9.4
Spot Score
UltiPro Review: Is It The Right HR Software For Your Team?MIGRATED TO UKG Pro
MIGRATED TO UKG Pro
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
HIPAAUltiPro offers custom pricing plan
HHHunt
Stifel Nicolaus 
J and JTrusted by many companies including HHHunt
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for UltiPro
UltiPro is a comprehensive HR software solution used by HR Managers, Payroll Specialists, and HR Administrators in medium to large businesses. With a rating of 4.4 out of 5 from 2,681 reviews, it is broadly validated by users for its effectiveness in streamlining HR operations.
Users praise UltiPro for its responsive and knowledgeable customer service, which ensures timely support, and its high level of customization that accommodates diverse organizational needs. However, while the platform integrates multiple HR functions smooth, the user interface can feel outdated or clunky for administrators, requiring modernization to improve the overall experience.
Quick facts about UltiPro
What is UltiPro?
UltiPro, now rebranded as UKG Pro, is a cloud-based human capital management suite used by mid-market and enterprise HR teams to manage payroll, benefits, time tracking, and workforce reporting in one platform. It consolidates core HR functions with employee and manager self-service tools accessible across multiple locations and business units. Customer support responsiveness has been inconsistent in user reviews — buyers should confirm post-implementation support coverage before committing.
Pricing
UltiPro offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
UltiPro Software Demo
UltiPro was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider UltiPro
- Use cases
- Human Capital Management for SMBs, Payroll and Timekeeping Integration, Employee Data and Benefits Management
- Team types
- HR Managers, Payroll Specialists
- Company size
- 51-500 employees, 501-1000 employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose UltiPro
Highly customizable to fit diverse organizational structures
Integration of multiple HR functions into a unified platform
Robust real-time reporting with IBM Cognos
Is UltiPro right for you?
Best for SMBs needing integrated HR, payroll, and benefits management.
Choose UltiPro if
- You require a unified platform combining payroll, timekeeping, and employee management.
- Your organization values highly customizable HR workflows for diverse structures.
- You need advanced real-time reporting powered by IBM Cognos for insights.
Consider alternatives if
- You prioritize a modern, highly intuitive administrative user interface.
- Your company depends on extensive API integrations with third-party tools.
What buyers should know before shortlisting UltiPro
UKG Pro is a comprehensive Human Capital Management (HCM) solution that has garnered significant praise from users for its versatility, robust features, and transformative impact on HR operations. Its strengths lie in its user-friendly interface, real-time reporting capabilities, and customizable options, enabling organizations to streamline core HR functions such as payroll, benefits, time management, and employee data management.
The platform's self-service tools empower employees and managers alike, while its cloud-based nature ensures accessibility and convenience across various locations. Furthermore, UKG Pro continuously innovates by incorporating user feedback, making it adaptable and forward-thinking.
The system's customer service has received mixed reviews; many users commend its responsiveness and knowledge, but some have noted delays, especially following the Kronos merger. Additionally, functionalities like compensation management and reporting can feel cumbersome for certain use cases, and smaller companies may find its breadth of features overwhelming.
However, these issues are often outweighed by the platform's ability to centralize HR tasks, reduce paper processes, and enhance organizational efficiency. Overall, UKG Pro is a powerful and scalable HR solution for organizations aiming to modernize and elevate their workforce management.
UltiPro pros and cons
- UltiPro pros
Highly customizable to fit diverse organizational structures
Integration of multiple HR functions into a unified platform
Robust real-time reporting with IBM Cognos
- UltiPro cons
Outdated or clunky admin user interface
Steep learning curve for reporting and advanced features
Ready to try it?
Get started with UltiPro
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare UltiPro side-by-side with top HR Software alternatives.
What is the pricing of UltiPro?
UltiPro uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
UltiPro reviews and ratings
Buyer sentiment
Users appreciate UltiPro's customization and integrated HR capabilities but express concerns about the outdated admin UI and support responsiveness.
What buyers like
- Customizability
- Integration of HR functions
- Real-time reporting
Common complaints
- User interface issues
- Customer support delays
What users are saying
RF
Russ F
12/12/23
"Responsive to fast paced business"
What do you like best about UKG Pro? When I call in a work ticked I get almost a immediate response, so I know how long the issue can take and I can ...
Read more
DA
Doug A
10/30/23
"UKG Pro is the best HRIS technology we have experienced"
What do you like best about UKG Pro? The majority of Atlantic's enterprise employers use UKG Pro as it has powerful solutions for large employers and ...
Read more
AW
Ashraf W
10/06/23
"Gem in Workforce Management"
What do you like best about UKG Pro? I can see in real-time how many hours I've worked per day and pay period. What do you dislike about UKG Pro?
MQ
Maria Q
06/27/23
"Maximizing usage with UKG PRO"
What do you like best about UKG Pro? With the Manager Self Service, we provide managers with information on how to make the best decisions regarding ...
Read more
AU
Anonymous User
05/05/23
"Our HR World Has Made a Complete 180 in the Right Direction"
What do you like best about UKG Pro? UKGPro is seamless!! Coming from a system that lacked usability and compatibility UKGPro has changed the way we ...
Read more
ES
Eric S
11/08/22
"UKG Partner for Life"
What do you like best about UKG Pro? UKG Pro has allowed us to grow our business exponentially while utilizing the technology to make our employee's ...
Read more
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- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of UltiPro?
360-degree feedback is a valuable software feature that allows organizations to gather feedback on an employee's performance from a variety…
Applicant Tracking Systems (ATS) can be incredibly useful in helping recruiters efficiently manage the huge number of applicants they receiv…
Benefits management includes defining, preparing, analyzing, and monitoring benefits from starting a program or project investment until the…
Compensation management is a key feature in many software applications that helps businesses efficiently manage their employee's compensatio…
A database of employees comprises vital information such as each employee's personal information and company-related information such as the…
The process of welcoming new clients, confirming that their inquiries and concerns are addressed, and delivering new products and services a…
The payroll management process consists of a series of controlled processes completed in the same sequence each month to establish a payroll…
A performance appraisal is a regular evaluation of an employee's work performance and overall contribution to an organization. A yearly revi…
Recruitment management is the process of hiring and selecting employees. It comprises responsibilities including posting job advertisements…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Employees are tracked and monitored using time and attendance systems (TNA). An employer can track its employees' working hours and late arr…
Paid time off (PTO) is an employee leave program in which employees can draw from a leave bank (with a certain number of leaves) and be guar…
UltiPro security and data handling
Key compliance certifications and security features for IT and security teams evaluating UltiPro.
Certifications
Security features
Developer & data
Alternatives to UltiPro
Ideal for Startups
Effortless global employment made ...
8.4
Very Good
Recommended
Streamline your payroll with ease.
9.2
Very Good
UltiPro Customers
HHHunt
Stifel Nicolaus
J and J
UltiPro Support Options
Frequently Asked Questions About UltiPro
Common questions buyers ask before choosing UltiPro.
UltiPro is a HR Software. UltiPro offers 360 Degree Feedback, Benefits Management, Compensation Management, Self Service Portal, Applicant Tracking and many more functionalities.
UltiPro is a strong fit if: You require a unified platform combining payroll, timekeeping, and employee management.; Your organization values highly customizable HR workflows for diverse structures.. Consider alternatives if: You prioritize a modern, highly intuitive administrative user interface.; Your company depends on extensive API integrations with third-party tools..
Buyers commonly note the following limitations of UltiPro: Outdated or clunky admin user interface; Steep learning curve for reporting and advanced features; Declining customer support responsiveness post-merger.
Some top alternatives to UltiPro includes Hibob HRIS, Oyster, Paychex Flex, Paycor and sumHR.
UltiPro offers Quotation Based pricing model
The starting price is not disclosed by UltiPro. You can visit UltiPro pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
