7.5
SpotScore
Dexem Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Dexem offers custom pricing plan
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What is Dexem?
Dexem is a powerful Call Tracking solution that turns your phone calls into valuable marketing data. With this innovative tool, you can analyze your visitors' journey prior to their call, as well as the AdWords keywords they searched for. This data can then be seamlessly integrated with other tools to provide a comprehensive 360° view of your marketing strategy. Say goodbye to missed opportunities and hello to a more efficient and effective way of measuring phone call conversions from your campaigns. Trust Dexem to elevate your marketing game to the next level.
Pricing
Dexem offers custom pricing plan
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Dexem Screenshots
Dexem was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Dexem
- Team types
- Large Enterprises, Medium Business
Why teams choose Dexem
Comprehensive analytics for call tracking
Integrates marketing data seamlessly
Provides a holistic view of marketing efforts
Is Dexem right for you?
What buyers should know before choosing Dexem
Dexem's call tracking platform requires time to configure properly—the dashboard has multiple data sources and filtering options that take 2–3 weeks to set up correctly for most teams. Before shortlisting, verify that your marketing team can dedicate someone to initial setup and that your phone system integrates with Dexem's supported carriers (check the full list during a demo, as some regional providers aren't covered).
The platform excels at connecting call data to campaign performance, but you'll need to map your call flows manually rather than auto-detect them. Pricing scales with call volume, not seats, so request a quote based on your actual monthly call count—this is where budget surprises happen.
During your demo, ask specifically about reporting latency (calls typically appear in dashboards 15–30 minutes after completion, not in real-time) and whether your CRM has a pre-built connector or requires custom API work. If you're using a smaller CRM or custom system, factor in integration costs before committing.
Dexem pros and cons
- Dexem pros
Comprehensive analytics for call tracking
Integrates marketing data seamlessly
Provides a holistic view of marketing efforts
- Dexem cons
Setup can be complex and time-consuming
Higher cost may deter small businesses
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What is the pricing of Dexem?
Dexem uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Dexem Pricing Plans
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Dexem reviews and ratings
What buyers like
- Call tracking analytics
- Marketing data integration
- Visitor journey analysis
Common complaints
- Complex setup process
- Limited user interface
- Can be expensive
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What are the features of Dexem?
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
Dexem security and data handling
Key compliance certifications and security features for IT and security teams evaluating Dexem.
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Alternatives to Dexem
Dexem Customers
Peterson
Domusvi
Yumens
Clioea
Dexem Support Options
Frequently Asked Questions About Dexem
Common questions buyers ask before choosing Dexem.
Dexem is a Call Center Software. Dexem offers Queue Management (Calls), IVR Support, Auto Call Recording and many more functionalities.
Buyers commonly note the following limitations of Dexem: Setup can be complex and time-consuming; Higher cost may deter small businesses; Requires technical expertise for full utilization.
Some top alternatives to Dexem includes Nextiva, Knowlarity, Freshcaller, Calabrio One and Velocify Dial-IQ.
Dexem offers Quotation Based pricing model
The starting price is not disclosed by Dexem. You can visit Dexem pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].