Vivantio vs Service Creatio Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive das…
Service Creatio
Starting at $45 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features such as knowledge base, cloud ser…
Service Creatio leads on user satisfaction with a 4.5-star rating across 12 reviews.
SpotSaaS Analysis
VivantioService Creatio
The core difference between Vivantio and Service Creatio lies in Service Creatio's specific targeting of medium to large IT teams with a focus on automation and cloud-based solutions, while Vivantio lacks defined company size and target audience information. Ideal buyers for Vivantio remain unclear, whereas Service Creatio is best suited for organizations that require efficient automation for end-user support tasks.
- Pricing is $42 - Specific company size not listed - Target audience not defined - Lacks detailed feature set - No clear use case provided - General service desk solution
- Pricing is $45 - Best for medium to large IT teams - Focuses on automated service desk solutions - Offers integrated knowledge base for self-service - Designed to streamline end-user support tasks - Cloud-based platform for enhanced accessibility
Vivantio vs Service Creatio — at a glance
| Feature | Vivantio | Service Creatio |
|---|---|---|
| Rating | 4.2 / 5 | 4.5 / 5 |
| Reviews | 234 | 12 |
| Starting price | $42 /User/Month | $45 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | GDPR | GDPR |
| Data residency | Global | Global |
Key differences between Vivantio and Service Creatio
- Pricing: Vivantio starts at $42 /User/Month, while Service Creatio starts at $45 /User/Month.
- User satisfaction: Service Creatio scores higher with a 4.5-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; Service Creatio supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Vivantio vs Service Creatio — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for medium to large IT teams needing automated, cloud-based service desk solutions.
- You require automation to streamline end-user support tasks efficiently.
- Your team benefits from an integrated knowledge base for self-service support.
- You want cloud access combined with real-time push notifications for service updates.
- You are a freelancer or very small team with fewer than 10 employees.
- You need highly specialized or industry-specific service desk features not offered here.
Vivantio typically suits Large Enterprises and Medium Business. Service Creatio tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and ... Read More about Vivantio | Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features ... Read More about Service Creatio |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Vivantio and Service Creatio on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | ✓ Yes | ✓ Yes |
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Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Users generally appreciate Service Creatio's automation features and cloud-based tools but note limited pricing transparency and a smaller user base. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  YODEL  West Ham United  Southern Housing Group | No Customers information available. |
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Media and Screenshots
Screenshots |  5 Screenshots |  4 Screenshots |
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Videos |  4 Videos |  3 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or Service Creatio?
- Service Creatio edges out the other on user ratings (4.5 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Vivantio and Service Creatio offer a free trial?
- Yes, both Vivantio and Service Creatio offer a free trial.
- What is the starting price of Vivantio vs Service Creatio?
- Vivantio starts at $42 /User/Month. Service Creatio starts at $45 /User/Month.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk.
- What are the top alternatives to Service Creatio?
- Top alternatives to Service Creatio include Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, Wowdesk.