Researched and Edited by Rajat Gupta
Last updated: May 18, 2026 · How we review
Speech Analytics Software overview
Spotsaas tracks 13 products in Speech Analytics Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 10 let you start on a free trial, and 7 keep a free plan you can stay on. Most buyers here are Customer experience managers optimizing call center performance.
- 13
- products listed
- 10
- offer a free trial
- 7
- have a free plan
- 12
- priced per subscription
- 33
- quote on request
Editor's Summary · Speech Analytics Software
Enthu.ai earns the highest rating in this category at 4.92/5 from 37 reviews, recognized for its AI-powered call scoring, automated QA evaluation, and supervisor workflow tools built specifically for customer support and inside sales contact centers. Observe.AI follows at 4.66/5 from 204 reviews, offering a broader platform that covers agent coaching, compliance monitoring, real-time assist during live calls, and post-call analytics across large enterprise deployments. CallMiner Eureka rounds out the top three with a 4.4/5 from 93 reviews, a mature and configurable platform favored by large enterprises running multi-channel contact centers that need deep customization in scoring categories and taxonomy design. Speech analytics software transcribes and analyzes recorded or live customer conversations to surface quality issues, compliance risks, coaching moments, and customer sentiment patterns at scale. Contact center quality managers and customer experience directors are the primary buyers, using these tools to move from manual sampling of a small call percentage to automated evaluation across a significantly larger share of total interactions.
- Best overall — Enthu.ai
- Best for large contact center coaching at scale — Observe.AI
- Best for highly customized enterprise compliance monitoring — CallMiner Eureka
Who gets the most from Speech Analytics Software
- 1Customer experience managers optimizing call center performance
- 2Compliance officers maintaining regulatory adherence in banking and healthcare
- 3Sales managers analyzing conversation insights to improve team effectiveness
How to choose Speech Analytics Software
If you need compliance-focused analytics, filter by vendors supporting regulations like GDPR and NIST RMF. For sales or customer service insights, sort by user rating and filter for platforms offering advanced sentiment detection or real-time call monitoring. Consider pricing transparency by filtering for vendors with publicly available pricing or free trials.
Showing 1-13 out of 13
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What is VoiceBase?
VoiceBase is an advanced speech analytics tool designed to help businesses make sense of their customer interactions data. Powered by artificial intelligence, this software can accurately detect customer sentiments in their voices. With the use of Intelligence and Natural Language Processing ...
Read more about VoiceBaseVoiceBase offers custom pricing plan
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What is Enthu.ai?
.Enthu.ai, a powerful conversation intelligence software, utilizes artificial intelligence to provide businesses with valuable insights into their customer conversations. By monitoring 100% of phone and video conversations, Enthu.ai helps drive revenue, improve operational efficiency, and ...
Read more about Enthu.ai
Spotsaas Buyer Intelligence
See the companies researching Speech Analytics software right now — while they're still comparing options.
Cognitive View
Transforming compliance and customer experiences.
Best for: SMB teams · Mid-market · Enterprise
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What is Cognitive View?
CognitiveView is an AI governance platform designed to simplify and automate compliance workflows for organizations leveraging artificial intelligence. Built for compliance teams, risk managers, data officers, and enterprise leaders, CognitiveView offers centralized tools to manage AI models, ...
Read more about Cognitive View
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CallZen
Transforming customer service with AI-driven insights.
Best for: SMB teams · Mid-market · Enterprise
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What is CallZen?
CallZen is an AI contact center platform that transcribes and analyzes agent-customer interactions across calls, chats, and emails. Its ML engine handles multilingual conversations, identifies speakers, captures sentiment, and flags key entities, then integrates with CRM systems, auto dialers, ...
Read more about CallZenCallZen offers custom pricing plan
Awaken Conversations
Transform conversations into customer satisfaction.
Best for: SMB teams · Mid-market · Enterprise
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What is Awaken Conversations?
Awaken Conversations is a powerful platform that helps client companies analyze their customer conversations and queries. Through its advanced analytics, it can identify even the smallest details of each call, giving insight into customer needs and emotions. By using speech and voice analytics, ...
Read more about Awaken ConversationsAwaken Conversations offers custom pricing plan
Observe.AI
Power up your contact center with AI efficiency.
Best for: SMB teams · Mid-market · Enterprise
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What is Observe.AI?
Boost efficiency with Observe.AI- the ultimate AI-powered platform for contact centers. Revolutionizing the industry, it incorporates cutting-edge AI technology in customer interactions, enhancing agent performance and automating mundane tasks to boost profitability and retention. Experience ...
Read more about Observe.AIObserve.AI offers custom pricing plan
Insight7
Unlock the power of precision data for product success.
Best for: SMB teams · Mid-market · Enterprise
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What is Insight7?
Insight7 is an AI-powered customer insights platform that analyzes interviews, calls, and feedback to surface patterns in customer behavior, preferences, and needs. Product teams use it to identify development priorities, reduce costly revisions, and track customer and market intelligence ...
Read more about Insight7Starts from $19.00/month when Billed Yearly
CallMiner Eureka
Unleash AI-powered insights and optimize customer engagement.
Best for: SMB teams · Mid-market · Enterprise
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What is CallMiner Eureka?
CallMiner Eureka is an advanced AI and machine learning-powered platform for speech analysis and customer engagement. It effortlessly captures, transcribes, and analyzes all customer interactions with its cloud-based technology. It also provides advanced features such as sentiment and dialog ...
Read more about CallMiner EurekaCallMiner Eureka offers custom pricing plan
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What is Tethr?
Tethr is a cutting-edge Communications Intelligence Platform powered by AI. It offers valuable insights to top enterprises that prioritize the Voice of the Customer. Tethr prioritizes data safety and adheres to a wide range of global standards and regulations such as ISO, NIST, PCI, HIPAA, and ...
Read more about TethrTethr offers custom pricing plan
Verint Speech Analytics
Empower your contact center with data-driven insights.
Best for: SMB teams · Mid-market · Enterprise
What is Verint Speech Analytics?
Experience exceptional customer engagement with Verint Speech Analytics, the leading software for streamlining contact center operations. Harness the power of this advanced tool to convert countless calls into valuable data and gain valuable insights for enhancing customer experiences. From ...
Read more about Verint Speech AnalyticsVerint Speech Analytics offers custom pricing plan
Skit
Revolutionize customer service with advanced Conversational AI.
Best for: Mid-market · Enterprise
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What is Skit?
Skit is a robust Conversational AI platform that caters to businesses of all sizes, such as enterprises, small and medium businesses, and startups. It offers comprehensive solutions for web and Android development with advanced features like chatbots, contextual guidance, multi-language ...
Read more about SkitSkit offers custom pricing plan
Voyc
Advanced AI-driven speech analytics for ultimate efficiency.
Best for: SMB teams · Mid-market · Enterprise
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What is Voyc?
Voyc, a cutting-edge speech analytics software powered by AI, is the ultimate solution for regulated organizations. It enables them to effortlessly monitor 100% of their contact center conversations, resulting in improved operational efficiency, quick detection of complaints, identification of ...
Read more about VoycVoyc offers custom pricing plan
What is Floatbot?
Floatbot is an innovative conversational AI suite designed specifically for insurance carriers, agencies, and brokers. It offers AI-powered Chatbot and Voicebot solutions to drive digital sales of insurance by 150% and reduce customer support costs by 40%. This omni-channel and multilingual ...
Read more about FloatbotRelated to Speech Analytics Software
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Frequently Asked Questions About Speech Analytics Software
Stuck on something? We're here to help with all the questions and answers in one place.
The most important Speech Analytics Software features to evaluate are Customer Support, Appointment Scheduling, CRM, Marketing Management, Progress Tracking, Ticket Management. Most buyers prioritize ease of use, reporting, and integration capabilities when choosing a solution. Look for tools that cover your core workflow before comparing advanced features.
Speech Analytics Software pricing varies widely — from free plans to enterprise contracts. 6 products on Spotsaas offer a free plan or trial, including VoiceType, Picovoice, Floatbot. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.
The top rated Speech Analytics Software based on verified user reviews and SpotScore are VoiceBase, Enthu.ai, Cognitive View. These tools consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.
To choose the right Speech Analytics Software, start by listing your must-have features — commonly Customer Support, Appointment Scheduling, CRM, Marketing Management, Progress Tracking, Ticket Management. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.
Yes — 6 Speech Analytics Software on Spotsaas offer a free plan or free trial. Popular free options include VoiceType, Picovoice, Floatbot. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.
The best Speech Analytics Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are VoiceType, Overdub, CallZen. Look for tools with per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].