Top 10 Qualtrics Customer Experience Alternatives 2026
Maximize customer satisfaction with Qualtrics Customer Experience.
Main Features
- Alert Notifications
- Analytics
- Dashboard
- Feedback Management
Pricing
Qualtrics Customer Experience offers custom pricing plan
Qualtrics Customer Experience is a Experience Management Software platform with a user rating of 4.4★ based on 574 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Experience Management Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Qualtrics Customer Experience vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Qualtrics Customer Experience Current | Experience Management Software | Custom pricing | 4.4 ★ | ✗ No |
 Usabilla | Experience Management Software | Custom pricing | 3.8 ★ | ✗ No |
 SMG - Service Management Group | Experience Management Software | Custom pricing | 4.8 ★ | ✗ No |
 Medallia Experience Cloud | Experience Management Software | Custom pricing | 4.5 ★ | ✗ No |
 Cisco Webex Experience Management | Experience Management Software | Custom pricing | 4.3 ★ | ✗ No |
 CustomerGauge | Experience Management Software | Custom pricing | 4.8 ★ | ✗ No |
Showing 1-10 out of 10
List of the Top Qualtrics Customer Experience alternatives as of November 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
Usabilla — 3.8★
For Usabilla - "Listen to your customers and improve instantly
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What is Usabilla?
Usabilla is a cloud-based enterprise feedback management solution that helps you to optimize your digital channels with customer feedback. With just the click of a button, your users can share their thoughts and ideas about parts of your website. Our software makes it simple – our feedback ...
Read moreWhat reviewers like about Usabilla
- User-friendly feedback collection
- Customizable feedback button
- Real-time insights
Where Usabilla falls short
- Limited to digital channels
- May require website integration
- Feedback may be biased
Common Features
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Dashboard
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Analytics
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Sentiment Analysis
+ 3 more
Unique Features
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Segmentation
Pricing
Usabilla offers custom pricing plan
SMG - Service Management Group — 4.8★
Enhance customer interactions and drive business success.
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What is SMG - Service Management Group?
SMG (Service Management Group) is a digital experience management platform that helps brands decode customer intent through interactive and observational research methods. It supports proactive and reactive engagement strategies, collects real-time feedback at key customer journey moments, and ...
Read moreCommon Features
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Feedback Management
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Survey Management
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Analytics
+ 3 more
Unique Features
-
Feedback Collection
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Customer Engagement
Pricing
SMG - Service Management Group offers custom pricing plan
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Medallia Experience Cloud — 4.52★
Transforming customer experience through advanced AI technology.
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What is Medallia Experience Cloud?
Medallia Experience Cloud is a SaaS customer experience management platform used by companies like Benefit Cosmetics, Sephora, and Hilton to collect and act on customer feedback. It applies machine learning to direct and indirect feedback signals to detect behavioral patterns, predict churn, ...
Read moreWhat reviewers like about Medallia Experience Cloud
- Valuable insights provided by Medallia help diagnose site wins and areas for improvement, thus enhancing performance.
- Extensive customization options allow tailoring of surveys, reports, and dashboards to meet specific business needs.
- Easy navigation and clear dashboard make Medallia user-friendly and helpful in addressing customer complaints.
Where Medallia Experience Cloud falls short
- Learning curve associated with using Medallia, although it becomes easier with more usage.
- Dependency on third-party assistance for configuration can be challenging and time-consuming.
- Limited support for text analytics, making it difficult to process large volumes of comments efficiently.
Common Features
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Feedback Management
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Survey Management
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Dashboard
+ 2 more
Unique Features
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Feedback Collection
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Machine Learning
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Churn Management
Pricing
Medallia Experience Cloud offers custom pricing plan
Cisco Webex Experience Management — 4.3★
Elevate customer satisfaction and drive favorable business results.
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What is Cisco Webex Experience Management?
Elevate customer satisfaction with Cisco Webex Experience Management, the ultimate solution for optimizing both employee and customer experiences. Formerly known as CloudCherry, this innovative platform offers invaluable insights throughout the entire customer journey across all touchpoints. ...
Read moreCommon Features
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Feedback Management
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Survey Management
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Analytics
+ 2 more
Unique Features
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Feedback Collection
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Customer Engagement
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User Journeys
Pricing
Cisco Webex Experience Management offers custom pricing plan
CustomerGauge — 4.76★
Maximize B2B customer experience for increased revenue.
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What is CustomerGauge?
CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® technology and comprehensive reporting capabilities enable automatic survey delivery, prompt insights, targeted ...
Read moreWhat reviewers like about CustomerGauge
- Optimizes B2B customer experience
- Automated survey delivery
- Comprehensive reporting
Where CustomerGauge falls short
- Complex setup
- Can be pricey
- Limited customization
Common Features
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Feedback Management
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Survey Management
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Sentiment Analysis
+ 2 more
Unique Features
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Revenue Management
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Customer Engagement
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Churn Management
+ 3 more
Pricing
CustomerGauge offers custom pricing plan
Confirmit Horizons — 4.46★
Maximize insights, streamline feedback, make better decisions.
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What is Confirmit Horizons?
Confirmit Horizons is an all-in-one customer experience platform that streamlines feedback collection, analysis and reporting. Get maximum insights and values in real-time from customer-specific feedback. Panel members get a better operational experience and maximum quality of responses. Create ...
Read moreWhat reviewers like about Confirmit Horizons
- All-in-one platform
- Real-time insights
- Advanced survey design
Where Confirmit Horizons falls short
- Complex setup process
- May require training for advanced features
- Limited integrations with other tools
Common Features
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Sentiment Analysis
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Dashboard
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Alert Notifications
Unique Features
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Surveys & Feedback
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Performance Analysis
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Workflow Management
Pricing
Confirmit Horizons offers custom pricing plan
zenloop — 4.81★
Unify customer feedback, automate retention.
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What is zenloop?
Zenloop is a unified experience monitoring platform featuring Net Promoter Score (NPS). Automate customer retention with this handy SaaS solution. Harness AI-driven analysis to swiftly glean customer feedback from every step in the journey. Get tailored plans to keep contented users and ...
Read moreWhat reviewers like about zenloop
- Automated customer retention
- AI-driven feedback analysis
- NPS monitoring
Where zenloop falls short
- May require integration with existing systems
- Limited to NPS-focused metrics
- Not suitable for small businesses
Common Features
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Survey Management
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Analytics
Unique Features
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Feedback Collection
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360 Degree Feedback
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Monitoring
Pricing
zenloop offers custom pricing plan
Workvivo — 4.89★
Connecting teams, strengthening relationships.
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What is Workvivo?
Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively engage and reach out to team members. This revolutionary communication platform aids in the construction of ...
Read moreWhat reviewers like about Workvivo
- Enhances employee engagement
- User-friendly interface
- Strengthens team connections
Where Workvivo falls short
- Limited integration options
- May lack advanced analytics
- Not suitable for large enterprises
Common Features
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Third-party Integration
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Alert Notifications
Unique Features
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Calendar Management
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Employee Database
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Access Control
+ 5 more
Pricing
Workvivo offers custom pricing plan
AnyRoad — 3.8★
Empower your team with data-driven experiences.
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What is AnyRoad?
Revolutionize every interaction with AnyRoad, where each moment becomes significant. AnyRoad paves the way to crafting live, virtual, and hybrid experiences that forge enduring connections with your audience. Accustomed to seamlessly operating at scale, this innovative solution unifies ...
Read moreCommon Features
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Analytics
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Survey Management
Unique Features
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Customer Engagement
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Event Management
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Feedback Collection
+ 1 more
Pricing
AnyRoad offers custom pricing plan
AskNicely — 4.71★
Drive customer loyalty with real-time feedback.
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What is AskNicely?
AskNicely is a customer feedback and NPS platform for customer experience managers and service businesses that need to collect and act on feedback immediately after customer interactions. It automates survey delivery triggered by service events and routes responses to frontline teams so issues ...
Read moreWhat reviewers like about AskNicely
- Simplifies feedback collection and management, providing real-time insights for quick actions.
- Easy integration with various platforms like CRM, JobAdder, Salesforce, and Slack, enhancing usability and functionality.
- Excellent customer service and support, offering guidance, onboarding assistance, and responsiveness.
Where AskNicely falls short
- Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility.
- Some users may find the initial setup complex, especially when integrating with current CRMs or other systems.
Common Features
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Third-party Integration
Unique Features
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Surveys & Feedback
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Question Branching
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Data Analysis Tools
+ 3 more
Pricing
AskNicely offers custom pricing plan
Qualtrics Customer Experience vs its closest competitors
Qualtrics Customer Experience competes with 10 other experience management software tools tracked on Spotsaas. The closest by feature overlap are Usabilla, SMG - Service Management Group and Medallia Experience Cloud. Each is compared against Qualtrics Customer Experience on rating, pricing and feature coverage below.
What else works like Qualtrics Customer Experience?
Searches for "sites like Qualtrics Customer Experience" and "apps like Qualtrics Customer Experience" land on the same set of options as "Qualtrics Customer Experience alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
Why each tool is in the running
User-friendly feedback collection
Watch for: Limited to digital channels
Valuable insights provided by Medallia help diagnose site wins and areas for improvement, thus enhancing performance.
Watch for: Learning curve associated with using Medallia, although it becomes easier with more usage.
Automated customer retention
Watch for: May require integration with existing systems
Enhances employee engagement
Watch for: Limited integration options
Simplifies feedback collection and management, providing real-time insights for quick actions.
Watch for: Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility.
Why teams look for a Qualtrics Customer Experience alternative
There are a few common reasons buyers start shopping for a Qualtrics Customer Experience alternative:
- Customizations and advanced features may be complex for new users without proper support.
- Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
What to look at before switching from Qualtrics Customer Experience
Side by side, the 10 alternatives break down like this: Workvivo is the highest rated at 4.89★ across 1470 reviews.
Behind the order.
Which Qualtrics Customer Experience Alternative Is Right for You?
- If user satisfaction is your top priority: Workvivo — holds the highest user rating (4.9★) among Qualtrics Customer Experience alternatives.
- If you want a mid-range option: Confirmit Horizons — sits in the middle of the list by rating and may fit teams with mixed requirements.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to Qualtrics Customer Experience for Experience Management Software are Workvivo (4.9★), zenloop (4.8★), SMG - Service Management Group (4.8★). Compare all 10 alternatives side-by-side above.
When evaluating alternatives to Qualtrics Customer Experience, prioritize: Feedback Management, Survey Management, Sentiment Analysis, Predictive Analysis, Dashboard, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Experience Management Software tools are Tivian, Exairon, Medallia Agent Connect. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Migration difficulty depends on how deeply Qualtrics Customer Experience is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
Qualtrics Customer Experience has a rating of 4.4. 7 alternatives — including SMG - Service Management Group and Medallia Experience Cloud — rate higher. The right choice depends on your workflow, team size, and budget.
About the reviewer
Rajat Gupta is the founder of Spotsaas, where he has built software research covering 25,000+ products across CRM, HR, AI, and finance. He applies hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].