Qmatic Review: Is It The Right Queue Management Software For Your Team?
Best for Mid-market · Enterprise
GDPR
ISO 27001Add to compare
Qmatic offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Security & Compliance
Support
FAQ
Blogs
What is Qmatic?
Qmatic manages the journey a visitor takes through a branch, clinic or public office. Visitors join a queue from a phone or a self-service kiosk, book an appointment in advance, and receive SMS or email updates as their turn approaches, while waiting-area screens and counter displays keep everyone informed. Staff see live queue status, route visitors to the right counter, and capture feedback at the end of the visit. Reporting shows waiting times, service times and footfall across every location. Available as a cloud service or installed on site.
Pricing
Qmatic offers custom pricing plan
Best For
Designed for mid-market and enterprise teams
Security & Compliance
GDPRISO 27001Single Sign-On (SSO)
Platform
Web-based — no mobile app
Browser Based (Cloud)
Qmatic was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Qmatic
- Use cases
- Retail bank and credit union branch networks, Hospital outpatient and clinic visitor flow, Government and motor vehicle service offices
- Team types
- Branch operations managers, Service delivery leads
- Company size
- Medium Business, Large Enterprises
- Workflow style
- Configured per branch workflow
- Setup complexity
- High
Why teams choose Qmatic
45 years building branch queueing
Cloud and on-site editions of the same platform
Certified kiosk, ticket printer and display hardware supplied alongside the software
Is Qmatic right for you?
Best for multi-branch banks, health systems and government offices that want one platform and matched hardware across every site.
Choose Qmatic if
- You run several sites where visitors arrive in person and waiting time is a reported metric.
- You want the kiosks, ticket printers and displays certified by the same vendor as the software.
- You need a choice between cloud hosting and an on-site install of the same platform.
Consider alternatives if
- You run a single site and want to buy online and be live the same day.
- You need a published price, a free trial, or SOC 2 and HIPAA stated on the vendor's security page.
What buyers should know before choosing Qmatic
Qmatic has been building branch queueing since 1981 and shows it — the platform covers ticket kiosks, mobile queueing, appointments, signage and reporting, with a cloud edition and an on-site edition. It is an enterprise purchase: nothing is published about price, there is no trial, and implementations are projects rather than signups.
Qmatic pros and cons
- Qmatic pros
45 years building branch queueing
Cloud and on-site editions of the same platform
Certified kiosk, ticket printer and display hardware supplied alongside the software
- Qmatic cons
No published price and no trial
Installation timelines can run long
Ready to try it?
Get started with Qmatic
Connect with the team for a personalised demo.
What is the pricing of Qmatic?
Qmatic uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Qmatic Pricing Plans
Qmatic Cloud Solution
Hosted and maintained by Qmatic
Queue management and virtual queuing
Appointment booking
Mobile ticket
Self-service kiosk
Show more +
Qmatic Orchestra
Installed on site
The same platform for organisations that cannot use a hosted service
Queue management, appointments, kiosk and signage
No public price — contact sales
Care Base
Entry support plan
No public price — contact sales
Care Plus
Mid support plan
No public price — contact sales
Quoted on request
Qmatic publishes no rate card, so every figure comes from a sales conversation scoped to your branch count, counters and hardware.
No self-serve signup
there is no free plan and no online purchase path, so evaluation runs as a demo followed by a scoped pilot rather than a card payment.
Budget beyond the licence
kiosks, ticket printers and waiting-area displays are bought alongside the software, so ask for the hardware as a separate line in any quote.
Confirm which edition you are quoted
the cloud edition and the on-site edition are priced differently, so check that the quote matches the hosting model you intend to run.
Support hours are a variable
standard cover runs Monday to Friday, so round-the-clock support is worth pricing explicitly if your branches open at weekends.
Weighing your options?
Not sure if Qmatic fits your budget?
Qmatic reviews and ratings
Buyer sentiment
No reviews exist for this product in this catalogue, so no buyer sentiment can be reported.
What buyers like
- Reduces both actual and perceived waiting time
- Customisation options across branch workflows
- Real-time analytics on queue and counter performance
Common complaints
- Installation can run long
- Reporting usability has room to improve
- Pricing suits larger budgets
Be the first to review Qmatic
You'll help thousands of buyers make a smarter decision.
- See if Qmatic fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Qmatic?
Capability depth
A quick read on how strong Qmatic is across key capabilities before you scan the full feature list.
Queue Management
advanced
Branch Hardware
advanced
Reporting and Analytics
strong
Self-Serve Onboarding
limited
Booked appointments and walk-ins feed the same queue, so a visitor who arrives for a 10am slot is not stuck behind people who turned up with…
The staff-facing side lets a server call the next visitor, redirect someone to a different service or hand them to a colleague without losin…
Customers submit information about their experiences with a product or service in the form of customer feedback. Its goal is to expose their…
Qmatic drives the waiting-area screens, showing which ticket is being served and at which counter. Because the signage reads the live queue,…
A visitor holds a place in line on their own phone and is called by message, so they can wait outside the building. This is what lets a crow…
One Qmatic deployment spans an entire branch network, with per-site configuration under shared reporting and standards. Head office compares…
Qmatic's core engine routes each arriving visitor to the right service, counter and staff member, and keeps one live view of the line across…
Live metrics on waiting time, service time and counter throughput let a branch manager act during the day rather than reading about a bad mo…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
SMS Notification is a powerful feature that can greatly enhance user experience and improve efficiency in various software systems. This fea…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
An arriving visitor chooses a service on a Qmatic-certified kiosk and takes a ticket without speaking to anyone, which keeps reception free…
Virtual queuing lets a visitor hold a place in line without standing in it. They join from a phone, a web link, a QR code or an SMS, go and…
Wait time estimation predicts how long a visitor who joins now will wait, from the length of the queue, how many counters are open, and how…
Walk-in management handles visitors who arrive without an appointment, and places them in the same queue as people who booked ahead rather t…
Qmatic security and data handling
Key compliance certifications and security features for IT and security teams evaluating Qmatic.
Certifications
Security features
Qmatic Support Options
Frequently Asked Questions About Qmatic
Common questions buyers ask before choosing Qmatic.
Qmatic is a Queue Management Software. Qmatic offers Queue Management, Virtual Queuing, Appointment Scheduling, Self-Service Kiosk, Mobile Ticket and many more functionalities.
Qmatic is a strong fit if: You run several sites where visitors arrive in person and waiting time is a reported metric.; You want the kiosks, ticket printers and displays certified by the same vendor as the software.. Consider alternatives if: You run a single site and want to buy online and be live the same day.; You need a published price, a free trial, or SOC 2 and HIPAA stated on the vendor's security page..
Buyers commonly note the following limitations of Qmatic: No published price and no trial; Installation timelines can run long; Support hours are Monday to Friday, not round the clock.
Qmatic offers Quotation Based, Subscription pricing models
The starting price is not disclosed by Qmatic. You can visit Qmatic pricing page to get the latest pricing.
Ready to try it?
Get started with Qmatic
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].