GoTo Resolve vs FixMe.IT Comparison
GoTo Resolve
Starting at $39 /Month
- Free Trial
- Large Enterprises
- Medium Business
Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide efficient support to their clients any…
FixMe.IT
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
FixMe.it is a remote access software application that allows you to remotely administer your computer from another location.It Allows you to virtually connect to the remote computer or server and provide remote assistanc…
FixMe.IT leads on user satisfaction with a 4.7-star rating across 526 reviews.
GoTo Resolve vs FixMe.IT — at a glance
| Feature | GoTo Resolve | FixMe.IT |
|---|---|---|
| Rating | 4.4 / 5 | 4.7 / 5 |
| Reviews | 329 | 526 |
| Starting price | $39 /Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Remote Access Software | Remote Access Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | GDPR |
| Data residency | US | Global |
Key differences between GoTo Resolve and FixMe.IT
- Pricing: GoTo Resolve starts at $39 /Month. FixMe.IT pricing is not publicly listed.
- User satisfaction: FixMe.IT scores higher with a 4.7-star average.
- Deployment: GoTo Resolve supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; FixMe.IT supports SaaS/Web/Cloud.
GoTo Resolve vs FixMe.IT — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Remote Access Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for IT teams needing fast, AI-powered remote support and issue resolution.
- You want a simple, streamlined remote support tool with quick installation.
- Your IT staff needs AI-driven diagnostics to speed up troubleshooting.
- Your organization has 50 to 5,000 employees and requires integrated IT support features.
- You are a very small business with a limited IT budget.
- You require extensive, reliable customer support availability without sales engagement.
Best for medium-sized IT teams needing simple, reliable remote support.
- You need easy, low-complexity setup with an intuitive interface.
- Your priority is cost-effective, efficient remote technical assistance.
- You require secure, seamless unattended access with multi-monitor support.
- Your organization demands extensive advanced feature customization.
- You rely heavily on a broad marketplace of third-party integrations.
GoTo Resolve: Best for IT teams needing fast, AI-powered remote support and issue resolution. FixMe.IT: Best for medium-sized IT teams needing simple, reliable remote support.
Description | Introducing GoTo Resolve, the ultimate remote support management tool by GoToAssist. With its tagline of "Gain customers' loyalty through timely support," businesses can now provide ... Read More about GoTo Resolve | FixMe.it is a remote access software application that allows you to remotely administer your computer from another location.It Allows you to virtually connect to the remote computer or ... Read More about FixMe.IT |
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Entry Level Pricing |
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Free Trial Availability | ||
Spotsaas ScoreWhat's this? ↗ | 9.3/10 | 8.6/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 500 employees501 to 5,000 employees | 50-500 employeesMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Streamlined IT Support: GoTo Resolve empowers teams to manage and resolve issues swiftly, reducing downtime and enhancing productivity. Imagine a world where your IT support is just a click away, making problem-solving seamless.
- Remote Access Capabilities: With robust remote access tools, you can effortlessly assist employees no matter where they are working from. This means your team can stay connected and supported, ensuring business continuity even during unpredictable times.
- User-Friendly Interface: Designed with both tech-savvy users and novices in mind, GoTo Resolve simplifies the troubleshooting process. Administrators will appreciate how easy it is to train staff on this platform, leading to quicker adoption and less frustration.
- Seamless Remote Support: With FixMe.IT, your team can effortlessly connect to remote devices, allowing for real-time troubleshooting without the need for physical presence. This saves valuable time and enhances productivity.
- User-Friendly Interface: Managers and technicians alike will appreciate the intuitive interface that simplifies the support process. Even those less tech-savvy can navigate it with ease, reducing training time and increasing efficiency.
- Robust Security Features: FixMe.IT prioritizes your data safety with advanced security protocols, ensuring that all remote sessions are encrypted and secure. You can have peace of mind knowing your sensitive information is protected during every interaction.
Best fit
- 50 to 5,000 employees
- IT Services, Healthcare, Education, Financial Services, and Remote Work Solutions
- IT Support Specialists, Help Desk Technicians, System Administrators, and Customer Support Managers
- 50 to 500 employees
- IT Services, Telecommunications, E-commerce, Healthcare, and Education
- IT Support Technicians, Help Desk Managers, System Administrators, and Technical Support Representatives
Reasons buyers look elsewhere
- Users may seek alternatives to GoTo Resolve for cost efficiency, especially if their organization requires a more budget-friendly solution without compromising on essential remote support features and functionality.
- Organizations with specific compliance or security needs might look for alternatives that offer enhanced data protection measures or integration with existing security protocols that GoTo Resolve does not fully address.
- Teams seeking a more user-friendly interface or greater customization options could explore alternatives that provide tailored experiences and easier navigation, enhancing overall productivity and user satisfaction.
- Users may seek alternatives to FixMe.IT due to concerns about pricing, especially if they find that competing remote support tools offer similar features at a lower cost, making budget management a priority.
- Some users might require more advanced features or integrations that FixMe.IT does not provide, prompting them to explore other solutions that better align with their specific operational needs.
- If users experience technical issues or limitations with FixMe.IT, such as connectivity problems or insufficient customer support, they may look for alternatives that promise more reliable performance and responsive assistance.
Software Demo
Demo |
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How do GoTo Resolve and FixMe.IT Compare on Features?
Total Features | 7 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare GoTo Resolve and FixMe.IT on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✓ Yes | — |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global |
GoTo Resolve User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, quick setup, and effective remote support, tempered by concerns over occasional technical issues and support limitations. What buyers like
Common complaints
| Buyer sentiment Users generally praise FixMe.IT for its ease of use, reliability, and cost-effectiveness, while noting some limitations in advanced features and occasional connectivity issues. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  4 Videos |  1 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, GoTo Resolve or FixMe.IT?
- FixMe.IT edges out the other on user ratings (4.7 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do GoTo Resolve and FixMe.IT offer a free trial?
- Yes, both GoTo Resolve and FixMe.IT offer a free trial.
- What is the starting price of GoTo Resolve vs FixMe.IT?
- GoTo Resolve starts at $39 /Month. FixMe.IT starts at Contact for pricing.
- What are the top alternatives to GoTo Resolve?
- Top alternatives to GoTo Resolve include Zoho Assist, ScreenMeet, GoToMyPC, TeamViewer, AnyDesk.
- What are the top alternatives to FixMe.IT?
- Top alternatives to FixMe.IT include ScreenMeet, ISL Online, RemotePC, ShowMyPC, TeamViewer.