Top 10 Customerville Alternatives 2026
Elevate your customer experience with Customerville.
Trusted by 2M+ software buyers annually.
Main Features
- Customizable Branding
- Feedback Collection
- Feedback Management
- Question Branching
Pricing
Customerville offers custom pricing plan
Customerville is a Experience Management Software platform. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Experience Management Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Customerville vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Customerville Current | Experience Management Software | Custom pricing | No reviews | ✗ No |
 AnyRoad | Experience Management Software | Custom pricing | 3.8 ★ | ✗ No |
 SMG - Service Management Group | Experience Management Software | Custom pricing | 4.8 ★ | ✗ No |
 Medallia Experience Cloud | Experience Management Software | Custom pricing | 4.5 ★ | ✗ No |
 zenloop | Experience Management Software | Custom pricing | 4.8 ★ | ✗ No |
 CustomerGauge | Experience Management Software | Custom pricing | 4.8 ★ | ✗ No |
Showing 1-10 out of 10
List of the Top Customerville alternatives as of October 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
AnyRoad — 3.8★
Empower your team with data-driven experiences.
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What is AnyRoad?
Revolutionize every interaction with AnyRoad, where each moment becomes significant. AnyRoad paves the way to crafting live, virtual, and hybrid experiences that forge enduring connections with your audience. Accustomed to seamlessly operating at scale, this innovative solution unifies ...
Read moreCommon Features
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Feedback Collection
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Survey Management
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Reporting
Unique Features
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Analytics
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Customer Engagement
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Event Management
Pricing
AnyRoad offers custom pricing plan
SMG - Service Management Group — 4.8★
Enhance customer interactions and drive business success.
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What is SMG - Service Management Group?
SMG (Service Management Group) is a digital experience management platform that helps brands decode customer intent through interactive and observational research methods. It supports proactive and reactive engagement strategies, collects real-time feedback at key customer journey moments, and ...
Read moreCommon Features
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Feedback Collection
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Feedback Management
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Survey Management
Unique Features
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Analytics
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Dashboard
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Sentiment Analysis
+ 2 more
Pricing
SMG - Service Management Group offers custom pricing plan
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Medallia Experience Cloud — 4.52★
Transforming customer experience through advanced AI technology.
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What is Medallia Experience Cloud?
Medallia Experience Cloud is a SaaS customer experience management platform used by companies like Benefit Cosmetics, Sephora, and Hilton to collect and act on customer feedback. It applies machine learning to direct and indirect feedback signals to detect behavioral patterns, predict churn, ...
Read moreWhat reviewers like about Medallia Experience Cloud
- Valuable insights provided by Medallia help diagnose site wins and areas for improvement, thus enhancing performance.
- Extensive customization options allow tailoring of surveys, reports, and dashboards to meet specific business needs.
- Easy navigation and clear dashboard make Medallia user-friendly and helpful in addressing customer complaints.
Where Medallia Experience Cloud falls short
- Learning curve associated with using Medallia, although it becomes easier with more usage.
- Dependency on third-party assistance for configuration can be challenging and time-consuming.
- Limited support for text analytics, making it difficult to process large volumes of comments efficiently.
Common Features
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Feedback Management
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Feedback Collection
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Survey Management
Unique Features
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Dashboard
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Machine Learning
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Churn Management
+ 2 more
Pricing
Medallia Experience Cloud offers custom pricing plan
zenloop — 4.81★
Unify customer feedback, automate retention.
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What is zenloop?
Zenloop is a unified experience monitoring platform featuring Net Promoter Score (NPS). Automate customer retention with this handy SaaS solution. Harness AI-driven analysis to swiftly glean customer feedback from every step in the journey. Get tailored plans to keep contented users and ...
Read moreWhat reviewers like about zenloop
- Automated customer retention
- AI-driven feedback analysis
- NPS monitoring
Where zenloop falls short
- May require integration with existing systems
- Limited to NPS-focused metrics
- Not suitable for small businesses
Common Features
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Feedback Collection
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Survey Management
Unique Features
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360 Degree Feedback
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Analytics
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Monitoring
Pricing
zenloop offers custom pricing plan
CustomerGauge — 4.76★
Maximize B2B customer experience for increased revenue.
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What is CustomerGauge?
CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® technology and comprehensive reporting capabilities enable automatic survey delivery, prompt insights, targeted ...
Read moreWhat reviewers like about CustomerGauge
- Optimizes B2B customer experience
- Automated survey delivery
- Comprehensive reporting
Where CustomerGauge falls short
- Complex setup
- Can be pricey
- Limited customization
Common Features
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Feedback Management
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Survey Management
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Feedback Collection
Unique Features
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Revenue Management
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Customer Engagement
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Churn Management
+ 5 more
Pricing
CustomerGauge offers custom pricing plan
AskNicely — 4.71★
Drive customer loyalty with real-time feedback.
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What is AskNicely?
AskNicely is a customer feedback and NPS platform for customer experience managers and service businesses that need to collect and act on feedback immediately after customer interactions. It automates survey delivery triggered by service events and routes responses to frontline teams so issues ...
Read moreWhat reviewers like about AskNicely
- Simplifies feedback collection and management, providing real-time insights for quick actions.
- Easy integration with various platforms like CRM, JobAdder, Salesforce, and Slack, enhancing usability and functionality.
- Excellent customer service and support, offering guidance, onboarding assistance, and responsiveness.
Where AskNicely falls short
- Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility.
- Some users may find the initial setup complex, especially when integrating with current CRMs or other systems.
Common Features
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Question Branching
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Feedback Collection
Unique Features
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Surveys & Feedback
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Data Analysis Tools
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Third-party Integration
+ 2 more
Pricing
AskNicely offers custom pricing plan
Qualtrics Customer Experience — 4.36★
Maximize customer satisfaction with Qualtrics Customer Experience.
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What is Qualtrics Customer Experience?
Qualtrics Customer Experience is the ultimate platform for managing customer experience. It assists the world's leading B2B organizations by providing a scalable and sustainable solution. With CustomerXM, you can drive action throughout the organization. This platform allows you to gather ...
Read moreWhat reviewers like about Qualtrics Customer Experience
- Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
- Dynamic and versatile survey styles with easy changes and important details recording.
- Predictive intelligence engine for optimizing customer engagement.
Where Qualtrics Customer Experience falls short
- Customizations and advanced features may be complex for new users without proper support.
- Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.
Common Features
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Feedback Management
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Survey Management
Unique Features
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Sentiment Analysis
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Predictive Analysis
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Dashboard
+ 3 more
Pricing
Qualtrics Customer Experience offers custom pricing plan
RateMyService — from $9
Improve satisfaction, one survey at a time.
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What is RateMyService?
Introducing RateMyService – the perfect solution for measuring customer satisfaction. Our user-friendly platform allows you to easily embed surveys into emails with just one click. It's as simple as copy and paste! And with our speedy setup process, you can gather feedback from customers in no ...
Read moreCommon Features
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Feedback Collection
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Survey Management
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Customizable Branding
+ 1 more
Unique Features
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Surveys & Feedback
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Email Distribution
Pricing
Free Trial available, Try Now
Starts from $9/Month
Workvivo — 4.89★
Connecting teams, strengthening relationships.
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What is Workvivo?
Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively engage and reach out to team members. This revolutionary communication platform aids in the construction of ...
Read moreWhat reviewers like about Workvivo
- Enhances employee engagement
- User-friendly interface
- Strengthens team connections
Where Workvivo falls short
- Limited integration options
- May lack advanced analytics
- Not suitable for large enterprises
Common Features
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Customizable Branding
Unique Features
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Calendar Management
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Employee Database
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Access Control
+ 6 more
Pricing
Workvivo offers custom pricing plan
Postal.io — from $19 · 4.65★
Enhance your customer journey with Postal.
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What is Postal.io?
Postal is an experience marketing platform committed to providing its customers with cutting edge solutions that heighten the customer journey, introduce leads, and build loyalty. With the most extensive direct mail selections around, plus e-gift cards, personalized gifts, custom swag, and ...
Read moreWhat reviewers like about Postal.io
- Reviewers praise the easy-to-use platform and smooth UX for sending gifts and direct mail.
- Customer support and onboarding are repeatedly described as fast, helpful, and fantastic.
- The wide, varied selection of gifts, swag, and global gift cards stands out.
Common Features
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Reporting
Unique Features
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Conversion Tracking
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Customer Engagement
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Email Drip Campaigns
+ 8 more
Pricing
Starts from $19/User/Month
Customerville vs its closest competitors
There are 10 direct Customerville competitors in Experience Management Software. The ones that come up most often are AnyRoad, SMG - Service Management Group and Medallia Experience Cloud. Each is compared against Customerville on rating, pricing and feature coverage below.
Sites and apps like Customerville
Searches for "sites like Customerville" and "apps like Customerville" land on the same set of options as "Customerville alternatives" — the 10 options below cover both, whether you want a like-for-like replacement or something lighter.
What makes each one stand out
Valuable insights provided by Medallia help diagnose site wins and areas for improvement, thus enhancing performance.
Watch for: Learning curve associated with using Medallia, although it becomes easier with more usage.
Automated customer retention
Watch for: May require integration with existing systems
Simplifies feedback collection and management, providing real-time insights for quick actions.
Watch for: Limited customization options for individual survey parameters and restrictions on resending surveys, hindering full flexibility.
Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.
Watch for: Customizations and advanced features may be complex for new users without proper support.
Enhances employee engagement
Watch for: Limited integration options
Reviewers praise the easy-to-use platform and smooth UX for sending gifts and direct mail.
What to check before picking a Customerville alternative
By the numbers, these 10 experience management software alternatives shake out as follows: 1 offers a free tier; and Workvivo is the highest rated at 4.89★ across 1470 reviews.
Our ranking logic.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
