require detailed call analytics.; You need integrated multi-channel marketing attribution beyond just call tracking capabilities..
Buyers commonly note the following limitations of KeyMetric Call Tracking & Analytics: Pricing is not publicly disclosed, requiring direct sales contact; Potentially complex setup for smaller teams without dedicated IT resources; Limited information on integration capabilities with other software.
Some top alternatives to KeyMetric Call Tracking & Analytics includes CallTrackingMetrics, ResponseTap, Calltracks, CallView 360 and Calltouch.
KeyMetric Call Tracking & Analytics offers Subscription, Quotation Based pricing models
The starting price of KeyMetric Call Tracking & Analytics is $19/Month
Ready to try it?
Get started with KeyMetric Call Tracking & Analytics
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].