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Workvivo vs Zendesk Chat vs ZoomInfo Chat Comparison

Last updated:

Workvivo

4.9(1,290 reviews)

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively engage and reach out to team membe…

Zendesk Chat

4.4(105 reviews)

Starting at $19 /User/Month

  • Free Trial
  • Freelancers / Consultants
  • Large Enterprises

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in real-time and address their que…

ZoomInfo Chat

Starting at Contact for pricing

  • Large Enterprises
  • Medium Business

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven exp…

Workvivo leads on user satisfaction with a 4.9-star rating across 1,290 reviews.

Workvivo vs Zendesk Chat vs ZoomInfo Chat — at a glance

FeatureWorkvivoZendesk ChatZoomInfo Chat
Rating4.9 / 54.4 / 5
Reviews1,290105
Starting priceContact for pricing$19 /User/MonthContact for pricing
Free trial No Yes No
Free version No No No
Best forLarge Enterprises, Medium Business, Small BusinessFreelancers / Consultants, Large Enterprises, Medium BusinessLarge Enterprises, Medium Business, Small Business
CategoryExperience Management SoftwareLive Chat SoftwareLive Chat Software
Integrations1+ apps
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailable
Support modesOnlineBusiness Hours, OnlineBusiness Hours, Online
CertificationsGDPRSOC 2
Data residencyUSGlobalUS

Key differences between Workvivo and Zendesk Chat

  • Pricing: Zendesk Chat starts at $19 /User/Month. Workvivo pricing is not publicly listed.
  • Free trial: Zendesk Chat offers a free trial; Workvivo does not.
  • Target audience: Workvivo is built for Large Enterprises and Medium Business, while Zendesk Chat targets Freelancers / Consultants and Large Enterprises.
  • User satisfaction: Workvivo scores higher with a 4.9-star average.
  • Deployment: Workvivo supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Zendesk Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.

Compare Workvivo vs Zendesk Chat vs ZoomInfo Chat — and walk away knowing which one fits.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Experience Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Workvivo - New SaaS Software
Talk to an expert
Talk to an expert
Zendesk Chat - Live Chat Software
Talk to an expert
Talk to an expert

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Workvivo, Zendesk Chat vs ZoomInfo Chat: Biggest differences

Start here before you go deeper into features.

Workvivo

Best for enhancing employee communication and team connection.

Choose if
  • You need a platform focused on strengthening colleague relationships.
  • Your goal is to improve internal communication beyond traditional tools.
  • You want to actively engage and reach out to team members effectively.
Consider alternatives if
  • You require detailed analytics or performance management features.
  • You need a solution with verified user ratings and extensive buyer feedback.

Zendesk Chat

Best for

Freelancers / Consultants, Large Enterprises, Medium Business

ZoomInfo Chat

Best for

Large Enterprises, Medium Business, Small Business

Workvivo typically suits Large Enterprises and Medium Business. Zendesk Chat tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Workvivo is a revolutionary employee communication app that works to strengthen the connections between colleagues. Beyond the traditional tools, Workvivo has the ability to effectively ... Read More about Workvivo

Zendesk Chat is a top-of-the-line live chat software that enhances customer engagement. With its chat widget, which can be customized to match your brand, you can reach out to customers in ... Read More about Zendesk Chat

Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. ... Read More about ZoomInfo Chat

Entry Level Pricing

  • Not Available
  • Starts from $19 , Billed Yearly
  • Not Available

Free Trial Availability

  • No free trial
  • Free Trial available
  • No free trial

SpotScore

What's this? ↗

Not Available

9.0/10

8.2/10

User Ratings

Based on verified Spotsaas reviews

4.89

(1290)

4.39

(105)
Get pricing help
Get pricing help

Software Demo

Demo

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How do Workvivo, Zendesk Chat and ZoomInfo Chat Compare on Features?

Total Features

10 Features

9 Features

7 Features

Unique Features

No unique features

No unique features

No unique features

Get Quote
Get Quote

Compare Workvivo, Zendesk Chat and ZoomInfo Chat on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

        Starting From

        • Not Available
        • $19 , Billed Yearly
        • Not Available

        Pricing Plans

        • Not Available
        • Sell Team

          • Email integration

          • Up to 3 paid users

          • 1 custom sales pipeline

          Show more +

        • Sell professional

          • Email integration

          • Unlimited paid users

          • 1 custom sales pipeline

          Show more +

        • Sell Enterprise

          • Email integration

          • Unlimited paid users

          • 2 sales pipelines

          Show more +

        • Browse all pricing plans
        • Not Available

        Pricing Page

        Pricing information not available

        Zendesk Chat pricing
        ZoomInfo Chat pricing

        Workvivo, Zendesk Chat vs ZoomInfo Chat: Other Details

        Organization Types supported

        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals
        • Medium Business
        • Large Enterprises
        • Small Business
        • Freelancers
        • Individuals

        Platforms Supported

        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Mobile - iOS
        • Browser Based (Cloud)
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Not Available
        • Available
        • Available
        Get help choosing
        Get help choosing

        Workvivo, Zendesk Chat vs ZoomInfo Chat Security & Compliance

        Certifications, data handling, and security controls for IT and compliance evaluators.

        SOC 2

        HIPAA

        ✗ No
        ✗ No

        GDPR

        ✓ Yes

        Single Sign-On (SSO)

        ✓ Yes

        Data Encryption

        ✓ Yes

        Data Residency

        🇺🇸 US
        🌐 Global

        Workvivo vs Zendesk Chat User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        1380

        88

        2

        0

        0

        86

        35

        3

        1

        0

        No reviews available for this product

        Spotsaas Editor’s POV generated by AI

        Buyer sentiment

        Buyer sentiment is very strong across 1470 reviews, with consistently positive feedback.

        What buyers like

        • Enhances employee engagement
        • User-friendly interface
        • Strengthens team connections

        Common complaints

        • Limited integration options
        • May lack advanced analytics
        • Not suitable for large enterprises

        Buyer sentiment

        Buyer sentiment is positive across 125 reviews, with strong overall satisfaction.

        What buyers like

        • Integrates well with other Zendesk products for customer support management.
        • Easy to use interface, allowing for efficient communication and chat management.
        • Real-time connection and communication with customers, facilitating prompt issue resolution.

        Common complaints

        • Some challenges with integration, especially when accessing CRM software behind firewalls.
        • Lack of advanced capabilities like screen sharing for both agents and customers.
        • Limited customization options in certain features like the rating system.

        What buyers like

        • AI-driven experiences
        • Seamless prospect routing
        • Instant alerts

        Common complaints

        • May require technical setup
        • Limited offline capabilities
        • Not ideal for small teams

        Pros and Cons

        • Revolutionizes employee communication with a focus on engagement.

        • User-friendly design encourages adoption among employees.

        • Facilitates meaningful relationships within teams.

        • May not support large-scale enterprise needs.

        • Limited integration with existing tools.

        • Highly customizable to match brand identity.

        • Strong analytics tools for monitoring performance.

        • Real-time engagement enhances customer satisfaction.

        • Pricing may be prohibitive for smaller businesses.

        • Basic plans lack advanced features.

        • AI capabilities provide personalized interactions with leads.

        • Efficient routing of prospects accelerates sales processes.

        • May require a learning curve for setup.

        • Not suitable for teams with limited resources.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        No reviews available for the product

        Used Workvivo, Zendesk Chat, or ZoomInfo Chat? Tell buyers what actually differs.

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Workvivo, Zendesk Chat and ZoomInfo Chat Customers

        Customers

        amazon

        amazon

        vmware

        vmware

        NETGEAR

        NETGEAR

        No Customers information available.

        No Customers information available.

        Media and Screenshots

        Screenshots

        No screenshots available.

        5 Screenshots

        Videos

        video-0

        2 Videos

        video-0

        4 Videos

        Alternatives to Workvivo, Zendesk Chat, ZoomInfo Chat

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        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

        Frequently asked questions

        Which is better, Workvivo or Zendesk Chat?
        Workvivo edges out the other on user ratings (4.9 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
        Do Workvivo and Zendesk Chat offer a free trial?
        Zendesk Chat offers a free trial. Workvivo does not.
        What is the starting price of Workvivo vs Zendesk Chat?
        Workvivo starts at Contact for pricing. Zendesk Chat starts at $19 /User/Month.
        What are the top alternatives to Workvivo?
        Top alternatives to Workvivo include NuovoTeam, Yammer, Simpplr, Speakap, theEMPLOYEEapp.
        What are the top alternatives to Zendesk Chat?
        Top alternatives to Zendesk Chat include ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage, Intercom.