Zendesk Sunshine vs Bitrix24 Comparison
Zendesk Sunshine
Starting at $19 /User/Month
- Free Trial
- Individuals
- Large Enterprises
Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your sales teams. And, with the abili…
Bitrix24
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Bitrix24 is a business management software solution for small and medium sized businesses that allows users to communicate and collaborate effectively, centralize all important business processes and documents, build com…
Bitrix24 leads on user satisfaction with a 4.2-star rating across 400 reviews.
Zendesk Sunshine vs Bitrix24 — at a glance
| Feature | Zendesk Sunshine | Bitrix24 |
|---|---|---|
| Rating | 4.2 / 5 | 4.2 / 5 |
| Reviews | 42 | 400 |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | CRM Software | Business Management Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | 24/7 (Live rep), Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | GDPR |
| Data residency | Global | Global |
Key differences between Zendesk Sunshine and Bitrix24
- Pricing: Zendesk Sunshine starts at $19 /User/Month. Bitrix24 pricing is not publicly listed.
- Target audience: Zendesk Sunshine is built for Individuals and Large Enterprises, while Bitrix24 targets Large Enterprises and Medium Business.
- User satisfaction: Bitrix24 scores higher with a 4.2-star average.
- Deployment: Zendesk Sunshine supports SaaS/Web/Cloud; Bitrix24 supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Zendesk Sunshine vs Bitrix24 — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Zendesk Sunshine vs Bitrix24: Biggest differences
Start here before you go deeper into features.
Individuals, Large Enterprises, Medium Business
Best all-in-one CRM and project management for SMBs needing flexible workflows.
- You run a small to medium-sized business (1-500 employees) seeking integrated CRM and collaboration tools.
- Your teams require a single platform combining customer management, project tracking, and internal communication.
- You want flexible customization options to adapt the software to diverse and evolving business needs.
- You need a lightweight, minimal feature set for simple workflows without complexity.
- Your enterprise demands highly advanced customizations without vendor dependency and maximum platform stability.
Zendesk Sunshine typically suits Individuals and Large Enterprises. Bitrix24 tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Zendesk Sunshine features a sleek, modern design and is built for Zendesk's secure multi-tenant architecture. It offers new homepage layouts and an easy-to-use Customization tool for your ... Read More about Zendesk Sunshine | Bitrix24 is a business management software solution for small and medium sized businesses that allows users to communicate and collaborate effectively, centralize all important business ... Read More about Bitrix24 |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 7.9/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 1-50 employees51-500 employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Zendesk Sunshine and Bitrix24 Compare on Features?
Total Features | 4 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Zendesk Sunshine and Bitrix24 on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Zendesk Sunshine vs Bitrix24: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Zendesk Sunshine vs Bitrix24 Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Zendesk Sunshine User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 53 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate Bitrix24's rich feature set and usability but note challenges with complexity and occasional technical issues. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Zendesk Sunshine and Bitrix24 Customers
Customers |  MCM  ASG Technologies  MakeSpace | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots |  17 Screenshots |
|---|---|---|
Videos |  3 Videos |  3 Videos |
Top Alternatives to Zendesk Sunshine and Bitrix24 in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Zendesk Sunshine or Bitrix24?
- Bitrix24 edges out the other on user ratings (4.2 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Zendesk Sunshine and Bitrix24 offer a free trial?
- Yes, both Zendesk Sunshine and Bitrix24 offer a free trial.
- What is the starting price of Zendesk Sunshine vs Bitrix24?
- Zendesk Sunshine starts at $19 /User/Month. Bitrix24 starts at Contact for pricing.
- What are the top alternatives to Zendesk Sunshine?
- Top alternatives to Zendesk Sunshine include Bigin by Zoho CRM, Creatio CRM, Aurea CRM, Vendasta, EQUP.
- What are the top alternatives to Bitrix24?
- Top alternatives to Bitrix24 include FlowWright, Function Point, SWELLEnterprise, vCita, Ninox Database.