In Touch EMR Review: Is It The Right EHR Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2
HIPAAIn Touch EMR offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is In Touch EMR?
Upgrade your physical therapy practice with In Touch EMR – the ultimate solution for integrated EMR and billing, including a HIPAA compliant patient portal for telehealth and e-visits. With electronic and paper claim options for CMS and commercial payers, even workers' compensation claims are covered. Say goodbye to juggling multiple platforms and hello to seamless scheduling, documentation, billing, and marketing in one powerful software. Plus, our innovative technology ensures compliant documentations for smooth billing and eliminates claim denials. Simplify your practice and reach new levels of success with In Touch EMR.
Pricing
In Touch EMR offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2HIPAAData residency:🇺🇸
In Touch EMR was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider In Touch EMR
- Use cases
- Physical Therapy, Mental/Behavioral Health, Home Health
- Team types
- Physicians, Physical Therapists
- Company size
- 2 – 100 Employees
Why teams choose In Touch EMR
Real-Time Eligibility & Automated Reminders: Instant insurance eligibility checks and proactive appointment reminders streamline intake and reduce no-shows
Customizable Templates & Streamlined Documentation: Offers specialty-specific templates and note flows that help clinicians tailor documentation to their workflow, saving time and enhancing accuracy
Integrated Billing with Strong Support Network: Seamless billing and claims processing, paired with responsive support during business hours, support faster revenue cycle management
Is In Touch EMR right for you?
What buyers should know before shortlisting In Touch EMR
In Touch EMR provides a comprehensive solution for physical therapy practices, integrating EMR and billing with telehealth capabilities. Its focus on compliance and scheduling enhances operational efficiency.
In Touch EMR pros and cons
- In Touch EMR pros
Real-Time Eligibility & Automated Reminders: Instant insurance eligibility checks and proactive appointment reminders streamline intake and reduce no-shows
Customizable Templates & Streamlined Documentation: Offers specialty-specific templates and note flows that help clinicians tailor documentation to their workflow, saving time and enhancing accuracy
Integrated Billing with Strong Support Network: Seamless billing and claims processing, paired with responsive support during business hours, support faster revenue cycle management
- In Touch EMR cons
Limited to physical therapy practices.
Staff training may be necessary.
Ready to try it?
Get started with In Touch EMR
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare In Touch EMR side-by-side with top EHR Software alternatives.
What is the pricing of In Touch EMR?
In Touch EMR uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
In Touch EMR reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 1 reviews, so it is worth reviewing the tradeoffs closely.
What buyers like
- Integrated EMR and billing
- HIPAA compliant
- Telehealth capabilities
Common complaints
- May require training for staff
- Limited to physical therapy
- Potential integration issues
Are you using In Touch EMR?
What users are saying
MC
Michael C
04/27/18
"Nobody is perfect. But we can always strive for excellence."
What do you like best about In Touch EMR? I love the ease of navigating schedules for specific Providers. Most commonly we run into scheduling errors ...
Read more
- See if In Touch EMR fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of In Touch EMR?
In Touch EMR's Appointment Management feature centralizes scheduling, check‑in, and patient flow tracking within a unified system. Its drag‑…
The Appointment Scheduling module offers intuitive flexibility to book, modify, or cancel patient visits. Users can manage multi-provider, m…
In Touch EMR integrates Billing and Invoicing directly into its platform, turning chart data into accurate, scrubbable claims. It auto-posts…
The Client Management component centralizes complete patient records—from demographics and medical history to treatment plans and insurance…
The actions required to register a customer's order into a company's order processing system are known as order entry. Internally, this info…
Reminders are a valuable feature found in many software programs that serve as helpful tools for users to stay organized and on top of impor…
Scheduling in In Touch EMR transcends basic booking—it synchronizes provider calendars, examination rooms, and billing setup. It integrates…
The Self Service Portal allows patients to schedule appointments, complete intake forms, view treatment notes, and receive telehealth links…
In Touch EMR security and data handling
Key compliance certifications and security features for IT and security teams evaluating In Touch EMR.
Certifications
Security features
Developer & data
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Why buyers keep looking beyond In Touch EMR
While support is praised for its responsiveness, some users wish for 24/7 availability to handle urgent issues promptly
Rapid feature releases are well-intentioned but can leave users playing catch-up and needing additional training
Practice-specific custom fields or objective categories may be difficult to modify without additional vendor assistance
Add-on fees and custom module costs can make budgeting harder for smaller practices
While integration features exist, specifics on supported tools and devices aren't clearly outlined in public materials
Offers good iPad functionality but lacks native Android or mobile web support for broader clinician access
In Touch EMR Support Options
Frequently Asked Questions About In Touch EMR
Common questions buyers ask before choosing In Touch EMR.
In Touch EMR is a EHR Software. In Touch EMR offers Appointment Management, Appointment Scheduling, Billing and Invoicing, Client Management (Customer), Order Entry and many more functionalities.
Buyers commonly note the following limitations of In Touch EMR: Limited to physical therapy practices.; Staff training may be necessary.; Integration with existing systems may pose challenges..
Some top alternatives to In Touch EMR includes RXNT Clinical EHR, NextGen Healthcare EHR, Athenahealth EHR, RAPID and WebPT.
In Touch EMR offers Quotation Based pricing model
The starting price is not disclosed by In Touch EMR. You can visit In Touch EMR pricing page to get the latest pricing.
Free buyer scorecard
Evaluate In Touch EMR with the EHR software buyer scorecard
A weighted EHR software scorecard to assess In Touch EMR objectively and compare it against the alternatives.
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Ready to try it?
Get started with In Touch EMR
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
