Reviewed by Rajat Gupta, Founder & Lead Reviewer
Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Speech Analytics Software
Observe.AI leads the pack with a high rating of 4.5/5 from 123 ratings, indicating strong user satisfaction and reliability. CallMiner Eureka follows closely with a 4.4/5 rating from 93 ratings, showcasing its popularity and trust among users. Verint Speech Analytics, with a 4.1/5 rating from 16 ratings, offers a solid option for those seeking a well-regarded solution with a smaller user base.
Speech analytics software analyzes customer interactions to extract insights, primarily purchased by contact center managers aiming to enhance customer service and operational efficiency.
Quick picks for Speech Analytics Software
- Best overall — Observe.AI
- Best for large-scale deployments — CallMiner Eureka
- Best for smaller teams — Verint Speech Analytics
- Best free option — Enthu.ai
Who gets the most from Speech Analytics Software
- 1Customer experience managers optimizing call center performance
- 2Compliance officers ensuring regulatory adherence in banking and healthcare
- 3Sales managers analyzing conversation insights to improve team effectiveness
How to choose Speech Analytics Software
If you need compliance-focused analytics, filter by vendors supporting regulations like GDPR and NIST RMF. For sales or customer service insights, sort by user rating and filter for platforms offering advanced sentiment detection or real-time call monitoring. Consider pricing transparency by filtering for vendors with publicly available pricing or free trials.
Showing 1-20 out of 29

VoiceType
Effortless writing, with the power of your voice.
Best for: SMB teams · Mid-market · Enterprise
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What is VoiceType?
Experience the magic of VoiceType, your ultimate writing companion that revolutionizes the way you craft emails. Say goodbye to the days of struggling to find the right words while typing, as VoiceType empowers you with a powerful AI directly in your browser. This innovative tool is like having ...
Read more about VoiceTypeVoiceType offers custom pricing plan

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What is Overdub?
Looking to transform your audio recordings without the hassle of re-recording? Meet Overdub - the ultimate solution for anyone aiming to enhance the quality of their audio content effortlessly. Overdub leverages cutting-edge AI voice cloning technology, allowing users to swiftly rectify errors ...
Read more about OverdubStarts from $12.00/user / month when Billed Yearly, also offers free forever plan

CallZen
Transforming customer service with AI-driven insights.
Best for: SMB teams · Mid-market · Enterprise
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What is CallZen?
Introducing CallZen, the premier AI Contact Center Solution designed to revolutionize the way businesses operate. With the tagline "Top AI Contact Center Solution," CallZen embodies a groundbreaking approach to conversational intelligence, poised to reshape the business landscape. Our primary ...
Read more about CallZenCallZen offers custom pricing plan

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Inteliconvo
Uncover hidden insights and drive business growth.
Best for: SMB teams · Mid-market · Enterprise
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What is Inteliconvo?
Inteliconvo is a cutting-edge AI-powered platform that revolutionizes speech analysis and automation. It is designed to empower businesses and organizations by uncovering invaluable insights from customer conversations that might otherwise go unnoticed. With Inteliconvo, every single customer ...
Read more about InteliconvoInteliconvo offers custom pricing plan

Cogito Dialog
Empowering customer-focused conversations with emotional intelligence.
Best for: SMB teams · Mid-market · Enterprise
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What is Cogito Dialog?
Introducing Cogito Dialog, where Emotional Intelligence Software meets cutting-edge technology. Cogito Dialog is a revolutionary contact center AI solution that leverages advanced algorithms to analyze an extensive range of conversational cues and behaviors in real-time. By offering live ...
Read more about Cogito DialogCogito Dialog offers custom pricing plan

Voicea
Effortless note-taking, powered by intelligent voice technology.
Best for: SMB teams · Mid-market · Enterprise
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What is Voicea?
Voicea is a comprehensive note-taking tool for businesses, powered by EVA - a dedicated language assistant. This platform automatically records and transcribes meetings, identifies key moments, and seamlessly integrates with various collaboration systems. With intuitive voice commands, EVA ...
Read more about VoiceaStarts from $7.99/User/Month, also offers free forever plan

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What is SpeechLab?
SpeechLab is a revolutionary AI-powered solution to speech-to-speech translation. Developed by renowned AI expert Andrew Ng's AI Fund, this groundbreaking platform has experts in speech technology at the helm. SpeechLab can greatly simplify the process of delivering speech content in various ...
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Insight7
Unlock the power of precision data for product success.
Best for: SMB teams · Mid-market · Enterprise
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What is Insight7?
Insight7 is the ultimate tool for fuelling product teams with precise, accurate data to build the right products. At the heart of its AI-powered customer insights repository is an array of valuable data points that offer extraordinary depth of customer behavior, preferences and needs. This ...
Read more about Insight7Starts from $19.00/month when Billed Yearly

Poised
Master interviews with intelligent communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Poised?
Poised is an AI-powered communication coach designed to help professionals improve their speaking skills during virtual meetings. Built for product managers, executives, consultants, sales professionals, and interviewees, Poised offers real-time, private feedback to enhance clarity, confidence, ...
Read more about PoisedStarts from $13/Month when yearly, also offers free forever plan

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What is Picovoice?
Picovoice is the efficient and cost-effective solution for transforming your audio into transcription and other useful insights. It merges cloud-based speech recognition and on-device ASR to deliver top-level performance while reducing costs. Leverage domain-specific models to optimize ...
Read more about Picovoice
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Watch Demo
What is Floatbot?
Floatbot is an innovative conversational AI suite designed specifically for insurance carriers, agencies, and brokers. It offers AI-powered Chatbot and Voicebot solutions to drive digital sales of insurance by 150% and reduce customer support costs by 40%. This omni-channel and multilingual ...
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Allo-Media
Transforming customer calls into game-changing insights.
Best for: SMB teams · Mid-market · Enterprise
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What is Allo-Media?
Allo-Media is revolutionizing the way businesses handle customer calls with its advanced AI platform. With features like Call Tracking, Automatic Natural Language Recognition, and Speech Analytics, Allo-Media makes it easy for you to turn customer calls into actionable insights. This powerful ...
Read more about Allo-MediaAllo-Media offers custom pricing plan

Voyc
Advanced AI-driven speech analytics for ultimate efficiency.
Best for: SMB teams · Mid-market · Enterprise
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What is Voyc?
Voyc, a cutting-edge speech analytics software powered by AI, is the ultimate solution for regulated organizations. It enables them to effortlessly monitor 100% of their contact center conversations, resulting in improved operational efficiency, quick detection of complaints, identification of ...
Read more about VoycVoyc offers custom pricing plan

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What is Oxus.AI?
Introducing Oxus.AI, the ultimate speech analytics software designed to elevate your sales team's performance. With a deep learning AI that supports over 7000 languages, Oxus.AI allows you to monitor and analyze 100% of your calls, providing instant feedback to enhance your team's phone skills. ...
Read more about Oxus.AIOxus.AI offers custom pricing plan

Xdroid Voice Analytics
Unlock the Power of Customer Voice Analysis
Best for: SMB teams · Mid-market · Enterprise
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What is Xdroid Voice Analytics?
Xdroid Voice Analytics is an exceptional voice analytics platform powered by artificial intelligence that provides actionable results for clients. It revolutionizes emotion analytics, helping clients gain a deep understanding of their customers and offer targeted solutions. Through the use of ...
Read more about Xdroid Voice AnalyticsXdroid Voice Analytics offers custom pricing plan

SmartSpeech
Empowering contact centers with insightful analytics.
Best for: SMB teams · Mid-market · Enterprise
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What is SmartSpeech?
SmartSpeech is a cutting-edge speech analytics software designed for contact centers. With top-notch analytics capabilities, it organizes data into various dimensions and measurements, revealing intricate connections between business variables. SmartSpeech is the ideal solution for monitoring ...
Read more about SmartSpeechSmartSpeech offers custom pricing plan

Skit
Revolutionize customer service with advanced Conversational AI.
Best for: Mid-market · Enterprise
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What is Skit?
Skit is a robust Conversational AI platform that caters to businesses of all sizes, such as enterprises, small and medium businesses, and startups. It offers comprehensive solutions for web and Android development with advanced features like chatbots, contextual guidance, multi-language ...
Read more about SkitSkit offers custom pricing plan

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What is Daisee?
Daisee is an innovative AI-based voice analytics and call centre quality assurance platform that helps businesses understand their customers on a deeper level. With a multitude of analytic mechanisms and a user-friendly single-window interface, Daisee enables quick call transcription, ...
Read more about DaiseeDaisee offers custom pricing plan

Contexta360
Unleashing the power of AI for your business.
Best for: SMB teams · Mid-market · Enterprise
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What is Contexta360?
Contexta360, an advanced AI software, offers an affordable and user-friendly suite for businesses. It enhances speech analytics and quality management by seamlessly integrating with current systems. This comprehensive solution caters to businesses of all sizes.
Read more about Contexta360Contexta360 offers custom pricing plan

Cognitive View
Transforming compliance and customer experiences.
Best for: SMB teams · Mid-market · Enterprise
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What is Cognitive View?
CognitiveView is an AI governance platform designed to simplify and automate compliance workflows for organizations leveraging artificial intelligence. Built for compliance teams, risk managers, data officers, and enterprise leaders, CognitiveView offers centralized tools to manage AI models, ...
Read more about Cognitive ViewDisclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].





