ClickHelp Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $150 / Month when Billed Yearly
CloudEndure
IBM Cloud Video
Aditro
Constituo
RelyenceTrusted by many companies including CloudEndure
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is ClickHelp?
ClickHelp allows businesses and teams to author and collaborate on technical documents, creating an efficient and organized process. With its user-friendly interface and powerful features, businesses can save time and create better quality help resources such as FAQs, manuals, knowledge bases, and guides. Plus, existing content can be quickly migrated from other tools and documents are hosted securely with encryption and worldwide hosting facilities. Translation is easy with the translation module, including automatic synchronization of changes and progress reports. Monitor team performance and
Pricing
Starts from $150 / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
ClickHelp Software Demo
ClickHelp was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ClickHelp
- Use cases
- Technical documentation teams, Customer support departments, Product management teams
- Team types
- Technical writers, Documentation managers
- Company size
- Small Business, Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose ClickHelp
User-friendly interface that simplifies technical document authoring
Efficient collaboration features for team-based content creation
Secure hosting with encryption and global availability
Is ClickHelp right for you?
Best for collaborative technical documentation with secure, easy content management.
Choose ClickHelp if
- You need a user-friendly tool for technical writers and documentation teams.
- You want efficient collaboration features for creating FAQs, manuals, and knowledge bases.
- You require secure, globally hosted documentation with quick migration from other tools.
Consider alternatives if
- Your team needs highly customized or complex workflow automation capabilities.
- You require extensive offline editing or advanced integration features.
What buyers should know before shortlisting ClickHelp
ClickHelp is an intuitive help desk software that streamlines the creation and management of technical documents. Its collaborative features and secure hosting make it a strong choice for teams.
ClickHelp pros and cons
- ClickHelp pros
User-friendly interface that simplifies technical document authoring
Efficient collaboration features for team-based content creation
Secure hosting with encryption and global availability
- ClickHelp cons
Limited information on pricing transparency
Potential gaps in advanced customization or automation features
Ready to try it?
Get started with ClickHelp
Start your free trial — no credit card required.
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See how it stacks up
Compare ClickHelp side-by-side with top Help Desk Software alternatives.
What is the pricing of ClickHelp?
ClickHelp Pricing Plans
Starter
Unlimited projects
500 topics (pages, articles)
2 users for free
5GB file storage
Workflow & Review
Show more +
Growth
Unlimited projects
Unlimited topics (pages, articles)
5 users for free
15GB file storage
Workflow & Review
Show more +
Professional
Unlimited projects
Unlimited topics (pages, articles)
10 users for free
30GB file storage
Workflow & Review
Show more +
ClickHelp reviews and ratings
Buyer sentiment
Buyers generally appreciate ClickHelp for its ease of use and collaboration features but note some limitations in pricing clarity and advanced functionality.
What buyers like
- Ease of use
- Collaboration capabilities
- Secure and reliable hosting
Common complaints
- Pricing transparency
- Limited advanced customization
What users are saying
KZ
Karen Z
12/28/23
"Powerful, easy, and great ROI"
What do you like best about ClickHelp? It is user-friendly but can do anything you need. It has so many features to make topics visually appealing and ...
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AU
Anonymous User
07/06/23
"Excellent Documentation Platform for Effective Collaboration"
What do you like best about ClickHelp? User-Friendly Interface,Collaboration Features,Version Control and Revision History,Customization ...
Read more
BB
Barb B
02/20/23
"The Best Documentation Tool"
What do you like best about ClickHelp? Since we started with ClickHelp in October 2022, I have been impressed with ClickHelp. Their training was ...
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PR
Pomi R
01/20/23
"Useful tool to organize your documentation"
What do you like best about ClickHelp? ClickHelp is the best tool to create user friendly documentation since we can add navigation elements like ...
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MT
Mayank T
01/12/23
"ClickHelp is a good solution"
What do you like best about ClickHelp? ClickHelp is a good solution that helps with many of our projects like writing user manuals, bug tracking, ...
Read more
TZ
Touseef Z
01/12/23
"Feature Rich Solution"
What do you like best about ClickHelp? I like that ClickHelp provides users with the features with more possibilities than other solutions. For ...
Read more
What are the features of ClickHelp?
Collaboration has received a lot of attention in the marketing world recently. It's taking off in a big way but still has many questions sur…
Material management is the end-to-end acquiring, designing, processing, and distributing of content. It is a set of methods and technologies…
Custom workflows are a feature often found in various software applications, allowing users to automate and customize their work processes t…
In contrast to examining an abstract or a set of keywords connected with the material, a full-text search compares every word in the documen…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
ClickHelp security and data handling
Key compliance certifications and security features for IT and security teams evaluating ClickHelp.
Certifications
Security features
Alternatives to ClickHelp
Recommended
Efficient support for all your ...
9.7
Very Good
ClickHelp Customers
CloudEndure
IBM Cloud Video
Aditro
Constituo
Relyence
BMT Smart
Skyword
Blexr
Inovx
ClickHelp Support Options
Frequently Asked Questions About ClickHelp
Common questions buyers ask before choosing ClickHelp.
ClickHelp is a Help Desk Software. ClickHelp offers Collaboration, Full Text Search, Reporting, Knowledge Base, Custom Workflows and many more functionalities.
ClickHelp is a strong fit if: You need a user-friendly tool for technical writers and documentation teams.; You want efficient collaboration features for creating FAQs, manuals, and knowledge bases.. Consider alternatives if: Your team needs highly customized or complex workflow automation capabilities.; You require extensive offline editing or advanced integration features..
Buyers commonly note the following limitations of ClickHelp: Limited information on pricing transparency; Potential gaps in advanced customization or automation features; Translation module details are incomplete or limited.
Some top alternatives to ClickHelp includes Zoho Desk, GitBook, SmartSupport, HelpHub and PointHelp.
ClickHelp offers Free Trial, Subscription pricing models
The starting price of ClickHelp is $150/Month when Billed Yearly
Ready to try it?
Get started with ClickHelp
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].