7.6
Spot Score
Daktela Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Daktela offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Daktela?
Daktela offers a comprehensive all-in-one app to simplify customer communications. This cloud telephony solution connects voice, email, chat, and social media channels, allowing teams of any size to stay connected and engaged with customers. Their custom-made packages are designed to meet unique requirements and ensure long-term growth for businesses. The price is affordable, and the technical expertise and reliable service equals customer satisfaction. With Daktela, managing communication is an easy and effective process.
Pricing
Daktela offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
Daktela Software Demo
Daktela was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Daktela
- Team types
- Large Enterprises, Medium Business
Why teams choose Daktela
Comprehensive channel integration
Affordable pricing model
Customizable to fit unique needs
Is Daktela right for you?
What buyers should know before shortlisting Daktela
Daktela provides a versatile all-in-one communication solution that connects various channels effectively. Its affordability and customization options make it a great choice for businesses of all sizes looking to enhance customer engagement.
Daktela pros and cons
- Daktela pros
Comprehensive channel integration
Affordable pricing model
Customizable to fit unique needs
- Daktela cons
May require technical expertise for setup
Limited advanced features for larger teams
Ready to try it?
Get started with Daktela
Connect with the team for a personalised demo.
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What is the pricing of Daktela?
Daktela uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Daktela Pricing Plans
DAKTELA CLOUD PHONE
£7.50 per user per month
Simple set-up
Guaranteed voice quality
24/7 UK Support Team
No maintenance fees
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DAKTELA LITE
£12.50 per user per month
Everything in Daktela Cloud Phone, plus:
Intelligent call routing
IVR Call Menus
Skill-Based Routing
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DAKTELA CONTACT CENTRE
£25 per user per month
All communications on one platform:
Full Customer History
Customised Reporting
Bespoke Wallboards
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BESPOKE
AI Chat Bots
AI Voice Bots
Automatic CSAT Surveys
Custom Integrations e.g. Microsoft Teams
Workforce Management
Daktela reviews and ratings
What buyers like
- All-in-one communication app
- Affordable pricing
- Customizable packages
Common complaints
- May lack advanced features
- Customization can be complex
- Not ideal for very large enterprises
What are the features of Daktela?
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound cal…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
An outbound call center is a call center that makes outbound calls to customers. Sales teams typically utilize outbound centers to make cold…
A predictive dialer is an outbound dialing system that selects numbers from a list and dials them automatically. A predictive dialer dials n…
Daktela security and data handling
Key compliance certifications and security features for IT and security teams evaluating Daktela.
Certifications
Developer & data
Alternatives to Daktela
Daktela Support Options
Frequently Asked Questions About Daktela
Common questions buyers ask before choosing Daktela.
Daktela is a Call Center Software. Daktela offers Outbound Call Center, Inbound Call Center, Live Chat, Predictive Dialer, IVR Support and many more functionalities.
Buyers commonly note the following limitations of Daktela: May require technical expertise for setup; Limited advanced features for larger teams; Potential learning curve for users.
Some top alternatives to Daktela includes Nextiva, TalkDesk, XCALLY, uContact and Whelp.
Daktela offers Subscription, Quotation Based pricing models
The starting price is not disclosed by Daktela. You can visit Daktela pricing page to get the latest pricing.
Ready to try it?
Get started with Daktela
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].