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Compare Zendesk Sell vs Zendesk Chat vs ZoomInfo Chat

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Zendesk Chat - Live Chat Software
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Overview

Description

Zendesk Sell is the complete solution for selling online or in-person with any channel, product and pricing model. You can create offers, customize and personalize them, automate pricing ... Read More

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.1/10

9.0/10

User Ratings
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Software Demo

Demo

Features

Total Features

29 Features

9 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $19 , Billed Yearly
          Pricing Plans
          • Not Available
          • Sell Team

            • Email integration

            • Up to 3 paid users

            • 1 custom sales pipeline

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          • Sell professional

            • Email integration

            • Unlimited paid users

            • 1 custom sales pipeline

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          • Sell Enterprise

            • Email integration

            • Unlimited paid users

            • 2 sales pipelines

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          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          • Medium Business
          • Large Enterprises
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Windows
          • Browser Based (Cloud)
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Windows
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          117

          Very Good

          25

          Good

          7

          Poor

          0

          Terible

          1

          No reviews available for the product

          Expert's Review generated by AI

          Zendesk Sell (formerly Base CRM) has consistently received positive feedback for its intuitive and user-friendly interface, making it accessible even for beginners. Users universally appreciate ...Read more

          Zendesk Chat is a total game-changer for businesses, providing a convenient way to engage with customers in real-time. Users appreciate features like chat allocation, profile picture ...Read more

          Pros and Cons
          • Intuitive and user-friendly platform, with a minimal learning curve, even for non-technical users.

          • Seamless integration with other tools like Zendesk Support, G-Suite, Mailchimp, and PandaDoc enhances functionality and workflow.

          • Mobile-friendly application supports on-the-go productivity and lead management.

          • Robust automation features streamline tasks, reducing manual effort and improving efficiency.

          • Limited integration and extension options, especially for bulk emails, phone systems, or advanced automation features without third-party tools.

          • Customization capabilities for reports, workflows, and user preferences feel limited and less flexible.

          • Integrates well with other Zendesk products for seamless customer support management.

          • Easy to use interface, allowing for efficient communication and chat management.

          • Real-time connection and communication with customers, facilitating prompt issue resolution.

          • Provides a range of useful features like chat hours, notifications, triggers, and automations.

          • Some challenges with integration, especially when accessing CRM software behind firewalls.

          • Lack of advanced capabilities like screen sharing for both agents and customers.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers
          Intermind

          Intermind

          Stapples

          Stapples

          Freshly

          Freshly

          No Customers information available.

          Media and Screenshots

          Screenshots

          No screenshots available.

          5 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          4 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Sell and Zendesk Chat offer a Free Trial.

          Zendesk Sell is designed for Large Enterprises, Medium Business and Small Business.

          Zendesk Chat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          The starting price for both Zendesk Sell and Zendesk Chat begins at $19/User/Month when yearly.

          Some top alternatives to Zendesk Sell includes Thryv, monday sales CRM by monday.com, Pipedrive, Zoho CRM, Vendasta, Hubspot Marketing Hub, ClickUp, Salesforce, HubSpot CRM, Pipeliner CRM, Keap, SalesCRM, SimpleCRM, Snapforce CRM, Salesforce Sales Cloud and Pipeline CRM.

          Some top alternatives to Zendesk Chat includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom, Comm100 Live Chat, Smartchat, raychat, Freshchat, RingCentral Engage Digital and Let's Connect.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].