Overview of Augmented Support

Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or video-based chat that team members utilize to communicate with one another and discuss or resolve any issues that have arisen. Customer service Customers can also use live chat to communicate with customer service representatives without calling them directly. For example, users can send a message in a chat box instead of waiting for an email response, and then wait for a live chat response from an agent. Live chat might be misleading because there is usually a three-minute or more wait time despite its name.

Session Recording' refers to a tool that records website visitors' browsing sessions. These recorded sessions provide unrivaled insight into traffic's web browsing habits. Marketers can use the Session Recording feature to record and replay a website user's trip, analyze and research how the user navigates the site, and identify screen output and user interaction. Session recording is an essential tool for online marketers to examine visitor behavior and optimize it to improve site usability, analyze conversion rates, and provide a high-quality user experience. Session Recording also allows them to determine buying intents and target marketing and product development operations accordingly.