Avaya Aura vs JustCall Comparison
Avaya Aura
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the customer experience. Avaya Aura…
JustCall
Starting at $20 /User/Month
- Large Enterprises
- Medium Business
The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, workforce management and analytics. Its…
JustCall leads on user satisfaction with a 4.5-star rating across 342 reviews.
Avaya Aura vs JustCall — at a glance
| Feature | Avaya Aura | JustCall |
|---|---|---|
| Rating | 4.1 / 5 | 4.5 / 5 |
| Reviews | 162 | 342 |
| Starting price | Contact for pricing | $20 /User/Month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Contact Center Operations Software | Contact Center Operations Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | — | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | — | SOC 2, HIPAA, GDPR |
| Data residency | — | Global |
Key differences between Avaya Aura and JustCall
- Pricing: JustCall starts at $20 /User/Month. Avaya Aura pricing is not publicly listed.
- User satisfaction: JustCall scores higher with a 4.5-star average.
- Deployment: Avaya Aura supports SaaS/Web/Cloud; JustCall supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Avaya Aura vs JustCall — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Contact Center Operations Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for mid-to-large contact centers needing unified operations and real-time analytics.
- You manage a contact center with 50+ employees requiring integrated workforce management and reporting.
- You need quick setup with easy access to real-time agent performance and trend insights.
- You want a single platform combining systems integration, analytics, and contact center operations.
- You are a freelancer or solo operator without a dedicated support team.
- Your team is very small or requires a simple, low-complexity solution.
Avaya Aura typically suits Large Enterprises and Medium Business. JustCall tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Avaya Aura is a contact center operation software designed to help business to streamline the call center operations, improve agent efficiency and performance, and continuously enhance the ... Read More about Avaya Aura | The JustCall family of contact center software solutions provides everything needed to gain more insight into all aspects of the business, including systems integration, reporting, ... Read More about JustCall |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Avaya Aura and JustCall on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✓ Yes |
GDPR | — | ✓ Yes |
ISO 27001 | — | ✗ No |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | — | 🌐 Global |
Avaya Aura User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 79 reviews, with strong overall satisfaction. | Buyer sentiment Buyers generally appreciate the platform’s comprehensive features and ease of use but note concerns around pricing transparency and suitability for smaller teams. What buyers like
Common complaints
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Pros and Cons | No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots | No screenshots available. |  4 Screenshots |
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Videos |  2 Videos |  3 Videos |
Top Alternatives to Avaya Aura and JustCall in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Avaya Aura or JustCall?
- JustCall edges out the other on user ratings (4.5 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Avaya Aura and JustCall offer a free trial?
- Neither Avaya Aura nor JustCall currently lists a free trial.
- What is the starting price of Avaya Aura vs JustCall?
- Avaya Aura starts at Contact for pricing. JustCall starts at $20 /User/Month.
- What are the top alternatives to Avaya Aura?
- Top alternatives to Avaya Aura include contactSPACE, uContact, Call Center Studio, 3CX, Convoso.
- What are the top alternatives to JustCall?
- Top alternatives to JustCall include CloudTalk, Call Center Studio, Aircall, Dialpad Contact Center, VCC Live.