Twenty Review: Is It The Right CRM Software For Your Team?
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What is Twenty?
Twenty is an open-source CRM positioned as the modern alternative to Salesforce, giving technical teams building blocks to compose custom CRMs and internal apps with production-grade data models, layouts and automation. It targets startups and growing companies that want full control of their customer data, self-hosting the AGPL-3.0 Community Edition free or using a managed cloud plan. Differentiators include a clean modern UI, no-code workflow automation, a native MCP server for AI assistants (Claude, ChatGPT, Cursor) and TypeScript extensibility. Backed by Y Combinator (S23) with 50k+ GitHub stars.
Best For
Best suited for small teams and solo users
Platform
Cloud
Web-Based
On-Premise
Desktop only — no mobile app
Twenty Software Demo
Twenty was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Twenty
- Team types
- Small Business, Mid Size Business
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What is the pricing of Twenty?
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What are the features of Twenty?
In a CRM, AI agents are assistants that act on customer data rather than just answering questions about it — drafting and sending follow-ups…
An AI assistant is a virtual digital assistant that is powered by artificial intelligence technology to understand and respond to user comma…
API integration is a feature that allows different software systems, platforms, or applications to seamlessly communicate with each other. I…
The access control structure is a crucial characteristic that distinguishes a digital asset management system from other storage systems. Yo…
Audit logging is a critical feature in software that helps track and record all actions and events within the system. It allows for a compre…
Contact management refers to keeping, organizing, and managing information about your customers, prospects, and sales leads. In its most bas…
Customizability is a key feature that allows users to personalize their software according to their specific needs and preferences. It refer…
Data Import-Export is a software feature that plays a key role in improving the functionality and usability of any software. It allows users…
Kanban Board is a powerful project management tool that helps teams to visualize their work and optimize their workflow. It is based on the…
Localization is a key feature that allows software to adapt to the cultural and linguistic needs of different regions and countries. It invo…
An interface built on the Model Context Protocol, an open standard that lets AI assistants read data and take actions in an external system…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
The vendor supplies the software to run on infrastructure the customer controls, whether physical servers, a private data centre, or the cus…
Single sign-on (SSO) allows users to log in to various applications with a single set of credentials, making it safe and straightforward. It…
Version control, often known as source control, tracks and manages changes to digital asset management software code. Version control system…
A webhook (also known as a web callback or HTTP push API) allows a programme to send real-time data to other apps. A webhook sends data to o…
Workflow automation is a key feature in software that streamlines and automates repetitive tasks and processes, improving efficiency, accura…
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Twenty Support Options
Frequently Asked Questions About Twenty
Common questions buyers ask before choosing Twenty.
Twenty is a CRM Software. Twenty offers Webhooks, Reporting, Data Import-Export, API Integration, AI Assistant and many more functionalities.
Some top alternatives to Twenty includes and undefined.
Twenty offers pricing model
The starting price is not disclosed by Twenty. You can visit Twenty pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
