9.4
Spot Score
Outreach Review: Is It The Right Sales Engagement Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
ISO 27001Outreach offers custom pricing plan
Adobe
Signal
Microsoft
Zendesk
ClouderaTrusted by many companies including Adobe
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Outreach
Outreach is a sales engagement software widely used by sales development representatives and account executives in technology companies and B2B SaaS sales organizations. With a rating of 4.0/5 from 6,504 reviews, it is broadly validated by users, indicating consistent satisfaction across a large user base.
Users highlight the platform's ease of setup and intuitive workflow organization, which allows for smooth creation of customizable journeys for prospects and customers. The support team is also praised for being proactive and responsive, enhancing the overall user experience. However, newcomers might find the extensive features overwhelming without adequate support, which can be a hurdle for those unfamiliar with the platform.
Quick facts about Outreach
What is Outreach?
Outreach sales engagement software gives a sales force the right message, to the right person, in real time. Sales are made through people, the software helps drive engagement between people from all over the world to build strong relationships, speed up deals and increase revenue for the business. Pulling in files from automation tools like Salesforce and Eloqua, as well as external systems like Hubspot and Marketo, Outreach is also available as a stand-alone platform built with the latest Web technologies.
Pricing
Outreach offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRISO 27001SSO & MFA supported
Data residency:Global
Outreach Software Demo
Outreach was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Outreach
- Use cases
- Sales teams in technology companies, B2B SaaS sales organizations, Enterprise sales departments
- Team types
- Sales development representatives, Account executives
- Company size
- 51-500 employees, 500+ employees
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Outreach
Intuitive user interface with well-organized workflows
Customizable prospect and customer journey sequences
Responsive and proactive customer support
Is Outreach right for you?
Best for complex B2B sales teams needing customizable engagement workflows.
Choose Outreach if
- You manage a mid-size to large tech or SaaS sales team requiring deep CRM integration.
- Your sales process demands highly personalized, real-time engagement sequences.
- You need a flexible platform with intuitive UI and strong customer support.
Consider alternatives if
- Your company has a small or less mature sales team overwhelmed by complex tools.
- You require extensive third-party marketplace apps or connectors beyond core integrations.
What buyers should know before shortlisting Outreach
Outreach has garnered high praise from users for its intuitive interface and comprehensive features aimed at enhancing sales activities. Users appreciate the ease of setting up sequences and custom journeys, making prospect and customer interactions efficient and personalized.
The platform's user-friendliness and seamless workflow organization have been highlighted as key strengths, along with excellent customer support that swiftly addresses any issues. Additionally, the platform's scalability and integration capabilities with various tools like Salesforce and Google Workspace have been commended.
While some users mention minor dislikes, such as the need for further refinements in certain areas, the overall consensus remains overwhelmingly positive. Outreach stands out as a powerful sales engagement tool that not only simplifies lead management but also enhances productivity through automation and customization options, making it a top choice for organizations looking to optimize their outbound sales efforts.
Outreach pros and cons
- Outreach pros
Intuitive user interface with well-organized workflows
Customizable prospect and customer journey sequences
Responsive and proactive customer support
- Outreach cons
Steep learning curve due to feature richness for new users
Limited marketplace apps and connectors restricting advanced integrations
Ready to try it?
Get started with Outreach
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Outreach side-by-side with top Sales Engagement Software alternatives.
What is the pricing of Outreach?
Outreach uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Outreach reviews and ratings
Buyer sentiment
Users generally praise Outreach for its ease of use, customizable workflows, and strong customer support, though some find the feature set complex and the marketplace limited.
What buyers like
- Ease of use
- Customizable sales journeys
- Responsive customer support
Common complaints
- Feature complexity for new users
- Limited marketplace integrations
What users are saying
KM
Kate M
01/16/24
"Great sales activity tracker"
What do you like best about Outreach? So easy to set up and create sequences and create custom journeys for prospects and customers. Our account ...
Read more
KE
Kaley E
01/13/24
"Highly Recommend"
What do you like best about Outreach? What I love most about Outreach is that it is extemely easy to use, straight-forward, and they have a great ...
Read more
MB
Mayura B
12/27/23
"Truly one of the best CRM tool!"
What do you like best about Outreach? 1. It has a variety of essential features needed 2. It has amazing sequence-creating options
DS
Dylan S
12/19/23
"Very functional and intuitive"
What do you like best about Outreach? I like how user friendly it is. It seems to make sense in terms of workflow, how to organize your ...
Read more
HM
Hannah M
12/13/23
"Simple, Intuitive & Impactful"
What do you like best about Outreach? From its simple setup on the admin side, to the ease of use for reps, and control it gives to standarization ...
Read more
JO
Jeff O
12/07/23
"Outreach Integration Team is GREAT"
What do you like best about Outreach? Outreach is a GREAT tool to help sales teams ensure that each of their prospects is worked in a consistent way. ...
Read more
- See if Outreach fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Outreach?
CRM integration is a vital feature found in most modern software programs that helps businesses streamline their customer relationship manag…
Call List Management is an essential feature in software designed to streamline the process of managing calls. It enables users to create, o…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
Material management is the end-to-end acquiring, designing, processing, and distributing of content. It is a set of methods and technologies…
Email automation is a powerful feature that allows businesses and individuals to streamline and optimize their email communication processes…
Email/Call Sequencing is a software feature that allows users to automate and organize their email and call communication. With this feature…
Inbox integration is a software feature that allows for the seamless merging of different types of communication channels into one central l…
Lead scoring is a sales and marketing tool for determining the sales readiness of leads. You score leads based on their level of interest in…
Performance analytics in sales is a powerful tool that helps businesses gain insights and make data-driven decisions to drive their sales st…
Sales activity automation is a powerful tool designed to streamline and simplify the sales process for businesses. It automates various task…
Team Management is a crucial aspect of any organization, as it involves coordinating and organizing the efforts of a group of individuals to…
Workflow is a collection of tasks that work together to process a batch of data. A workflow encompasses everything from creating assets to i…
Outreach security and data handling
Key compliance certifications and security features for IT and security teams evaluating Outreach.
Certifications
Security features
Developer & data
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Outreach Customers
Adobe
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Microsoft
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okta
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Outreach Support Options
Frequently Asked Questions About Outreach
Common questions buyers ask before choosing Outreach.
Outreach is a Sales Engagement Software. Outreach offers Call Recording, Email/Call Sequencing, CRM Integration, Call List Management, Inbox Integration and many more functionalities.
Outreach is a strong fit if: You manage a mid-size to large tech or SaaS sales team requiring deep CRM integration.; Your sales process demands highly personalized, real-time engagement sequences.. Consider alternatives if: Your company has a small or less mature sales team overwhelmed by complex tools.; You require extensive third-party marketplace apps or connectors beyond core integrations..
Buyers commonly note the following limitations of Outreach: Steep learning curve due to feature richness for new users; Limited marketplace apps and connectors restricting advanced integrations; Occasional issues with software updates causing operational hang-ups.
Some top alternatives to Outreach includes AroundDeal, CrankWheel, ZoomInfo Engage, Salesforce and SalesHandy.
Outreach offers Quotation Based pricing model
The starting price is not disclosed by Outreach. You can visit Outreach pricing page to get the latest pricing.
Ready to try it?
Get started with Outreach
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
