Which is better, Zendesk Sunshine or SalesCRM?

SalesCRM edges out Zendesk Sunshine based on user ratings across 1 reviews. That said, the best pick depends on your workflow — Zendesk Sunshine may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Zendesk Sunshine and SalesCRM?

Key differences between Zendesk Sunshine and SalesCRM include pricing (Zendesk Sunshine starts at $19 vs SalesCRM at $19); target audience (Zendesk Sunshine targets Individuals while SalesCRM serves Large Enterprises). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Zendesk Sunshine and SalesCRM offer a Free trial?

Yes, both Zendesk Sunshine and SalesCRM offer a Free Trial.

Who are the typical users of Zendesk Sunshine?

Zendesk Sunshine is designed for Individuals, Large Enterprises, Medium Business, Small Business.

Who are the typical users of SalesCRM?

SalesCRM is designed for Large Enterprises, Medium Business, Small Business.

What is the starting price of Zendesk Sunshine and SalesCRM?

Pricing for Zendesk Sunshine starts at $19/User/Month, whereas SalesCRM starts at $19/Month.

What are the best alternatives to Zendesk Sunshine?

Some top alternatives to Zendesk Sunshine include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.

What are the best alternatives to SalesCRM?

Some top alternatives to SalesCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, The Real Estate CRM.

Zendesk Sunshine vs SalesCRM vs Bigin by Zoho CRM Comparison

Last updated: May 22, 2026

Zendesk Sunshine

4.2(22 reviews)

Starting at $19 /User/Month

Free Trial
Individuals
Large Enterprises

Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your sales teams. And, with the abili…

View Pricing Read Reviews

SalesCRM

4.5(1 reviews)

Starting at $19 /Month

Free Trial
Large Enterprises
Medium Business

Sales CRM software is designed to empower your sales organization. It enables you to manage all your pipeline activities and make data driven decisions. Sales CRM helps you increase recurring revenue while reducing manua…

View Pricing Read Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

Free Trial
Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View Pricing Read Reviews

SalesCRM leads on user satisfaction with a 4.5-star rating across 1 reviews.

Zendesk Sunshine vs SalesCRM vs Bigin by Zoho CRM — at a glance

Feature	Zendesk Sunshine	SalesCRM	Bigin by Zoho CRM
Rating	4.2 / 5	4.5 / 5	4.3 / 5
Reviews	22	1	119
Starting price	$19 /User/Month	$19 /Month	$7 /User/Month
Free trial	Yes	Yes	Yes
Free version	No	No	No
Best for	Individuals, Large Enterprises, Medium Business	Large Enterprises, Medium Business, Small Business	Small Business
Category	CRM Software	CRM Software	CRM Software
Platforms	SaaS/Web/Cloud	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS
API	Available	—	Available
Support modes	24/7 (Live rep), Online	Online	Business Hours, Online
Certifications	SOC 2	—	—
Data residency	Global	Global	Global

Key differences between Zendesk Sunshine and SalesCRM

Pricing: Zendesk Sunshine starts at $19 /User/Month, while SalesCRM starts at $19 /Month.
Target audience: Zendesk Sunshine is built for Individuals and Large Enterprises, while SalesCRM targets Large Enterprises and Medium Business.
User satisfaction: SalesCRM scores higher with a 4.5-star average.
Deployment: Zendesk Sunshine supports SaaS/Web/Cloud; SalesCRM supports SaaS/Web/Cloud.

Compare Zendesk Sunshine vs SalesCRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Zendesk Sunshine (53) Talk to an expert Talk to an expert	SalesCRM (3) Talk to an expert Talk to an expert

Free PDF comparison

Download this Zendesk Sunshine vs SalesCRM vs Bigin by Zoho CRM comparison

Get the full side-by-side as a PDF — these picks plus the top CRM Software tools, with verified ratings, pricing and features.

Side-by-side on pricing, features & ratings
Plus the category top 10, scored & ranked
Emailed to you — no on-screen download

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Zendesk Sunshine

Best for

Individuals, Large Enterprises, Medium Business

SalesCRM

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Zendesk Sunshine typically suits Individuals and Large Enterprises. SalesCRM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your ... Read More about Zendesk Sunshine	Sales CRM software is designed to empower your sales organization. It enables you to manage all your pipeline activities and make data driven decisions. Sales CRM helps you increase ... Read More about SalesCRM	Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM
Entry Level Pricing	Starts from $19	Starts from $19	Starts from $7 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial	Get Free Trial
Spotsaas Score What's this? ↗	7.9/10	8.0/10	9.0/10
User Ratings Based on verified Spotsaas reviews	4.2 (22)	4.5 (1)	4.3 (119)
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo		SalesCRM has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

Get shortlist help from a software advisor

Independent advice — matched to your business
Understand the tradeoffs before you talk to vendors
Free 15-min call with a software advisor.

Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

Trusted by teams at

How do Zendesk Sunshine, SalesCRM and Bigin by Zoho CRM Compare on Features?

Total Features	4 Features	5 Features	10 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Zendesk Sunshine, SalesCRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$19	$19	$7 , Billed Yearly
Pricing Plans	Not Available	Not Available	Free Get Started Single Pipeline 500 Records Instant Workflows (3) Show more + Express Get Started Includes features of Free plan, plus Team Pipelines (3) 50,000 Records Show more + Premier Get Started Includes features of Express Edition plan. plus Team Pipelines (5) 100,000 Records Show more +
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✗ No	✗ No
Data Residency	🌐 Global	🌐 Global

Zendesk Sunshine vs SalesCRM User Reviews & Rating Comparison

User Ratings	4.2 (based on 22 reviews)	4.5 (based on 1 reviews)	4.3 (based on 119 reviews)
Rating Distribution	30 13 9 0 1	3 0 0 0 0	204 66 7 1 1
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is positive across 53 reviews, with strong overall satisfaction. What buyers like Intuitive and user-friendly interface, requiring little to no training for basic usage. Seamless organization and management of customer tickets, chats, and emails in one system. Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences. Common complaints Advanced features and configuration can feel daunting to new users without prior experience or adequate training. Limited sophistication in transaction-related data handling, requiring improvements for better usability. Some users report expensive integration setups that raise overall adoption costs for certain workflows.	Buyer sentiment Buyer sentiment is very strong across 3 reviews, with consistently positive feedback. What buyers like Empowers sales organizations Data-driven decision making Reduces manual work Common complaints May lack advanced features User interface could be outdated Limited integrations with other tools	Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users. Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities. Effective pipeline management and workflow automation, enabling businesses to streamline sales processes. Common complaints Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging. Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows. Inconsistent customer support with restricted availability, affecting issue resolution during critical times.
Pros and Cons	User-friendly customization tools streamline setup. Robust self-service options enhance customer satisfaction. Secure architecture ensures data protection. May require training for effective use. Pricing can escalate with added features.	Focus on empowering sales teams through streamlined processes. Data-driven insights help in making informed decisions. May not have the depth of features for larger organizations. User interface may require updates for better usability.	Real-time updates keep teams informed. Integration with email and calendar enhances productivity. User-friendly interface simplifies navigation. Customization options may not meet all needs. New users may find the interface complex.
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	MCM ASG Technologies MakeSpace	No Customers information available.	Antech Microsystem Pvt.Ltd Investacc Hire

Media and Screenshots

Screenshots	2 Screenshots	6 Screenshots
Videos	3 Videos	No videos available.

Alternatives

Alternatives	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	Bigin by Zoho CRM 4.3 ClickUp 4.4 Zoho CRM 4.1	ClickUp 4.4 Zoho CRM 4.1 Freshsales 4.6

Frequently asked questions

Which is better, Zendesk Sunshine or SalesCRM?: SalesCRM edges out the other on user ratings (4.5 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Zendesk Sunshine and SalesCRM offer a free trial?: Yes, both Zendesk Sunshine and SalesCRM offer a free trial.
What is the starting price of Zendesk Sunshine vs SalesCRM?: Zendesk Sunshine starts at $19 /User/Month. SalesCRM starts at $19 /Month.
What are the top alternatives to Zendesk Sunshine?: Top alternatives to Zendesk Sunshine include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
What are the top alternatives to SalesCRM?: Top alternatives to SalesCRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, The Real Estate CRM.

Zendesk Sunshine vs SalesCRM vs Bigin by Zoho CRM Comparison

Zendesk Sunshine

SalesCRM

Bigin by Zoho CRM

Zendesk Sunshine vs SalesCRM vs Bigin by Zoho CRM — at a glance

Key differences between Zendesk Sunshine and SalesCRM

Compare Zendesk Sunshine vs SalesCRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

Zendesk Sunshine

SalesCRM

Download this Zendesk Sunshine vs SalesCRM vs Bigin by Zoho CRM comparison

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

Get shortlist help from a software advisor

How big is your team?

How do Zendesk Sunshine, SalesCRM and Bigin by Zoho CRM Compare on Features?

Compare Zendesk Sunshine, SalesCRM and Bigin by Zoho CRM on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Zendesk Sunshine vs SalesCRM User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Related Blogs and Articles for Crm Software

Frequently asked questions