9.8
SpotScore
Pulseway Review: Is It The Right Network Monitoring Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $19 / Month when Billed Yearly
Compusoft
PC AGE
Business Services Gibraltar
Millennium IT ServicesTrusted by teams including Compusoft
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Pulseway
Pulseway at 4.5/5 from 85 reviews and SpotScore 9.8 serves IT managers in mid-market companies (50–500 employees) who need remote monitoring across distributed infrastructure. The mobile-first interface enables real-time alerts and issue detection for MSPs and IT services teams managing multiple client networks. A competing product like Nagios offers deeper customization for large enterprises, while SolarWinds N-Central targets MSPs requiring integrated ticketing and billing alongside monitoring.
Network monitoring software tracks system health, performance, and availability across servers, workstations, and network devices. IT teams use it to reduce mean time to resolution (MTTR) and prevent downtime-related revenue loss.
Quick picks:
What is Pulseway?
Pulseway is a Remote Monitoring & Management software built for MSPs and IT teams. It provides unprecedented control over operations and helps reduce downtime and increase efficiency through advanced automation. With the mobile application, IT technicians can detect problems and resolve them even outside of the office. Automation of processes allows companies to focus on more productive and valuable tasks, hitting their SLAs and serving more customers.
Pricing
Starts from $19 / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Pulseway Software Demo
Pulseway was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Pulseway
- Use cases
- Managed Services Providers (MSPs), IT Services, Cybersecurity teams
- Team types
- IT Managers, System Administrators
- Company size
- 50 to 500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Pulseway
Easy to use interface accessible via mobile devices for remote management
Reliable performance with timely notifications and alerts
Efficient automation and integrations simplifying IT tasks
Is Pulseway right for you?
Best for MSPs needing reliable remote IT monitoring with mobile management.
Choose Pulseway if
- You are an MSP or IT team managing 50-500 employees seeking mobile remote control.
- You want efficient automation to reduce downtime and streamline IT operations.
- You need customizable dashboards and timely alerts for proactive network management.
Consider alternatives if
- Your organization requires extensive third-party app integrations beyond Pulseway’s limited options.
- You lack IT expertise or want a plug-and-play solution due to medium setup complexity.
What buyers should know before shortlisting Pulseway
Pulseway is an RMM tool with a straightforward interface and fast deployment. Before shortlisting, verify that its network monitoring covers your specific topology—users report gaps in VLAN and advanced network visibility.
Test remote PowerShell execution in your environment, as command execution speed varies by network conditions. Confirm mobile app functionality matches your support workflow; some teams find the mobile interface limited for complex troubleshooting.
Setup typically takes 1–2 hours for basic deployment, but integrating with your existing ticketing system or PSA requires manual configuration—Pulseway does not offer native connectors to all platforms. Review pricing carefully: per-device costs scale quickly for organizations monitoring 100+ endpoints.
Verify that automation rules meet your specific use cases before committing; the command library is broad but may require custom scripting for advanced scenarios. In demos, ask about reporting customization, backup integration options, and whether your current antivirus or endpoint protection software conflicts with Pulseway's agent.
Confirm support response times for your tier and test the mobile app on your team's devices to assess usability for on-call scenarios.
Pulseway pros and cons
- Pulseway pros
Easy to use interface accessible via mobile devices for remote management
Reliable performance with timely notifications and alerts
Efficient automation and integrations simplifying IT tasks
- Pulseway cons
Customer support can be slow or unresponsive in resolving issues
Limited third-party app integrations and marketplace options
Ready to try it?
Get started with Pulseway
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Pulseway side-by-side with top Network Monitoring Software alternatives.
What is the pricing of Pulseway?
Pulseway Pricing Plans
Weighing your options?
Not sure if Pulseway fits your budget?
Pulseway reviews and ratings
Buyer sentiment
Overall positive sentiment praising ease of use, mobile management, and reliability, tempered by concerns about support and feature completeness.
What buyers like
- Ease of use
- Mobile accessibility
- Reliability and stability
Common complaints
- Customer support responsiveness
- Limited integrations
Are you using Pulseway?
What users are saying
AU
Anonymous User
01/05/24
"An Effective RMM tool makes your job easier in providing effective support"
What do you like best about Pulseway? Pulseway is one of the few applications which does have clean & easy interface with no nonsense features. It ...
Read more
VL
Vladimír L
11/14/23
"PC management with Pulseway"
What do you like best about Pulseway? I have been using Pulseway for more than 5 years. It has improved tremendously in that time. The smartphone app ...
Read more
AU
Anonymous User
10/17/23
"Monitoring Software / Ticketing Agent"
What do you like best about Pulseway? Reliability - I don't find it often that Pulseway is down and not working as intended. What do you dislike about ...
Read more
AU
Anonymous User
09/21/23
"Great Software that help me take care about my Comany and make my clients to be Happy and Satisfied."
What do you like best about Pulseway? Automations and ease of use. It just work and do not crush. It is easy in configuration and very stable. What do ...
Read more
MJ
Marty J
08/23/23
"I almost never give out a 10, but this time I almost did"
What do you like best about Pulseway? Product quality and customer service before the sale have been tied. What do you dislike about Pulseway?
SK
Simon K
03/22/23
"Just works as it's supposed to"
What do you like best about Pulseway? Ease of setup, good and active community, good and extensive features, and pleasing UI. The ability to remotely ...
Read more
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What are the features of Pulseway?
Bandwidth Monitoring provides insights into network traffic flow across your organization's infrastructure. This feature lets you analyze ba…
Baseline Manager is a feature in software development that tracks project progress against a defined plan. It helps teams monitor milestones…
Diagnostic Tools offer a suite of utilities to troubleshoot issues within your IT infrastructure. This feature lets users run tests on vario…
IP address monitoring is a crucial feature of many software programs and tools that aids in the efficient management and monitoring of netwo…
Internet Usage Monitoring provides visibility into how employees use internet resources during work hours. By analyzing web activity pattern…
Real time analytics is a software feature that enables immediate data analysis and visualization as data is being generated. It provides bus…
The process of pre-planning, scheduling, and distributing your resources to maximum efficiency is known as resource management. A resource i…
SLA Monitoring helps organizations track their compliance with Service Level Agreements (SLAs) by measuring service performance against pred…
Server Monitoring lets you watch your server performance in real-time. This feature tracks important statistics like CPU usage, memory consu…
Uptime Monitoring confirms that your critical systems are operational and accessible. This feature continuously checks the availability of y…
Web Traffic Reporting is a software feature that provides detailed insights into the traffic generated on a website. This feature is especia…
Pulseway security and data handling
Key compliance certifications and security features for IT and security teams evaluating Pulseway.
Certifications
Security features
Developer & data
Alternatives to Pulseway
Why buyers keep looking beyond Pulseway
Lacks deep customization for complex IT environments — teams needing tailored monitoring rules or conditional alerts often switch to Nagios or Zabbix
Pricing scales quickly with agent count — organizations under 50 employees frequently choose Connectwise Automate or N-able for lower per-device costs
Limited third-party integrations compared to competitors — lacks native connectors to ServiceNow, Jira, or Slack that other platforms offer out of the box
Reporting limited to basic dashboards — lacks predictive analytics or custom metric trending that Datadog or New Relic provide
Weak remote access features — teams needing full remote desktop control or file transfer typically layer in TeamViewer or AnyDesk instead
Pulseway Customers
Compusoft
PC AGE
Business Services Gibraltar
Millennium IT Services
Pulseway Support Options
Frequently Asked Questions About Pulseway
Common questions buyers ask before choosing Pulseway.
Pulseway is a Network Monitoring Software. Pulseway offers Web Traffic Reporting, Uptime Monitoring, SLA Monitoring, Server Monitoring, Real Time Analytics and many more functionalities.
Pulseway is a strong fit if: You are an MSP or IT team managing 50-500 employees seeking mobile remote control.; You want efficient automation to reduce downtime and streamline IT operations.. Consider alternatives if: Your organization requires extensive third-party app integrations beyond Pulseway’s limited options.; You lack IT expertise or want a plug-and-play solution due to medium setup complexity..
Buyers commonly note the following limitations of Pulseway: Customer support can be slow or unresponsive in resolving issues; Limited third-party app integrations and marketplace options; Occasional delays in delivering promised features like SNMP MIBs.
Some top alternatives to Pulseway includes SolarWinds RMM, Naverisk RMM & PSA, Ne.Mo. Network Monitoring, PRTG Network Monitor and ITarian RMM.
Pulseway offers Free Trial, Subscription pricing models
The starting price of Pulseway is $19/Month when Billed Yearly
Ready to try it?
Get started with Pulseway
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].