- Live Chat
- Screen Sharing
- Diagnostic Tools
- Feedback Collection
- File Transfer
Augment your technician's knowledge in real time
Overview
Pricing
Features
Alternatives
Media
FAQs
Support
8.2/10
Spot Score
Augmented Support is a software tool that works at the remote level to help customers resolve issues on their own. This utility includes a unique software agent, giving you access to your server files and operating system settings from any ... Read More
Screenshot of the Augmented Support Pricing Page (Click on the image to visit Augmented Support's Pricing page)
Disclaimer: The pricing details were last updated from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or video-based chat that team members utilize to communicate with one another and discuss or resolve any issues that have arisen. Customer service Customers can also use live chat to communicate with customer service representatives without calling them directly. For example, users can send a message in a chat box instead of waiting for an email response, and then wait for a live chat response from an agent. Live chat might be misleading because there is usually a three-minute or more wait time despite its name.
Session Recording' refers to a tool that records website visitors' browsing sessions. These recorded sessions provide unrivaled insight into traffic's web browsing habits. Marketers can use the Session Recording feature to record and replay a website user's trip, analyze and research how the user navigates the site, and identify screen output and user interaction. Session recording is an essential tool for online marketers to examine visitor behavior and optimize it to improve site usability, analyze conversion rates, and provide a high-quality user experience. Session Recording also allows them to determine buying intents and target marketing and product development operations accordingly.
9.8/10
Spot Score
9.3/10
Spot Score
9.3/10
Spot Score
9.4/10
Spot Score
9.1/10
Spot Score
9.1/10
Spot Score
9/10
Spot Score
8.9/10
Spot Score
9.3/10
Spot Score
9/10
Spot Score
Augmented Support
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ISL Online
Contact
+32 9 239 57 21
Customer Service
Business Hours
Online
Location
Merelbeke, Belgium
Augmented Support is a software tool that works at the remote level to help customers resolve issues on their own. This utility includes a unique software agent, giving you access to your server files and operating system settings from any PC with Internet access. The augmentation consists of a new Windows-based software smartphone application and remote servers that provide the business process logic for functions such as Caller ID, directory lookups, call monitoring, and more.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].