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Compare Zendesk Chat vs Qualified

Zendesk Chat - Live Chat Software
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Qualified - Conversational Marketing Software
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Overview

Description

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More

Qualified is an innovative Conversational Marketing Chatbot that enables businesses to maximize their revenue by leveraging their website. It empowers them to identify their most desirable ... Read More

Entry Level Pricing
  • Starts from $19 , Billed Yearly
  • Starts from $3000
Free Trial Availability
  • Free Trial available
  • No free trial
Spotsaas Score

9.0/10

Not Available

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Software Demo

Demo

Features

Total Features

9 Features

15 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , Billed Yearly
          • $3000
          Pricing Plans
          • Sell Team

            • Email integration

            • Up to 3 paid users

            • 1 custom sales pipeline

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          • Sell professional

            • Email integration

            • Unlimited paid users

            • 1 custom sales pipeline

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          • Sell Enterprise

            • Email integration

            • Unlimited paid users

            • 2 sales pipelines

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          • Browse all pricing plans
          • Not Available
          Pricing Pagezendesk-chat pricingqualified pricing

          Other Details

          Organization Types supported
          • Individuals
          • Small Business
          • Large Enterprises
          • Medium Business
          • Freelancers
          • Individuals
          • Small Business
          • Large Enterprises
          • Medium Business
          • Freelancers
          Platforms Supported
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Android
          • Browser Based (Cloud)
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Android
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          Expert's Review generated by AI

          Zendesk Chat is a total game-changer for businesses, providing a convenient way to engage with customers in real-time. Users appreciate features like chat allocation, profile picture ...Read more

          Qualified is a standout conversational marketing solution that offers a range of customizable experiments to enhance customer interactions and boost conversions. The platform's strengths lie in ...Read more

          Pros and Cons
          • Integrates well with other Zendesk products for seamless customer support management.

          • Easy to use interface, allowing for efficient communication and chat management.

          • Real-time connection and communication with customers, facilitating prompt issue resolution.

          • Provides a range of useful features like chat hours, notifications, triggers, and automations.

          • Some challenges with integration, especially when accessing CRM software behind firewalls.

          • Lack of advanced capabilities like screen sharing for both agents and customers.

          • Customer success team receives high praise for their support and assistance in building experiences.

          • Intuitive platform, with a variety of features like customizable chat experiences and rich analytics.

          • Excellent customer service and support provided by Success Architects and Customer Success Managers.

          • Seamless integration with CRM systems and Slack, making it easy to implement.

          • Learning curve for some users, requiring additional support for initial setup and usage.

          • Complex features can be overwhelming initially, especially for users with complex internal processes.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers

          No Customers information available.

          Adobe

          Adobe

          Salesforce

          Salesforce

          Carta

          Carta

          Media and Screenshots

          Screenshots

          5 Screenshots

          Assets Global Website

          1 Screenshots

          Videos
          video-0

          4 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Zendesk Chat offers Free Trial, but Qualified does not.

          Zendesk Chat is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Qualified is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Chat Starts at $19/User/Month when Billed Yearly whereas for Qualified Starts at $3000/Month.

          Some top alternatives to Zendesk Chat includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom, Comm100 Live Chat, Smartchat, raychat, Freshchat, RingCentral Engage Digital and Let's Connect.

          Some top alternatives to Qualified includes Conversica, Automat, ChatFunnels, Konverse AI, Conversational AI Bot, Smartchat, ChatFlow247, Conferbot, Convin and Conversy.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].