Drchrono Review: Is It The Right EHR Software For Your Team?
Best for Mid-market · Enterprise
SOC 2
HIPAADrchrono offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Drchrono?
Drchrono enables doctors to focus more on their patient’s care than on administrative processes. It provides customization to fit the specific needs of each doctor, saving them time and boosting their business. Accessible anytime, this platform offers features such as free drawing, lab ordering, medical speech-to-text and e-prescribing to create charts quickly and accurately. The Revenue Cycle Management feature helps maintain income stability and patient records safely and securely. With an integrated EMR, billing
Pricing
Drchrono offers custom pricing plan
Best For
Designed for mid-market and enterprise teams
Security & Compliance
SOC 2HIPAAData residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Drchrono Software Demo
Drchrono was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Drchrono
- Use cases
- Ambulatory Care, Primary Care, Specialty Clinics
- Team types
- Physicians, Nurse Practitioners
- Company size
- 1 – 50 Employees
Why teams choose Drchrono
Easy access for providers to their clients, especially with the video chat feature.
Automates routine tasks, enhancing productivity.
Can be accessed anywhere as it is cloud-based.
Is Drchrono right for you?
What buyers should know before shortlisting Drchrono
After analyzing recent reviews, it's evident that DrChrono has faced challenges in maintaining user satisfaction, particularly with issues in customer service, system glitches, and outdated features. Users have expressed frustration over billing inaccuracies, poor communication, and software malfunctions that have led to financial losses and operational disruptions.
Despite these drawbacks, DrChrono's strengths lie in its historical reputation for offering a groundbreaking iOS mobile app for charting and prescription management, which streamlines workflows and saves time for healthcare professionals. The platform also offers extensive customization options to suit various practice needs.
However, the product's outdated interface, regular downtimes, and insufficient support have significantly impacted user experience, leading to dissatisfaction and financial burden for some customers. Consequently, potential users should carefully consider these factors before investing in DrChrono for their practice.
Drchrono pros and cons
- Drchrono pros
Easy access for providers to their clients, especially with the video chat feature.
Automates routine tasks, enhancing productivity.
Can be accessed anywhere as it is cloud-based.
- Drchrono cons
Poor customer service with delayed responses and lack of support.
Inconsistent software performance, with occasional downtime and system crashes.
Ready to try it?
Get started with Drchrono
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Drchrono side-by-side with top EHR Software alternatives.
What is the pricing of Drchrono?
Drchrono uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Drchrono Pricing Plans
Prometheus
Practice Management and Administration Patient Check-in and Kiosk + App Basic Patient Portal + App* Appointment Profiles Credit Card Processing and Storage Unlimited Email Reminders 100 Text Reminders per Month* 100 Phone Reminders per Month* 150 Incoming/Outgoing e-Faxes per Month* Scheduling Widget for Website Unlimited Staff Accounts Practice Group User Profiles & Permissions
Patient Check-in and Kiosk + App
Basic Patient Portal + App*
Appointment Profiles
Credit Card Processing and Storage
Show more +
Hippocrates
Practice Management and Administration Patient Check-in and Kiosk + App Advanced Patient Portal + App* Appointment Profiles Credit Card Processing and Storage Task Assignment and Management Patient Flags Unlimited Email Reminders 150 Text Reminders per Month* 150 Phone Reminders per Month* 400 Incoming/Outgoing e-Faxes per Month* Scheduling Widget for Website Unlimited Staff Accounts Practice Group User Profiles & Permissions
Patient Check-in and Kiosk + App
Advanced Patient Portal + App*
Appointment Profiles
Credit Card Processing and Storage
Show more +
Apollo Plus
Practice Management and Administration Patient Check-in and Kiosk + App Advanced Patient Portal + App Appointment Profiles Credit Card Processing and Storage Task Assignment and Management Patient Flags Unlimited Email Reminders 600 Text Reminders per Month* 600 Phone Reminders per Month* 2000 Incoming/Outgoing e-Faxes per Month* Scheduling Widget for Website Unlimited Staff Accounts Practice Group User Profiles & Permissions
Patient Check-in and Kiosk + App
Advanced Patient Portal + App
Appointment Profiles
Credit Card Processing and Storage
Show more +
Apollo
Practice Management and Administration Patient Check-in and Kiosk + App Advanced Patient Portal + App Appointment Profiles Credit Card Processing and Storage Task Assignment and Management Patient Flags Unlimited Email Reminders 300 Text Reminders per Month* 300 Phone Reminders per Month* 1000 Incoming/Outgoing e-Faxes per Month* Scheduling Widget for Website Unlimited Staff Accounts Practice Group User Profiles & Permissions
Patient Check-in and Kiosk + App
Advanced Patient Portal + App
Appointment Profiles
Credit Card Processing and Storage
Show more +
Drchrono reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 147 reviews, so it is worth reviewing the tradeoffs closely.
What buyers like
- Easy access for providers to their clients, especially with the video chat feature.
- Automates routine tasks, enhancing productivity.
- Can be accessed anywhere as it is cloud-based.
Common complaints
- Poor customer service with delayed responses and lack of support.
- Inconsistent software performance, with occasional downtime and system crashes.
- Cluttered user interface that may not be intuitive for all users.
Are you using Drchrono?
What users are saying
ES
Eddie Shasavari
09/27/24
We have been using Drchrono for almost…
We have been using Drchrono for almost 7 years and now are in the process of switching to AthenaHelath. Drchrono has gone down hill in the past few ...
Read more
MN
Michelle Newton
09/10/24
terrible service outsourced and just doesn't work
This company has followed suit with many companies in this nation. They convince you they will work and that you have support and then they pass the ...
Read more
AC
A. Chandler
08/23/24
DrChrono is by far the worst ehr system…
DrChrono is by far the worst ehr system on the planet. They continue to try and mess with their product and update things (always the wrong things), ...
Read more
JG
Jennifer Good
08/16/24
BEWARE
They have cost me tens of thousands of dollars from mismanagement of my account during the cyber attack. Horrible customer service. Horrible ...
Read more
KD
kansas D
08/16/24
Class action lawsuit?
This company has cost me thousands because of faulty billing, software, and a complete lack of customer service. I am out tens of thousands due to ...
Read more
C
Cris
08/16/24
Outdated.
Needs a complete overhaul. It’s been the same for a decade and is seriously outdated. It used to be cutting edge and I hoped they would try to stay ...
Read more
- See if Drchrono fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Drchrono?
DrChrono EHR offers complete Appointment Management, letting healthcare providers create, edit, and track appointments in real time. Integra…
The Appointment Scheduling feature in DrChrono is designed to simplify and automate the scheduling process. Doctors can access availability,…
DrChrono integrates billing directly into the clinical workflow, letting you automatically generate invoices based on charting and services…
Client management, also referred to as customer management, is a key aspect of business operations that involves managing and organizing cli…
DrChrono supports Compliance Management by aligning documentation and security processes with HIPAA, MACRA, and MIPS standards. Built-in ale…
The actions required to register a customer's order into a company's order processing system are known as order entry. Internally, this info…
DrChrono provides a secure Self Service Portal where patients can update their health information, view results, communicate with providers,…
Drchrono security and data handling
Key compliance certifications and security features for IT and security teams evaluating Drchrono.
Certifications
Developer & data
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Why buyers keep looking beyond Drchrono
Users needing cross-platform access note the absence of a native Android app.
Complaints include slow ticket responses, absence of phone support, and inconsistent issue resolution.
Reports of freezing, sluggish loading, and periodic outages impact productivity.
While customizable, template creation is clunky and UI inconsistencies exist across modules.
Drchrono Support Options
Frequently Asked Questions About Drchrono
Common questions buyers ask before choosing Drchrono.
Drchrono is a EHR Software. Drchrono offers Appointment Management, Appointment Scheduling, Billing and Invoicing, Client Management (Customer), Compliance Management and many more functionalities.
Buyers commonly note the following limitations of Drchrono: Poor customer service with delayed responses and lack of support.; Inconsistent software performance, with occasional downtime and system crashes.; Cluttered user interface that may not be intuitive for all users..
Some top alternatives to Drchrono includes RXNT Clinical EHR, NextGen Healthcare EHR, Athenahealth EHR, Practice Fusion and NextGen Office.
Drchrono offers Quotation Based pricing model
The starting price is not disclosed by Drchrono. You can visit Drchrono pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].