Vivantio vs Symantec ServiceDesk Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashb…
Symantec ServiceDesk
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work ord…
Vivantio leads on user satisfaction with a 4.4-star rating across 222 reviews.
Spotsaas Analysis
VivantioSymantec ServiceDesk
The core difference between Vivantio and Symantec ServiceDesk lies in their pricing structure, with Vivantio clearly listed at $42 while Symantec ServiceDesk does not disclose its pricing. Ideal buyers for Vivantio are likely small to medium-sized businesses looking for a clear and affordable service management solution, whereas Symantec ServiceDesk may appeal to larger enterprises that prioritize comprehensive IT service management features.
- Affordable pricing at $42 - Focused on service management - User-friendly interface - Suitable for small to medium-sized businesses - Provides essential support features - Flexible deployment options
- Comprehensive IT service management - Targeted towards larger enterprises - Advanced security features - Integration with other Symantec products - Customizable workflows - Potentially higher pricing structure
Vivantio vs Symantec ServiceDesk — at a glance
| Feature | Vivantio | Symantec ServiceDesk |
|---|---|---|
| Rating | 4.4 / 5 | 3.8 / 5 |
| Reviews | 222 | 15 |
| Starting price | $42 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Installed - Windows |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | GDPR | — |
| Data residency | Global | US |
Key differences between Vivantio and Symantec ServiceDesk
- Pricing: Vivantio starts at $42 /User/Month. Symantec ServiceDesk pricing is not publicly listed.
- Free trial: Vivantio offers a free trial; Symantec ServiceDesk does not.
- User satisfaction: Vivantio scores higher with a 4.4-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; Symantec ServiceDesk supports SaaS/Web/Cloud, Installed - Windows.
Vivantio vs Symantec ServiceDesk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Free PDF comparison
Download this Vivantio vs Symantec ServiceDesk comparison
Get the full side-by-side as a PDF — these picks plus the top Service Desk Software tools, with verified ratings, pricing and features.
- Side-by-side on pricing, features & ratings
- Plus the category top 10, scored & ranked
- Emailed to you — no on-screen download
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Vivantio vs Symantec ServiceDesk: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
Vivantio typically suits Large Enterprises and Medium Business. Symantec ServiceDesk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and ... Read More about Vivantio | ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More about Symantec ServiceDesk |
|---|---|---|
Entry Level Pricing |
|
|
Free Trial Availability |
|
|
User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |  Symantec ServiceDesk has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
|---|
Need a second opinion?
Get decision help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
- Independent advice — matched to your business
- Understand the tradeoffs before you talk to vendors
- Free 15-min call with a software advisor.
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
How do Vivantio and Symantec ServiceDesk Compare on Features?
Total Features | 8 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Vivantio and Symantec ServiceDesk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
|---|---|---|
Starting From |
|
|
Pricing Plans |
|
|
Pricing Page |  | Pricing information not available |
Vivantio vs Symantec ServiceDesk: Other Details
Organization Types supported |
|
|
|---|---|---|
Platforms Supported |
|
|
Modes of support |
|
|
API Support |
|
|
Get help choosing | Get help choosing |
Vivantio vs Symantec ServiceDesk Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | ✓ Yes | — |
|---|---|---|
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 15 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
|
Pros and Cons |
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Vivantio and Symantec ServiceDesk Customers
Customers |  YODEL  West Ham United  Southern Housing Group | No Customers information available. |
|---|
Media and Screenshots
Screenshots |  5 Screenshots | No screenshots available. |
|---|---|---|
Videos |  4 Videos | No videos available. |
Top Alternatives to Vivantio and Symantec ServiceDesk in 2026
Alternatives |
|---|
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or Symantec ServiceDesk?
- Vivantio edges out the other on user ratings (4.4 vs 3.8). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Vivantio and Symantec ServiceDesk offer a free trial?
- Vivantio offers a free trial. Symantec ServiceDesk does not.
- What is the starting price of Vivantio vs Symantec ServiceDesk?
- Vivantio starts at $42 /User/Month. Symantec ServiceDesk starts at Contact for pricing.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Symantec ServiceDesk?
- Top alternatives to Symantec ServiceDesk include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk.