Awaken Conversations Review: Is It The Right Speech Analytics Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Awaken Conversations offers custom pricing plan
Karcher
Yonder
Merlin
Aquarius
AnswernetTrusted by many companies including Karcher
Overview
Pricing
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Awaken Conversations?
Awaken Conversations is a powerful platform that helps client companies analyze their customer conversations and queries. Through its advanced analytics, it can identify even the smallest details of each call, giving insight into customer needs and emotions. By using speech and voice analytics, it allows companies to improve customer retention and satisfaction. This platform also provides valuable information on customer preferences and the urgency of their inquiries, allowing for timely and relevant solutions. Additionally, it offers regular updates and workshops to improve sales and productivity. By identifying areas of improvement, it helps companies enhance their operations and prioritize customer satisfaction.
Pricing
Awaken Conversations offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Awaken Conversations Software Demo
Awaken Conversations was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Awaken Conversations
- Use cases
- Customer service centers, Sales teams, Market research firms
- Team types
- Customer experience managers, Call center supervisors
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Awaken Conversations
Advanced speech and voice analytics capturing detailed call insights
Ability to identify customer emotions and urgency in queries
Improves customer retention and satisfaction through actionable insights
Is Awaken Conversations right for you?
Best for detailed speech analytics to enhance customer retention and satisfaction.
Choose Awaken Conversations if
- You need granular detection of customer emotions and urgency in calls.
- Your organization handles significant call volumes requiring deep conversation insights.
- You want a flexible, configurable platform tailored for customer experience and sales teams.
Consider alternatives if
- Your company has low call volume and limited conversational data.
- You require an out-of-the-box solution with transparent, fixed pricing.
What buyers should know before shortlisting Awaken Conversations
Awaken Conversations excels in providing deep insights into customer interactions, helping businesses understand emotional cues and improve retention. Its advanced analytics capabilities make it a powerful tool for enhancing customer satisfaction.
Awaken Conversations pros and cons
- Awaken Conversations pros
Advanced speech and voice analytics capturing detailed call insights
Ability to identify customer emotions and urgency in queries
Improves customer retention and satisfaction through actionable insights
- Awaken Conversations cons
Pricing is quotation based, lacking upfront transparency
Limited publicly available user feedback and reviews
Ready to try it?
Get started with Awaken Conversations
Start your free trial — no credit card required.
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See how it stacks up
Compare Awaken Conversations side-by-side with top Speech Analytics Software alternatives.
What is the pricing of Awaken Conversations?
Awaken Conversations uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Awaken Conversations Pricing Plans
Voice and Speech Analytics
Voice and speech analytics
Model best practice to significantly increase sales
Automate quality assurance
Manage risk, fraud and compliance
Identify actionable improvements
Show more +
Text Analytics
Voice and speech analytics
Model best practice to significantly increase sales
Automate quality assurance
Manage risk, fraud and compliance
Identify actionable improvements
Show more +
Awaken Translate
Voice and speech analytics
Model best practice to significantly increase sales
Automate quality assurance
Manage risk, fraud and compliance
Identify actionable improvements
Show more +
Awaken Conversations reviews and ratings
Buyer sentiment
Limited but very positive user feedback highlights the platform's effectiveness in detailed speech analytics.
What buyers like
- Accuracy of speech analysis
- Insight into customer emotions
- Impact on customer satisfaction
Common complaints
- Lack of pricing transparency
- Limited user reviews
What users are saying
AM
Alex M
02/01/23
"Awaken are a professional and deeply knowledgeable company"
What do you like best about Awaken Intelligence? The platform itself is very powerful and if the data interrogation is built carefuly, it gives lots ...
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TN
Thomas N
02/08/22
"Awaken have been superb, supportive and clear."
What do you like best about Awaken Intelligence? Extremely grateful for their support around trying to generate new business with ourselves. We see ...
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MI
Merlin I
07/28/21
"A great solution to deliver a premium customer experience at scale"
What do you like best about Awaken Intelligence? The software provides invaluable insights that allow you to anticipate and respond to customer issues ...
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AT
Andrew T
07/22/21
"Professional, supportive and insightful"
What do you like best about Awaken Intelligence? The team at Awaken is superb. I have worked with them on numerous client accounts, they quickly build ...
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Awaken Conversations security and data handling
Key compliance certifications and security features for IT and security teams evaluating Awaken Conversations.
Developer & data
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Very Good
Awaken Conversations Customers
Karcher
Yonder
Merlin
Aquarius
Answernet
Awaken Conversations Support Options
Frequently Asked Questions About Awaken Conversations
Common questions buyers ask before choosing Awaken Conversations.
Awaken Conversations is a strong fit if: You need granular detection of customer emotions and urgency in calls.; Your organization handles significant call volumes requiring deep conversation insights.. Consider alternatives if: Your company has low call volume and limited conversational data.; You require an out-of-the-box solution with transparent, fixed pricing..
Buyers commonly note the following limitations of Awaken Conversations: Pricing is quotation based, lacking upfront transparency; Limited publicly available user feedback and reviews; Potentially complex setup requiring integration with existing call systems.
Some top alternatives to Awaken Conversations includes VoiceSignals, NeoSound Intelligence, VoiceBase, Verint Speech Analytics and Saketa SharePoint Migrator.
Awaken Conversations offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Awaken Conversations. You can visit Awaken Conversations pricing page to get the latest pricing.
Ready to try it?
Get started with Awaken Conversations
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].