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Best Qualtrics Customer Experience Alternatives for Android — 12 Compared in 2026

Explore 12 alternatives to Qualtrics Customer Experience — vetted by our editors with real user reviews, pricing, and feature comparisons.

12 Qualtrics Customer Experience alternatives, ranked at a glance

Quick answer

The most popular experience management software alternatives to Qualtrics Customer Experience are Usabilla, Medallia Experience Cloud and zenloop. Usabilla leads the list with a 3.8★ rating from real users. Compare all 12 on rating and pricing below.

Outgrown Qualtrics Customer Experience, or never quite settled in? These 12 experience management software alternatives are the strongest alternatives, ranked by SpotScore, which fuses verified user satisfaction with market presence, plus star ratings and pricing. We vet each one. The table below sums them up; the sections after go deeper.

ProductSpotScoreRatingPricingBest for
UsabillaFor Usabilla - "Listen to your customers and improve instantly★★★★ 3.8Subscription · Quotation Basedmid-size & enterprise teams
Medallia Experience CloudTransforming customer experience through advanced AI technology.★★★★★ 4.52(25)Quotation Basedteams of all sizes
zenloopUnify customer feedback, automate retention.★★★★★ 4.81(13)Quotation Basedteams of all sizes
WorkvivoConnecting teams, strengthening relationships.★★★★★ 4.89(1470)Quotation Basedteams of all sizes
AskNicelyDrive customer loyalty with real-time feedback.★★★★★ 4.71(787)Quotation Basedteams of all sizes
TivianEmployee experience management and personalised internal communicationsNot yet ratedQuotation Basedmid-size & enterprise teams
ExaironTransforming customer experience with cutting-edge technology.Not yet ratedFreeFree Trial · Subscriptionteams of all sizes
Medallia Agent ConnectEmpower agents for peak performance and better customer experiences.Not yet ratedQuotation Basedteams of all sizes
UsedgeRevolutionize user experiences with innovation and creativity.Not yet ratedQuotation Based · Subscriptionteams of all sizes
TracxElevate your marketing game and captivate your audience.Not yet ratedQuotation Based · Subscriptionmid-size & enterprise teams
Skeepers CX ManagementFoster connections, fuel growth with Skeepers CX Management.Not yet ratedQuotation Basedteams of all sizes
Cisco Webex Experience ManagementElevate customer satisfaction and drive favorable business results.★★★★ 4.3Quotation Basedteams of all sizes
Usabilla - New SaaS Software

Usabilla

For Usabilla - "Listen to your customers and improve instantly

Best for: Mid-market · Enterprise

Get Pricing Details

3.8

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What is Usabilla?

Usabilla is a cloud-based enterprise feedback management solution that helps you to optimize your digital channels with customer feedback. With just the click of a button, your users can share their thoughts and ideas about parts of your website. Our software makes it simple – our feedback ...

Read more about Usabilla

Usabilla offers custom pricing plan

Medallia Experience Cloud - Experience Management Software

Medallia Experience Cloud

Transforming customer experience through advanced AI technology.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Medallia Experience Cloud?

Medallia Experience Cloud is a SaaS customer experience management platform used by companies like Benefit Cosmetics, Sephora, and Hilton to collect and act on customer feedback. It applies machine learning to direct and indirect feedback signals to detect behavioral patterns, predict churn, ...

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Medallia Experience Cloud offers custom pricing plan

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zenloop - New SaaS Software

zenloop

Unify customer feedback, automate retention.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is zenloop?

Zenloop is a unified experience monitoring platform featuring Net Promoter Score (NPS). Automate customer retention with this handy SaaS solution. Harness AI-driven analysis to swiftly glean customer feedback from every step in the journey. Get tailored plans to keep contented users and ...

Read more about zenloop

zenloop offers custom pricing plan

Workvivo - New SaaS Software

Workvivo

Connecting teams, strengthening relationships.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Workvivo?

Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively engage and reach out to team members. This revolutionary communication platform aids in the construction of ...

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Workvivo offers custom pricing plan

AskNicely

AskNicely

Drive customer loyalty with real-time feedback.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is AskNicely?

AskNicely is a customer feedback and NPS platform for customer experience managers and service businesses that need to collect and act on feedback immediately after customer interactions. It automates survey delivery triggered by service events and routes responses to frontline teams so issues ...

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AskNicely offers custom pricing plan

Tivian - Logo

Tivian

Employee experience management and personalised internal communications

Best for: Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Tivian?

Tivian combines employee feedback collection with targeted internal communications in one experience management platform. Its Discover XI module applies AI-assisted analytics to survey and engagement data to surface trends and performance drivers, while Communicate XI delivers personalised ...

Read more about Tivian

Tivian offers custom pricing plan

Exairon

Exairon

Transforming customer experience with cutting-edge technology.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Exairon?

Meet Exairon, the groundbreaking solution in autonomous customer experience technology. Empower your customer interactions with our cutting-edge platform, setting a new standard in efficiency and customer satisfaction. Picture a world where customer queries are swiftly and accurately handled ...

Read more about Exairon
Free TrialTry Free →·

Starts from $125.00/month when Billed Yearly

Medallia Agent Connect

Medallia Agent Connect

Empower agents for peak performance and better customer experiences.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Medallia Agent Connect?

Introducing Medallia Agent Connect - Empowering Remote and In-House Contact Center Teams Navigate the ever-evolving world of customer service effortlessly with Medallia Agent Connect, a dynamic solution tailored to empower both remote and in-house contact center teams. Designed to foster ...

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Medallia Agent Connect offers custom pricing plan

Usedge

Usedge

Revolutionize user experiences with innovation and creativity.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Usedge?

Usedge is a UX design service that helps companies improve end-user experiences through user research, prototyping, usability testing, and interface design. Teams work with each client to reduce friction in product workflows and shorten time-to-market for digital products.

Read more about Usedge

Usedge offers custom pricing plan

Tracx

Tracx

Elevate your marketing game and captivate your audience.

Best for: Mid-market

Get Pricing Details

Add to compare

What is Tracx?

Introducing Tracx, the ultimate marketing toolkit tailored for businesses seeking a comprehensive solution to elevate their marketing strategies and cultivate customer loyalty. Tracx is your go-to platform offering a diverse array of robust tools and functionalities essential for optimizing ...

Read more about Tracx

Tracx offers custom pricing plan

Skeepers CX Management

Skeepers CX Management

Foster connections, fuel growth with Skeepers CX Management.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is Skeepers CX Management?

Skeepers CX Management is a customer experience suite covering review management, influencer marketing, video content creation, live shopping, feedback analysis, and customer journey management. It targets brands that want to consolidate consumer engagement tools across the full customer lifecycle.

Read more about Skeepers CX Management

Skeepers CX Management offers custom pricing plan

Cisco Webex Experience Management

Cisco Webex Experience Management

Elevate customer satisfaction and drive favorable business results.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

4.3

Add to compare

What is Cisco Webex Experience Management?

Elevate customer satisfaction with Cisco Webex Experience Management, the ultimate solution for optimizing both employee and customer experiences. Formerly known as CloudCherry, this innovative platform offers invaluable insights throughout the entire customer journey across all touchpoints. ...

Read more about Cisco Webex Experience Management

Cisco Webex Experience Management offers custom pricing plan

Qualtrics Customer Experience vs its closest competitors

Qualtrics Customer Experience competes with 12 other experience management software tools tracked on Spotsaas. The closest by feature overlap are Usabilla, Medallia Experience Cloud and zenloop. Each is compared against Qualtrics Customer Experience on rating, pricing and feature coverage below.

What else works like Qualtrics Customer Experience?

Searches for "sites like Qualtrics Customer Experience" and "apps like Qualtrics Customer Experience" land on the same shortlist as "Qualtrics Customer Experience alternatives" — the 12 options below cover both, whether you want a like-for-like replacement or something lighter.

Why each tool is in the running

UsabillaBest for mid-size & enterprise teams

User-friendly feedback collection

Watch for: Limited to digital channels

Medallia Experience CloudBest for teams of all sizes

Valuable insights provided by Medallia help diagnose site wins and areas for improvement, thus enhancing performance.

Watch for: Learning curve associated with using Medallia, although it becomes easier with more usage.

zenloopBest for teams of all sizes

Automated customer retention

Watch for: May require integration with existing systems

WorkvivoBest for teams of all sizes

Enhances employee engagement

Watch for: Limited integration options

AskNicelyBest for teams of all sizes

Simplifies feedback collection and management, providing real-time insights for quick actions.

Watch for: Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility.

TivianBest for mid-size & enterprise teams
ExaironBest for teams of all sizes
Medallia Agent ConnectBest for teams of all sizes
UsedgeBest for teams of all sizes
TracxBest for mid-size & enterprise teams
Skeepers CX ManagementBest for teams of all sizes
Cisco Webex Experience ManagementBest for teams of all sizes

Why teams look for a Qualtrics Customer Experience alternative

There are a few common reasons buyers start shopping for a Qualtrics Customer Experience alternative:

  • Customizations and advanced features may be complex for new users without proper support.
  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

What to look at before switching from Qualtrics Customer Experience

Side by side, the 12 alternatives break down like this: 1 offers a free tier; and Workvivo is the highest rated at 4.89 across 1470 reviews.

Behind the order.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to Qualtrics Customer Experience are Workvivo (4.9★), zenloop (4.8★), AskNicely (4.7★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to Qualtrics Customer Experience, prioritize: Feedback Management, Survey Management, Sentiment Analysis, Predictive Analysis, Dashboard, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply Qualtrics Customer Experience is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Choosing the best Qualtrics Customer Experience alternative for your goals

  • On a budget / just exploring: start with a free tier — Exairon let you evaluate without paying upfront.
  • If real-user ratings matter most: Workvivo has the strongest star rating (4.89★) among the options with verified reviews.

The switch from Qualtrics Customer Experience

A low-stress switch from Qualtrics Customer Experience starts with exporting your data and confirming the new tool imports it. Check feature parity for your real workflows, run a short pilot, and keep Qualtrics Customer Experience active until the move is finished. The free tiers above let you trial first.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].