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Zendesk Sunshine vs CloudCC CRM vs Bigin by Zoho CRM Comparison

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Zendesk Sunshine

4.2(22 reviews)

Starting at $19 /User/Month

  • Free Trial
  • Individuals
  • Large Enterprises

Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your sales teams. And, with the abili…

View PricingRead Reviews

CloudCC CRM

5.0(1 reviews)

Starting at $5 /User/Month

  • Free Trial
  • Large Enterprises
  • Medium Business

CloudCC is a cloud based Customer Relationship Management (CRM) Software that takes care of day to day customer experience management. It's easy-to-use interface saves time, effort and resources. Integrated bug-tracking…

View PricingRead Reviews

Bigin by Zoho CRM

4.3(119 reviews)

Starting at $7 /User/Month

  • Free Trial
  • Small Business

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…

View PricingRead Reviews

CloudCC CRM leads on user satisfaction with a 5.0-star rating across 1 reviews.

Zendesk Sunshine vs CloudCC CRM vs Bigin by Zoho CRM — at a glance

FeatureZendesk SunshineCloudCC CRMBigin by Zoho CRM
Rating4.2 / 55.0 / 54.3 / 5
Reviews221119
Starting price$19 /User/Month$5 /User/Month$7 /User/Month
Free trial Yes Yes Yes
Free version No No No
Best forIndividuals, Large Enterprises, Medium BusinessLarge Enterprises, Medium Business, Small BusinessSmall Business
CategoryCRM SoftwareCRM SoftwareCRM Software
PlatformsSaaS/Web/CloudSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOS
APIAvailableAvailableAvailable
Support modes24/7 (Live rep), Online24/7 (Live rep), OnlineBusiness Hours, Online
CertificationsSOC 2——
Data residencyGlobalGlobalGlobal

Key differences between Zendesk Sunshine and CloudCC CRM

  • Pricing: Zendesk Sunshine starts at $19 /User/Month, while CloudCC CRM starts at $5 /User/Month.
  • Target audience: Zendesk Sunshine is built for Individuals and Large Enterprises, while CloudCC CRM targets Large Enterprises and Medium Business.
  • User satisfaction: CloudCC CRM scores higher with a 5.0-star average.
  • Deployment: Zendesk Sunshine supports SaaS/Web/Cloud; CloudCC CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Zendesk Sunshine vs CloudCC CRM vs Bigin by Zoho CRM — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

Zendesk Sunshine - CRM Software

Zendesk Sunshine

(53)
Talk to an expert
Talk to an expert
CloudCC CRM - CRM Software

CloudCC CRM

(2)
Talk to an expert
Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Zendesk Sunshine

Best for

Individuals, Large Enterprises, Medium Business

CloudCC CRM

Best for

Large Enterprises, Medium Business, Small Business

Bigin by Zoho CRM

Best for

Small Business

Zendesk Sunshine typically suits Individuals and Large Enterprises. CloudCC CRM tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your ... Read More about Zendesk Sunshine

CloudCC is a cloud based Customer Relationship Management (CRM) Software that takes care of day to day customer experience management. It's easy-to-use interface saves time, effort and ... Read More about CloudCC CRM

Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM

Entry Level Pricing

  • Starts from $19
  • Starts from $5 , Billed Yearly
  • Starts from $7 , Billed Yearly

Free Trial Availability

  • Free Trial available
  • Free Trial available

Spotsaas Score

What's this? ↗

7.9/10

8.5/10

9.0/10

User Ratings

Based on verified Spotsaas reviews

4.2

(22)

5

(1)

4.3

(119)
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Software Demo

Demo

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How do Zendesk Sunshine, CloudCC CRM and Bigin by Zoho CRM Compare on Features?

Total Features

4 Features

9 Features

10 Features

Unique Features

No unique features

No unique features

No unique features

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Compare Zendesk Sunshine, CloudCC CRM and Bigin by Zoho CRM on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • $19
        • $5 , Billed Yearly
        • $7 , Billed Yearly

        Pricing Plans

        • Not Available

        • Professional

          Get Started

          • iPhone and Android Apps

          • CCChat

          • Appointments

          Show more +

        • Enterprise

          Get Started

          • iPhone and Android Apps

          • CCChat

          • Appointments

          Show more +

        • Unlimited

          Get Started

          • iPhone and Android Apps

          • CCChat

          • Appointments

          Show more +

        • Free

          Get Started

          • Single Pipeline

          • 500 Records

          • Instant Workflows (3)

          Show more +

        • Express

          Get Started

          • Includes features of Free plan, plus

          • Team Pipelines (3)

          • 50,000 Records

          Show more +

        • Premier

          Get Started

          • Includes features of Express Edition plan. plus

          • Team Pipelines (5)

          • 100,000 Records

          Show more +

        Pricing Page

        Zendesk Sunshine pricing
        CloudCC CRM pricing
        		Bigin by Zoho CRM pricing
        View detailed pricing
        View detailed pricing
        View detailed pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
        • Available
        Get help choosing
        Get help choosing
        Visit Website

        Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        ✓ Yes
        —

        HIPAA

        ✗ No
        ✗ No

        Data Residency

        🌐 Global
        🌐 Global

        Zendesk Sunshine vs CloudCC CRM User Reviews & Rating Comparison

        User Ratings

        4.2

        (based on 22 reviews)

        5

        (based on 1 reviews)

        4.3

        (based on 119 reviews)

        Rating Distribution

        30

        13

        9

        0

        1

        1

        1

        0

        0

        0

        204

        66

        7

        1

        1

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is positive across 53 reviews, with strong overall satisfaction.

        What buyers like

        • Intuitive and user-friendly interface, requiring little to no training for basic usage.
        • Seamless organization and management of customer tickets, chats, and emails in one system.
        • Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences.

        Common complaints

        • Advanced features and configuration can feel daunting to new users without prior experience or adequate training.
        • Limited sophistication in transaction-related data handling, requiring improvements for better usability.
        • Some users report expensive integration setups that raise overall adoption costs for certain workflows.

        Buyer sentiment

        Buyer sentiment is very strong across 2 reviews, with consistently positive feedback.

        What buyers like

        • Being cloud-based, CloudCC allows easy access from anywhere, enhancing remote collaboration.
        • The intuitive interface simplifies daily CRM tasks, saving time and effort for users.
        • The integrated bug-tracking feature ensures no customer tickets are overlooked, promoting better customer service

        Common complaints

        • Analytics and reporting features may not be as advanced as other CRM solutions.
        • Integrating with third-party tools could be challenging for some businesses.

        Buyer sentiment

        Buyer sentiment is positive across 279 reviews, with strong overall satisfaction.

        What buyers like

        • Simple, intuitive design with a short learning curve, making it easy to use and implement, even for non-technical users.
        • Affordable pricing tailored for startups and small businesses, offering great value for core CRM functionalities.
        • Effective pipeline management and workflow automation, enabling businesses to streamline sales processes.

        Common complaints

        • Limited integrations with third-party tools (e.g., social media apps, direct LinkedIn or Facebook ad imports), making data syncing challenging.
        • Lack of advanced features and scalability, restricting use for larger enterprises or complex workflows.
        • Inconsistent customer support with restricted availability, affecting issue resolution during critical times.

        Pros and Cons

        • User-friendly customization tools streamline setup.

        • Robust self-service options enhance customer satisfaction.

        • Secure architecture ensures data protection.

        • May require training for effective use.

        • Pricing can escalate with added features.

        • Cloud-based access allows for flexibility and mobility.

        • Integrated bug tracking ensures customer issues are addressed promptly.

        • User-friendly design enhances team collaboration.

        • Customization options may be limited for specific needs.

        • Basic reporting tools might not satisfy advanced users.

        • Real-time updates keep teams informed.

        • Integration with email and calendar enhances productivity.

        • User-friendly interface simplifies navigation.

        • Customization options may not meet all needs.

        • New users may find the interface complex.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Read reviews
        Read reviews
        Read reviews

        List of Customers

        Customers

        MCM

        MCM

        ASG Technologies

        ASG Technologies

        MakeSpace

        MakeSpace

        No Customers information available.

        Antech Microsystem Pvt.Ltd

        Antech Microsystem Pvt.Ltd

        Investacc

        Investacc

        Hire

        Hire

        Media and Screenshots

        Screenshots

        Custom Objects

        2 Screenshots

        CloudCC CRM screenshot

        3 Screenshots

        Videos

        video-0

        3 Videos

        video-0

        3 Videos

        Alternatives

        Alternatives

        Bigin by Zoho CRM - CRM Software
        Bigin by Zoho CRM

        4.3

        ClickUp - Collaboration Software
        ClickUp

        4.4

        Zoho CRM - CRM Software
        Zoho CRM

        4.1

        Bigin by Zoho CRM - CRM Software
        Bigin by Zoho CRM

        4.3

        ClickUp - Collaboration Software
        ClickUp

        4.4

        Zoho CRM - CRM Software
        Zoho CRM

        4.1

        ClickUp - Collaboration Software
        ClickUp

        4.4

        Zoho CRM - CRM Software
        Zoho CRM

        4.1

        Freshsales - CRM Software
        Freshsales

        4.6

        Expand your shortlist

        Add another option to compare side by side

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        Bigin by Zoho CRM - CRM Software
        Bigin by Zoho CRM
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        Thryv

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Zendesk Sunshine or CloudCC CRM?
        CloudCC CRM edges out the other on user ratings (5.0 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Zendesk Sunshine and CloudCC CRM offer a free trial?
        Yes, both Zendesk Sunshine and CloudCC CRM offer a free trial.
        What is the starting price of Zendesk Sunshine vs CloudCC CRM?
        Zendesk Sunshine starts at $19 /User/Month. CloudCC CRM starts at $5 /User/Month.
        What are the top alternatives to Zendesk Sunshine?
        Top alternatives to Zendesk Sunshine include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
        What are the top alternatives to CloudCC CRM?
        Top alternatives to CloudCC CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Salesforce, Thryv.

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