8.5
SpotScore
UKG Pro Review: Is It The Right HR Software For Your Team?
Best for Mid-market · Enterprise
SOC 2UKG Pro offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is UKG Pro?
UKG Pro is an HCM platform covering payroll, time management, HR, and talent management in one system. It centralizes workforce data so teams can pull insights without switching between tools, with payroll processing built for reliability at scale.
Pricing
UKG Pro offers custom pricing plan
Best For
Designed for mid-market and enterprise teams
Security & Compliance
SOC 2Data residency:Global
UKG Pro Software Demo
UKG Pro was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider UKG Pro
- Team types
- Large Enterprises, Medium Business
Why teams choose UKG Pro
Integrates multiple HR functions seamlessly.
Offers powerful analytics for informed decision-making.
User-friendly interface enhances employee engagement.
Is UKG Pro right for you?
What buyers should know before shortlisting UKG Pro
UKG Pro has cemented itself as a robust and comprehensive solution in the HR technology space, offering a wide array of features that streamline critical workforce management tasks. Its user-friendly interface and impressive reporting capabilities are some of its standout features, with customers praising the intuitive design and ability to generate real-time insights.
The platform's adaptability shines through modules that integrate payroll, benefits, recruitment, onboarding, and employee performance management into a single, cohesive system, saving organizations valuable time and reducing manual processes. Users repeatedly highlight the self-service functionality it provides for both employees and managers, improving transparency and efficiency.
Additionally, UKG Pro is acclaimed for its ability to automate and simplify complex HR workflows, from compensation management to employee lifecycle automation. That said, the system isn't without its challenges.
While many users appreciate its comprehensiveness, others find its learning curve steep, particularly with advanced features like reporting and customizations. Integration between UKG Pro and other UKG systems (e.
g. , Dimensions) could also be more seamless, and some report inconsistencies in customer support responsiveness.
However, UKG Pro's commitment to ongoing updates and listening to client feedback demonstrates its dedication to continuous improvement, making it a valuable investment for businesses seeking an all-in-one HR solution.
UKG Pro pros and cons
- UKG Pro pros
Integrates multiple HR functions seamlessly.
Offers powerful analytics for informed decision-making.
User-friendly interface enhances employee engagement.
- UKG Pro cons
Implementation may require significant time investment.
Higher cost may deter smaller businesses.
Ready to try it?
Get started with UKG Pro
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare UKG Pro side-by-side with top HR Software alternatives.
What is the pricing of UKG Pro?
UKG Pro uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
UKG Pro Pricing Plans
Weighing your options?
Not sure if UKG Pro fits your budget?
UKG Pro reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 1430 reviews, with strong overall satisfaction.
What buyers like
- Real-time reporting saves time and gives both employees and administrators access to current data.
- Navigation and design support users with varied technical backgrounds.
- Covers HR, payroll, recruiting, onboarding, and document management in a single platform.
Common complaints
- Advanced features like Business Intelligence reporting are complex and not accessible to non-technical users without training.
- Time tracking and scheduling features can feel overly complex or hard to configure.
- Support response times are inconsistent, with some tickets taking extended time to resolve.
Are you using UKG Pro?
What users are saying
NN
Natalie N
01/04/24
"Great solution!"
What do you like best about UKG Pro? Reporting capabilities are outstanding, the interface is user friendly for end users and administrators. We love ...
Read more
TC
Tamira C
12/17/23
"Could be more fluent"
What do you like best about UKG Pro? Customer support is generally quickly responsive and friendly What do you dislike about UKG Pro? The different ...
Read more
TC
Tamira C
12/17/23
"Could be more fluent"
What do you like best about UKG Pro? Customer support is generally quickly responsive and friendly What do you dislike about UKG Pro? The different ...
Read more
AU
Anonymous User
12/14/23
"Robust Product"
What do you like best about UKG Pro? The implementation process was easy and they offered lots of support overall. The time piece is easy to use and ...
Read more
AU
Anonymous User
12/13/23
"Dependable and easy to use! Has everything I need"
What do you like best about UKG Pro? Easy to navigate. Informative. Has all of the content that I need. Good support when I have questions. What do ...
Read more
RF
Russ F
12/12/23
"Responsive to fast paced business"
What do you like best about UKG Pro? When I call in a work ticked I get almost a immediate response, so I know how long the issue can take and I can ...
Read more
- See if UKG Pro fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of UKG Pro?
360-degree feedback is a valuable software feature that allows organizations to gather feedback on an employee's performance from a variety…
Applicant Tracking Systems (ATS) can be incredibly useful in helping recruiters efficiently manage the huge number of applicants they receiv…
Benefits management includes defining, preparing, analyzing, and monitoring benefits from starting a program or project investment until the…
Compensation management is a key feature in many software applications that helps businesses efficiently manage their employee's compensatio…
A database of employees comprises vital information such as each employee's personal information and company-related information such as the…
The process of welcoming new clients, confirming that their inquiries and concerns are addressed, and delivering new products and services a…
The payroll management process consists of a series of controlled processes completed in the same sequence each month to establish a payroll…
A performance appraisal is a regular evaluation of an employee's work performance and overall contribution to an organization. A yearly revi…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Employees are tracked and monitored using time and attendance systems (TNA). An employer can track its employees' working hours and late arr…
Paid time off (PTO) is an employee leave program in which employees can draw from a leave bank (with a certain number of leaves) and be guar…
Training management is a software feature that helps organizations efficiently manage their training programs and activities. It serves as a…
UKG Pro security and data handling
Key compliance certifications and security features for IT and security teams evaluating UKG Pro.
Certifications
Developer & data
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UKG Pro Support Options
Frequently Asked Questions About UKG Pro
Common questions buyers ask before choosing UKG Pro.
UKG Pro is a HR Software. UKG Pro offers Training Management, Time Off Management, Performance Appraisal, Payroll Management, Onboarding and many more functionalities.
Buyers commonly note the following limitations of UKG Pro: Implementation may require significant time investment.; Higher cost may deter smaller businesses.; Limited flexibility in customization..
Some top alternatives to UKG Pro includes Hibob HRIS, Oyster, Paychex Flex, Paycor and HRM wage.
UKG Pro offers Quotation Based pricing model
The starting price is not disclosed by UKG Pro. You can visit UKG Pro pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
