PrimeSuite Review: Is It The Right EHR Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2
HIPAAPrimeSuite offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is PrimeSuite?
Introducing PrimeSuite, the ultimate solution for in-workflow Prescription Drug Monitoring. Designed for healthcare practices, this cloud-based electronic health record and practice management system offers customizable features tailored to meet your unique documenting, billing, and reporting needs. With its user-friendly interface, complete front- and back-office tasks efficiently to ensure a streamlined practice. Experience the benefits of a superior billing system and seamless clearinghouse integration with PrimeSuite, making it the go-to choice for healthcare professionals. Upgrade your workflow and make your practice run smoothly with PrimeSuite.
Pricing
PrimeSuite offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2HIPAAData residency:🇺🇸
PrimeSuite was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider PrimeSuite
- Use cases
- Ambulatory Care, Primary Care, Specialty Clinics
- Team types
- Physicians, Medical Billers
- Company size
- 20 – 500 Employees
Why teams choose PrimeSuite
User-friendly interface that is easy to navigate and learn.
Helpful features for organizing appointments and customer information.
Customizable templates for easy adjustments.
Is PrimeSuite right for you?
What buyers should know before shortlisting PrimeSuite
PrimeSuite by Greenway Health has garnered positive feedback over the past 12 months, with users praising its user-friendly interface and easy navigation. The program's layout and design stand out as particularly commendable, making it simple for users to find what they need efficiently.
Users appreciate features like the face sheet for a comprehensive patient overview and the ability to customize templates easily. While some users have noted occasional glitches or minor challenges in finding specific information quickly, the overall consensus leans toward PrimeSuite's strengths.
Its seamless appointment organization, efficient patient information retrieval, and valuable task features have been highlighted as key benefits. Additionally, the platform's security measures have been lauded as reliable.
In summary, PrimeSuite excels in providing a user-friendly experience with valuable features, despite occasional minor issues. Healthcare professionals seem to find it a valuable tool for streamlining operations and enhancing patient care.
PrimeSuite pros and cons
- PrimeSuite pros
User-friendly interface that is easy to navigate and learn.
Helpful features for organizing appointments and customer information.
Customizable templates for easy adjustments.
- PrimeSuite cons
Glitches and occasional complexities in the program.
Limited customization options can be restrictive for some users.
Ready to try it?
Get started with PrimeSuite
Connect with the team for a personalised demo.
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See how it stacks up
Compare PrimeSuite side-by-side with top EHR Software alternatives.
What is the pricing of PrimeSuite?
PrimeSuite uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
PrimeSuite reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 30 reviews, so it is worth reviewing the tradeoffs closely.
What buyers like
- User-friendly interface that is easy to navigate and learn.
- Helpful features for organizing appointments and customer information.
- Customizable templates for easy adjustments.
Common complaints
- Glitches and occasional complexities in the program.
- Limited customization options can be restrictive for some users.
- Finding specific information may require additional time and effort.
What users are saying
AU
Anonymous User
08/04/20
"Not too bad"
What do you like best about PrimeSuite? the most helpful is it is user friendly. What do you dislike about PrimeSuite?
JJ
Jasmine J
10/10/19
"Greenway the best in doctors office "
What do you like best about PrimeSuite? I like greenway because it is user friendly. What do you dislike about PrimeSuite?
AU
Anonymous User
09/26/19
"Greenway- Primesutie"
What do you like best about PrimeSuite? Greenway is a very easy to use electronic health record system. What do you dislike about PrimeSuite?
AU
Anonymous User
03/12/19
"Great Program Except for Glitches"
What do you like best about PrimeSuite? The layout of the program is great. It’s easy to navigate and find exactly what you are looking for. What do ...
Read more
AU
Anonymous User
03/12/19
"Great Program Except for Glitches"
What do you like best about PrimeSuite? The layout of the program is great. It’s easy to navigate and find exactly what you are looking for. What do ...
Read more
AU
Anonymous User
12/22/18
"OK EMR"
What do you like best about PrimeSuite? I loved the use of the face sheet which had a nice overview of the patient's history, medications, lab results ...
Read more
- See if PrimeSuite fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of PrimeSuite?
The Appointment Scheduling feature in PrimeSuite lets medical practices arrange patient visits through a user-friendly interface. It support…
PrimeSuite's Billing and Invoicing functionality simplifies the financial workflow by automating charge capture, claims submission, and invo…
Client management, also referred to as customer management, is a key aspect of business operations that involves managing and organizing cli…
The Compliance Management feature in PrimeSuite helps healthcare practices meet regulatory standards, including HIPAA, by protecting sensiti…
The actions required to register a customer's order into a company's order processing system are known as order entry. Internally, this info…
Reminders are a valuable feature found in many software programs that serve as helpful tools for users to stay organized and on top of impor…
PrimeSuite security and data handling
Key compliance certifications and security features for IT and security teams evaluating PrimeSuite.
Certifications
Developer & data
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Why buyers keep looking beyond PrimeSuite
While PrimeSuite offers customizable features, some users report that tailoring workflows to very specific practice needs can be time-consuming or require technical support.
The system’s extensive functionality may present a steep learning curve for smaller practices or those less familiar with integrated EHR and practice management systems.
Some users experience occasional slow load times or latency, especially during peak hours, which can disrupt clinical workflow.
Certain practices needing extensive third-party app integrations for specialized tasks may find the available integration options somewhat limited.
Though powerful, the billing system can be complex to navigate for new users, potentially requiring additional training to maximize efficiency.
Some users have noted delays in customer support response times, which can impact resolution of urgent technical issues.
PrimeSuite Support Options
Frequently Asked Questions About PrimeSuite
Common questions buyers ask before choosing PrimeSuite.
PrimeSuite is a EHR Software. PrimeSuite offers Appointment Scheduling, Billing and Invoicing, Client Management (Customer), Compliance Management, Order Entry and many more functionalities.
Buyers commonly note the following limitations of PrimeSuite: Glitches and occasional complexities in the program.; Limited customization options can be restrictive for some users.; Finding specific information may require additional time and effort..
Some top alternatives to PrimeSuite includes RXNT Clinical EHR, NextGen Healthcare EHR, Athenahealth EHR, Dr in Cloud and NextGen Office.
PrimeSuite offers Quotation Based pricing model
The starting price is not disclosed by PrimeSuite. You can visit PrimeSuite pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].