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12 Best eGain Chat Alternatives for Android in 2026

Explore 12 alternatives to eGain Chat — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 12 strongest eGain Chat alternatives, side by side

Quick answer

If eGain Chat isn't working out, the best alternatives are LiveAgent, Crisp and Zendesk Chat. LiveAgent ranks first with a SpotScore of 9.8 and a 4.67★ rating. See all 12 compared on score, rating, and price below.

Not every team clicks with eGain Chat, and that's fine. These 12 live chat software alternatives give you real choices on price, features, and usability. We rank them by SpotScore, which combines real-user satisfaction with market presence, then layer in ratings and pricing. Scan the comparison table first, then read the detail for each pick.

ProductSpotScoreRatingPricingBest for
LiveAgentConnect with your customers on all channels.9.8★★★★★ 4.67(870)Freefrom $15 /User/Monthteams of all sizes
CrispTransforming customer conversations, one click at a time.9.7★★★★ 4.47(140)Freefrom $25 /User/Monthsmall & mid-size businesses
Zendesk ChatBoost customer engagement with real-time chat.9★★★★ 4.39(125)Freefrom $19 /User/Monthteams of all sizes
ChatGenStreamline customer support and boost conversions.8.6★★★★★ 5(2)Freefrom $79/moteams of all sizes
RingCentral Engage DigitalTransforming customer service, one conversation at a time.8.3★★★★ 4.4Quotation Basedteams of all sizes
ZoomInfo ChatTransform your website chats into valuable connections.8.2Not yet ratedQuotation Basedteams of all sizes
IntercomBoost your sales, keep your customers, and grow.9.8★★★★★ 4.55(2496)Subscription · Quotation Basedteams of all sizes
LiveChatStreamline customer support and boost satisfaction with LiveChat.9.8★★★★ 4.35(791)FreeFree Trial · Subscription · Quotation Basedteams of all sizes
tawk.toEngage with customers in real-time, effortlessly.9.7★★★★ 3.92(274)teams of all sizes
JivoChatConnect and convert with JivoChat.9.6★★★★ 3.93(92)FreeFree Trial · Freemium · Subscriptionteams of all sizes
BirdEyeManage your reputation like a pro.9.6★★★★★ 4.93(1957)FreeFree Trial · Quotation Basedteams of all sizes
FreshchatUpgrade your customer service with intelligent messaging.9.5★★★★ 4.45(630)FreeFree Trial · Freemium · Subscriptionteams of all sizes

9.8

SpotScore

LiveAgent - Help Desk Software

LiveAgent

Connect with your customers on all channels.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

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Free Trial

9.7

SpotScore

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

Best for: SMB teams · Mid-market

Start Free Trial

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What is Crisp?

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

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Free Trial

9.0

SpotScore

Zendesk Chat - Live Chat Software

Zendesk Chat

Boost customer engagement with real-time chat.

Best for: SMB teams · Mid-market · Enterprise

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What is Zendesk Chat?

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their queries or concerns faster. The platform also allows you to send personalized ...

Read more about Zendesk Chat
Free Trial

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Reach in-market buyersRank above rivals2M+ buyers a year

8.6

SpotScore

ChatGen - Live Chat Software

ChatGen

Streamline customer support and boost conversions.

Best for: SMB teams · Mid-market · Enterprise

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What is ChatGen?

. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With ...

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Free Trial·

ChatGen offers custom pricing plan

8.3

SpotScore

RingCentral Engage Digital - Live Chat Software

RingCentral Engage Digital

Transforming customer service, one conversation at a time.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

4.4

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What is RingCentral Engage Digital?

RingCentral Engage Digital is a powerful customer engagement solution which unlocks a new dimension of customer interaction. This software connects customers across the web, social media and messaging apps with automation of conversations and best-in-class chatbot technology. Teams can ...

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RingCentral Engage Digital offers custom pricing plan

8.2

SpotScore

ZoomInfo Chat - Live Chat Software

ZoomInfo Chat

RECOMMENDED

Transform your website chats into valuable connections.

Best for: SMB teams · Mid-market · Enterprise

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What is ZoomInfo Chat?

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...

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ZoomInfo Chat offers custom pricing plan

9.8

SpotScore

Intercom - Live Chat Software

Intercom

Boost your sales, keep your customers, and grow.

Best for: SMB teams · Mid-market · Enterprise

See Plans & Pricing

Add to compare

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What is Intercom?

Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, resulting in faster sales and improved lead generation. Engage customers with ...

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Starts from $59/Month

9.8

SpotScore

LiveChat - Live Chat Software

LiveChat

Streamline customer support and boost satisfaction with LiveChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is LiveChat?

Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...

Read more about LiveChat
Free Trial·

Starts from $16/User/Month when Billed Yearly

9.7

SpotScore

tawk.to - Live Chat Software

tawk.to

Engage with customers in real-time, effortlessly.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

Add to compare

What is tawk.to?

tawk.to is a free live chat and messaging platform that lets businesses monitor and respond to customer inquiries and support tickets from a central dashboard. It includes FAQs, knowledge base articles, and quick-reply shortcuts to help teams respond faster, along with real-time visitor ...

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9.6

SpotScore

JivoChat - Live Chat Software

JivoChat

Connect and convert with JivoChat.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is JivoChat?

JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...

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Free Trial·

Starts from $13/User/Month when Billed Yearly, also offers free forever plan

9.6

SpotScore

BirdEye - Reputation Management Software

BirdEye

Manage your reputation like a pro.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is BirdEye?

BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...

Read more about BirdEye
Free Trial·

BirdEye offers custom pricing plan

9.5

SpotScore

Freshchat - Live Chat Software

Freshchat

Upgrade your customer service with intelligent messaging.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Freshchat?

Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...

Read more about Freshchat
Free Trial·

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

Who competes with eGain Chat?

Buyers comparing eGain Chat usually weigh it against these 12 live chat software competitors, starting with LiveAgent, Crisp and Zendesk Chat. Each is compared against eGain Chat on rating, pricing and feature coverage below.

What else works like eGain Chat?

Searches for "sites like eGain Chat" and "apps like eGain Chat" land on the same shortlist as "eGain Chat alternatives" — the 12 options below cover both, whether you want a like-for-like replacement or something lighter.

Why we picked these eGain Chat alternatives

LiveAgent9.8Best for teams of all sizes

Multi-channel support across channels

Watch for: Can be overwhelming for new users

Crisp9.7Best for small & mid-size businesses

Responsive and helpful customer support team, providing prompt assistance and solutions.

Watch for: Some users experienced complexities when navigating through various options, indicating potential navigation challenges.

Zendesk Chat9Best for teams of all sizes

Integrates well with other Zendesk products for customer support management.

Watch for: Some challenges with integration, especially when accessing CRM software behind firewalls.

ChatGen8.6Best for teams of all sizes

Hybrid chatbot capabilities

Watch for: Limited customization options

RingCentral Engage Digital8.3Best for teams of all sizes

Cross-platform integration

Watch for: Can be complex for beginners

ZoomInfo Chat8.2Best for teams of all sizes

AI-driven experiences

Watch for: May require technical setup

Intercom9.8Best for teams of all sizes

Easy-to-navigate interface that makes it easy to navigate and use.

Watch for: Some users may find the richness of features and customization options overwhelming without proper guidance.

LiveChat9.8Best for teams of all sizes

Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.

Watch for: Limited number of active accounts, hindering flexibility during certain periods of high volume.

tawk.to9.7Best for teams of all sizes

User-friendly and cost-effective, offering easy setup and customization options.

Watch for: Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.

JivoChat9.6Best for teams of all sizes

Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.

Watch for: Poor customer support with delayed responses and unresolved issues, impacting user satisfaction and experience.

BirdEye9.6Best for teams of all sizes

Exceptional support team that guides users step-by-step and ensures they feel in control.

Watch for: The richness of features may be overwhelming for new users without adequate support.

Freshchat9.5Best for teams of all sizes

User-friendly interface for smooth customer interactions.

Watch for: Occasional glitches may disrupt the system flow.

Why teams look for a eGain Chat alternative

Most people weighing a eGain Chat alternative are reacting to the same handful of pain points:

  • Complex setup
  • Higher pricing tier
  • May require extensive training

The factors that matter in a eGain Chat alternative

A quick data read across all 12 live chat software alternatives: 8 offer a free tier; paid plans run $15–$79, with LiveAgent the cheapest entry point; and ChatGen is the highest rated at 5 across 2 reviews.

How the ranking holds up.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to eGain Chat are ChatGen (5.0★), BirdEye (4.9★), LiveAgent (4.7★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to eGain Chat, prioritize: Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply eGain Chat is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend narrowing to 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

How to match a eGain Chat alternative to your team

  • On a budget / just exploring: start with a free tier — LiveAgent, Crisp and Zendesk Chat let you evaluate without paying upfront.
  • If real-user ratings matter most: ChatGen has the strongest star rating (5★) among the options with verified reviews.
  • Want the safest pick: LiveAgent has the highest Spotsaas Score (9.8) in this list — a strong default if you're unsure.

Your migration plan from eGain Chat

Switching from eGain Chat doesn't have to be painful. Begin with a data export and verify the new tool imports it. Confirm feature parity, pilot the change on a trial, and keep eGain Chat running in parallel until you're sure. Many tools above let you test for free first.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].