9.8
Spot Score
Pulseway Review: Is It The Right Network Monitoring Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $19 / Month when Billed Yearly
Compusoft
PC AGE
Business Services Gibraltar
Millennium IT ServicesTrusted by many companies including Compusoft
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Pulseway
Pulseway is a network monitoring software widely used by IT Managers and System Administrators in medium-sized businesses with 50 to 500 employees. A 4.5/5 rating from 85 user reviews suggests it is broadly validated and well-regarded among its users.
The software's easy-to-use interface, accessible via mobile devices, allows for convenient remote monitoring and management, which is a significant advantage for Managed Services Providers (MSPs) and IT Services teams. Additionally, Pulseway offers reliable performance with timely notifications and alerts, ensuring issues are resolved promptly. However, some users report challenges with customer support, indicating potential delays in issue resolution.
Quick facts about Pulseway
What is Pulseway?
Pulseway is a Remote Monitoring & Management software built for MSPs and IT teams. It provides unprecedented control over operations and helps reduce downtime and increase efficiency through advanced automation. With the mobile application, IT technicians can detect problems and resolve them even outside of the office. Automation of processes allows companies to focus on more productive and valuable tasks, hitting their SLAs and serving more customers.
Pricing
Starts from $19 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Pulseway Software Demo
Pulseway was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Pulseway
- Use cases
- Managed Services Providers (MSPs), IT Services, Cybersecurity teams
- Team types
- IT Managers, System Administrators
- Company size
- 50 to 500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Pulseway
Easy to use interface accessible via mobile devices for remote management
Reliable performance with timely notifications and alerts
Efficient automation and integrations simplifying IT tasks
Is Pulseway right for you?
Best for MSPs needing reliable remote IT monitoring with mobile management.
Choose Pulseway if
- You are an MSP or IT team managing 50-500 employees seeking mobile remote control.
- You want efficient automation to reduce downtime and streamline IT operations.
- You need customizable dashboards and timely alerts for proactive network management.
Consider alternatives if
- Your organization requires extensive third-party app integrations beyond Pulseway’s limited options.
- You lack IT expertise or want a plug-and-play solution due to medium setup complexity.
What buyers should know before shortlisting Pulseway
Pulseway stands out as a top-tier Remote Monitoring and Management (RMM) tool based on recent user feedback. Users appreciate its clean interface, making it a breeze to connect to target computers and efficiently support tasks.
The ease of setup and active community support are lauded, along with its stability and reliability. Pulseway's extensive features, including remote PowerShell execution and mobile application, are key strengths that cater to diverse IT needs.
While some users have expressed concerns about minor shortcomings like incomplete network monitoring features and initial setup challenges, the overall sentiment leans positively towards Pulseway. Its competitive pricing model and responsive customer service further enhance its appeal.
The software's intuitive automation commands and seamless remote access contribute to simplifying IT management tasks and enhancing overall operational efficiency. In conclusion, Pulseway emerges as a user-friendly and powerful IT monitoring tool that offers excellent value for both small and large organizations, despite minor drawbacks mentioned by a few users.
Pulseway pros and cons
- Pulseway pros
Easy to use interface accessible via mobile devices for remote management
Reliable performance with timely notifications and alerts
Efficient automation and integrations simplifying IT tasks
- Pulseway cons
Customer support can be slow or unresponsive in resolving issues
Limited third-party app integrations and marketplace options
Ready to try it?
Get started with Pulseway
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Pulseway side-by-side with top Network Monitoring Software alternatives.
What is the pricing of Pulseway?
Pulseway reviews and ratings
Buyer sentiment
Overall positive sentiment praising ease of use, mobile management, and reliability, tempered by concerns about support and feature completeness.
What buyers like
- Ease of use
- Mobile accessibility
- Reliability and stability
Common complaints
- Customer support responsiveness
- Limited integrations
What users are saying
AU
Anonymous User
01/05/24
"An Effective RMM tool makes your job easier in providing effective support"
What do you like best about Pulseway? Pulseway is one of the few applications which does have clean & easy interface with no nonsense features. It ...
Read more
VL
Vladimír L
11/14/23
"PC management with Pulseway"
What do you like best about Pulseway? I have been using Pulseway for more than 5 years. It has improved tremendously in that time. The smartphone app ...
Read more
AU
Anonymous User
10/17/23
"Monitoring Software / Ticketing Agent"
What do you like best about Pulseway? Reliability - I don't find it often that Pulseway is down and not working as intended. What do you dislike about ...
Read more
AU
Anonymous User
09/21/23
"Great Software that help me take care about my Comany and make my clients to be Happy and Satisfied."
What do you like best about Pulseway? Automations and ease of use. It just work and do not crush. It is easy in configuration and very stable. What do ...
Read more
MJ
Marty J
08/23/23
"I almost never give out a 10, but this time I almost did"
What do you like best about Pulseway? Product quality and customer service before the sale have been tied. What do you dislike about Pulseway?
SK
Simon K
03/22/23
"Just works as it's supposed to"
What do you like best about Pulseway? Ease of setup, good and active community, good and extensive features, and pleasing UI. The ability to remotely ...
Read more
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What are the features of Pulseway?
Bandwidth Monitoring provides insights into network traffic flow across your organization’s infrastructure. This feature enables you to anal…
Baseline Manager establishes a standard reference point for normal performance within your IT environment. By tracking historical performanc…
Diagnostic Tools offer a suite of utilities designed to troubleshoot issues within your IT infrastructure effectively. This feature enables…
IP Address Monitoring tracks the usage and status of IP addresses within your network. This feature helps identify unauthorized devices or s…
Internet Usage Monitoring provides visibility into how employees use internet resources during work hours. By analyzing web activity pattern…
Real Time Analytics delivers immediate insights into your IT environment’s performance metrics. This feature processes data as it is generat…
Resource Management helps organizations allocate their IT resources efficiently by providing visibility into resource utilization across ser…
SLA Monitoring helps organizations track their compliance with Service Level Agreements (SLAs) by measuring service performance against pred…
Server Monitoring allows you to keep a close eye on the performance of your servers in real-time. This feature tracks vital statistics like…
Uptime Monitoring ensures that your critical systems are operational and accessible at all times. This feature continuously checks the avail…
Web Traffic Reporting provides comprehensive insights into the volume and sources of traffic on your website. This feature tracks user inter…
Pulseway security and data handling
Key compliance certifications and security features for IT and security teams evaluating Pulseway.
Certifications
Security features
Developer & data
Alternatives to Pulseway
Why buyers keep looking beyond Pulseway
Users may seek alternatives to Pulseway for enhanced customization options, as some may require more tailored monitoring solutions to fit specific IT environments or business needs, which Pulseway may not fully provide.
Organizations experiencing budget constraints might explore more cost-effective solutions that offer essential features without the premium pricing associated with Pulseway, making alternatives appealing for small to mid-sized businesses.
Companies looking for improved integration capabilities might consider other platforms that seamlessly connect with a broader range of third-party applications, ensuring a more unified IT management experience compared to Pulseway's offerings.
Users seeking advanced reporting and analytics features may find alternatives more suitable, especially if they need deeper insights into performance metrics and trends beyond what Pulseway typically offers.
Some users may prefer alternative solutions that focus on specific functionalities, such as remote desktop access or automated task management, providing a more specialized approach than the comprehensive but generalized services of Pulseway.
Pulseway Customers
Compusoft
PC AGE
Business Services Gibraltar
Millennium IT Services
Pulseway Support Options
Frequently Asked Questions About Pulseway
Common questions buyers ask before choosing Pulseway.
Pulseway is a Network Monitoring Software. Pulseway offers Web Traffic Reporting, Uptime Monitoring, SLA Monitoring, Server Monitoring, Real Time Analytics and many more functionalities.
Pulseway is a strong fit if: You are an MSP or IT team managing 50-500 employees seeking mobile remote control.; You want efficient automation to reduce downtime and streamline IT operations.. Consider alternatives if: Your organization requires extensive third-party app integrations beyond Pulseway’s limited options.; You lack IT expertise or want a plug-and-play solution due to medium setup complexity..
Buyers commonly note the following limitations of Pulseway: Customer support can be slow or unresponsive in resolving issues; Limited third-party app integrations and marketplace options; Occasional delays in delivering promised features like SNMP MIBs.
Some top alternatives to Pulseway includes SolarWinds RMM, Naverisk RMM & PSA, Ne.Mo. Network Monitoring, PRTG Network Monitor and ITarian RMM.
Pulseway offers Free Trial, Subscription pricing models
The starting price of Pulseway is $19/Month when Billed Yearly
Ready to try it?
Get started with Pulseway
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
