Voyc Review: Is It The Right Speech Analytics Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Voyc offers custom pricing plan
Momentum
Standard bank
sanlamTrusted by teams including Momentum
Overview
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What is Voyc?
Voyc, a cutting-edge speech analytics software powered by AI, is the ultimate solution for regulated organizations. It enables them to effortlessly monitor 100% of their contact center conversations, resulting in improved operational efficiency, quick detection of complaints, identification of vulnerable clients, and an exceptional customer experience. With Voyc, businesses can focus on important changes that drive positive customer outcomes while automatically detecting regulatory concerns such as complaints and vulnerable clients. Boasting of rapid adoption, ease of use, and bank-grade security, Voyc revolutionizes quality assurance processes without any additional expenses or resources. It enables businesses to scale their quality assurance efforts while reducing call-backs, formal complaints, and boosting customer satisfaction. By optimizing the quality assurance process, Voyc emp
Pricing
Voyc offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Voyc Software Demo
Voyc was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Voyc
- Team types
- Large Enterprises, Medium Business
Why teams choose Voyc
Comprehensive monitoring of all conversations
Quick detection of regulatory concerns
Focus on improving customer outcomes
Is Voyc right for you?
What buyers should know before shortlisting Voyc
Voyc has garnered positive feedback over the past 12 months, with users praising its customer-centric approach and user-friendly interface. The software's ability to streamline call monitoring processes and provide valuable insights has proven to be a key strength for many users.
Additionally, the platform's customizable scripting and alert features have been highlighted as valuable tools for improving quality assurance and client experience. While some users mentioned minor drawbacks like the need for improved accuracy in transcriptions and additional organizational features, the overall sentiment remains positive.
The responsive customer support and consistent effort to incorporate user feedback into product development have been particularly appreciated. Voyc's innovative approach to quality assurance and client interaction, coupled with its dedicated support team, make it a valuable asset for businesses looking to enhance their call monitoring and customer service processes.
Voyc pros and cons
- Voyc pros
Comprehensive monitoring of all conversations
Quick detection of regulatory concerns
Focus on improving customer outcomes
- Voyc cons
May require significant setup time
Best suited for larger organizations
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Compare Voyc side-by-side with top Speech Analytics Software alternatives.
What is the pricing of Voyc?
Voyc uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Voyc Pricing Plans
Weighing your options?
Not sure if Voyc fits your budget?
Voyc reviews and ratings
What buyers like
- Customer-centric approach, willingness to go the extra mile for clients.
- User-friendly interface, simple script building, and accurate call grading.
- Supportive team that listens to customer feedback and continuously improves the offering.
Common complaints
- Need for improvements in call organization (e.g., sorting calls into folders).
- Inaccuracies in transcript, occasional system slowness, and limited feature development speed.
- Challenges in accurately grading calls in different languages and tracking graded calls.
What users are saying
RM
Raveshion M
05/02/23
"Voyc Superstars"
What do you like best about Voyc? Their willingness to go the extra mile for the customer. The software itself is centered around the customer, and ...
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JS
Julian S
03/27/23
"VOYC implementation has been stress-free from the start."
What do you like best about Voyc? VOYC implementation has been stress-free from the start. Building the scripts was simple, and I found the entire ...
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AU
Anonymous User
01/25/23
"Voyc AI with a human touch"
What do you like best about Voyc? Voyc can be used to deliver additional QA and insights to business. What I Ilike best though is the team always ...
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MM
Matjatji M
11/24/22
"VOYC Exceptional Quality Assurance and Excellent client experience improvement tool"
What do you like best about Voyc? With VOYC as the Quality Assurance, we were able to better understand our clients' needs and frustrations through ...
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PK
Poppy K
11/22/22
"The software helps us increase our compliance checking and ensure higher due diligence"
What do you like best about Voyc? Identifying vulnerabilities. all of our calls can be monitored as opposed to manual listening, which would result in ...
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LM
Luke M
11/22/22
"Great software that helps call monitoring in a timely manner."
What do you like best about Voyc? - Searching through calls via text to find key moments that i require. - Identifying potentially vulnerable clients ...
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- See if Voyc fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Voyc?
Artificial Intelligence (AI) refers to the simulation of human intelligence by machines, enabling them to perform tasks that typically requi…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is…
Monitoring is a crucial feature of software applications that allows users to track and analyze the performance of their systems and applica…
Speech to Text is a cutting-edge technology that allows users to convert spoken words into written text. This feature uses advanced natural…
Voyc security and data handling
Key compliance certifications and security features for IT and security teams evaluating Voyc.
Developer & data
Alternatives to Voyc
Voyc Customers
Momentum
Standard bank
sanlam
Voyc Support Options
Frequently Asked Questions About Voyc
Common questions buyers ask before choosing Voyc.
Voyc is a Speech Analytics Software. Voyc offers Call Monitoring, Monitoring, Compliance Management, Artificial Intelligence and many more functionalities.
Buyers commonly note the following limitations of Voyc: May require significant setup time; Best suited for larger organizations; Limited use cases outside regulated sectors.
Some top alternatives to Voyc includes NeoSound Intelligence, VoiceBase, Observe.AI, Verint Speech Analytics and Saketa SharePoint Migrator.
Voyc offers Quotation Based pricing model
The starting price is not disclosed by Voyc. You can visit Voyc pricing page to get the latest pricing.
Ready to try it?
Get started with Voyc
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].