8.3
Spot Score
Servetel Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Servetel offers custom pricing plan
Cipla
OLA
Cars24
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Feather SleepTrusted by many companies including Cipla
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
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What is Servetel?
Servetel is an all in one cloud based contact center software that helps small and mid-sized businesses to optimize their customer communication through multi-channel communications. The software is suitable for companies of all sizes because it is scalable at affordable price. It comes with many features such as integrated voice broadcasting, real time monitoring, reporting tools, internal and external communication system and services management. The software can be used by both large and small call centers most especially if they are distributing many messages in a short period of time.
Pricing
Servetel offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Servetel Software Demo
Servetel was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Servetel
- Team types
- Large Enterprises, Medium Business
Why teams choose Servetel
The all-in-one nature simplifies management of customer communications.
Real-time monitoring tools provide valuable insights into performance.
Scalability ensures it can grow with the business.
Is Servetel right for you?
What buyers should know before shortlisting Servetel
Servetel provides a comprehensive cloud-based contact center solution that caters to businesses of all sizes. Its multi-channel communication capabilities and real-time monitoring make it a strong contender for companies looking to optimize customer interactions.
Servetel pros and cons
- Servetel pros
The all-in-one nature simplifies management of customer communications.
Real-time monitoring tools provide valuable insights into performance.
Scalability ensures it can grow with the business.
- Servetel cons
Advanced features may be lacking compared to competitors.
Initial setup can be complex and time-consuming.
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Start your free trial — no credit card required.
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Compare Servetel side-by-side with top Call Center Software alternatives.
What is the pricing of Servetel?
Servetel uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Servetel reviews and ratings
What buyers like
- All-in-one solution
- Multi-channel communication
- Scalable for all business sizes
Common complaints
- May lack advanced features
- Setup can be complex
- Limited third-party integrations
What are the features of Servetel?
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Many programs feature concurrency, allowing multiple users to work on the same record simultaneously. Concurrency control, on the other hand…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound cal…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
An outbound call center is a call center that makes outbound calls to customers. Sales teams typically utilize outbound centers to make cold…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
Servetel security and data handling
Key compliance certifications and security features for IT and security teams evaluating Servetel.
Certifications
Developer & data
Alternatives to Servetel
Servetel Customers
Cipla
OLA
Cars24
Vivaan Solar
Feather Sleep
Servetel Support Options
Frequently Asked Questions About Servetel
Common questions buyers ask before choosing Servetel.
Servetel is a Call Center Software. Servetel offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Queue Management (Calls) and many more functionalities.
Buyers commonly note the following limitations of Servetel: Advanced features may be lacking compared to competitors.; Initial setup can be complex and time-consuming.; Integration with third-party tools may be limited..
Some top alternatives to Servetel includes Nextiva, Knowlarity, Call Center Studio, TelebuHub and MyOperator.
Servetel offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Servetel. You can visit Servetel pricing page to get the latest pricing.
Ready to try it?
Get started with Servetel
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].