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Last updated:

8.9

Spot Score

Sugester - Help Desk Software

Sugester Pricing Plans & Top Alternatives in 2026

Simplify client management with efficient ticket tracking.

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Trusted by 254,745+ software buyers annually.

Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Community Forums
  • Contract (SLA Management)

Pricing

  • Starts from $9/User/Month, also offers free forever plan

  • Free Trial available

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Sugester Pricing

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"User-friendly interface"

Free Trial

✓ Available

Starting Price

$9 / /User/Month

Free Plan

✓ Free forever

Pricing Model

Free TrialFreemiumSubscription

No credit card required · Cancel anytime · Free trial included

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Sugester Pricing Plans Explained

Free Forever

Individuals & small teams
  • 3 users

  • Send 100 emails per month

Max

$19

/User/Month

Growing teams (10–50 people)
  • Users : Unlimited

  • Monthly email send limits : 5000 / agent

  • Limit of clients /email lists : 20000

  • Email boxes : 30

  • Includes features of Pro plan, plus

  • Unlimited Projects

  • Live chats : 5

  • Live chat conversations limits : 10000

Show more +

Enterprise

$39

/User/Month

Large teams & enterprises
  • Includes features of Max plan, plus

  • Monthly email send limits : 10000 /agent

  • Limit of clients /email lists : 100000

  • Unlimited Email boxes

  • Unlimited Own SMTP

  • Unlimited Projects

  • Unlimited Live chats

  • Unlimited Live chat conversations limits

Show more +

Need a plan for 50+ users?

Get volume pricing, dedicated onboarding, and a custom contract. Switching from another tool? Sugester supports data import to get you set up quickly.

Talk to Sales →

Pricing sourced from Sugester's official website as of May 2026. For the latest pricing, visit their website.

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Why buyers keep looking beyond Sugester

  • Sugester offers basic integrations, such as with Google Drive, but lacks support for popular tools like Slack, Microsoft Teams, and CRM platforms. This can hinder seamless workflows for teams relying on these tools.

  • While Sugester provides reporting features, they are relatively basic and may not meet the needs of businesses requiring advanced analytics and customizable dashboards for in-depth insights.

  • Some users have reported that the user interface could be improved aesthetically, and there have been mentions of occasional glitches disrupting workflow, which could impact the efficiency of support operations.

  • Sugester offers automation features like macros and filters, but they may not be as robust or customizable as those offered by other help desk solutions, potentially limiting efficiency gains.

  • Some users have noted that Sugester may be better suited for small to medium-sized businesses, and its features might not scale effectively for larger enterprises with more complex support needs.

  • There is limited information available regarding Sugester's mobile application, and users may find it lacking in features or functionality compared to other help desk solutions with more robust mobile support.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, Sugester offers a free trial — no credit card required. You can test core features before committing to a paid plan.

Sugester offers Free Trial, Freemium, Subscription pricing. Plans start from $9//User/Month.

The starting price of Sugester is $9/User/Month

Yes, Sugester offers a free plan (Freemium) so you can start using core features at no cost. Paid plans unlock advanced functionality.

Most subscription-based tools including Sugester offer a discount when you choose annual billing over monthly. Annual plans typically save 15–40% compared to paying month-to-month. Check Sugester's for exact savings.

Most SaaS products including Sugester allow you to cancel your subscription at any time. For monthly plans, cancellation typically takes effect at the end of the current billing cycle. For annual plans, refund policies vary — check Sugester's terms or contact their support team for details.

Sugester offers a free tier or trial that works well for small teams and startups just getting started. As you grow, paid plans provide more capacity and advanced features.

Help & Contact

Sugester Support Options

Customer Service24/7 (Live rep)Business HoursOnline
LocationWarsaw, Poland

Connect with Sugester

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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