Vivantio vs Halo Service Desk Comparison
Vivantio
Starting at $42 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and non-technical staff. Its configurable dashb…
Halo Service Desk
Starting at $40 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy…
Halo Service Desk leads on user satisfaction with a 4.6-star rating across 15 reviews.
Spotsaas Analysis
VivantioHalo Service Desk
The core difference lies in Vivantio's unspecified target market and features, while Halo Service Desk is tailored for IT and technical support teams in medium to large companies, emphasizing flexible deployment options. Ideal buyers for Vivantio are organizations seeking a cost-effective solution without specific requirements, whereas Halo Service Desk is best suited for teams that prioritize customer satisfaction and require versatile deployment methods.
- Cost-effective solution - Unspecified target market - Features not clearly defined - Suitable for various industries - Flexible pricing options - Ideal for organizations with no specific needs
- Best for IT and technical support teams - Supports both cloud and on-premise deployment - Targets companies with 51-500 and 500+ employees - Focus on fast, first call resolution - Enhances customer satisfaction - Flexible, multi-platform service desk solution
Vivantio vs Halo Service Desk — at a glance
| Feature | Vivantio | Halo Service Desk |
|---|---|---|
| Rating | 4.4 / 5 | 4.6 / 5 |
| Reviews | 222 | 15 |
| Starting price | $42 /User/Month | $40 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Service Desk Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android |
| API | Available | Available |
| Support modes | Online | Online |
| Certifications | GDPR | — |
| Data residency | Global | Global |
Key differences between Vivantio and Halo Service Desk
- Pricing: Vivantio starts at $42 /User/Month, while Halo Service Desk starts at $40 /User/Month.
- User satisfaction: Halo Service Desk scores higher with a 4.6-star average.
- Deployment: Vivantio supports SaaS/Web/Cloud; Halo Service Desk supports SaaS/Web/Cloud, Mobile - Android.
Vivantio vs Halo Service Desk — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Vivantio vs Halo Service Desk: Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for IT and technical support teams needing flexible, multi-platform service desk.
- You require both cloud and on-premise deployment options for your service desk.
- Your team prioritizes fast, first call resolution to boost customer satisfaction.
- You manage IT and technical support workflows within a single, unified interface.
- You are a very small business with minimal IT support needs and want simplicity.
- You need highly specialized or niche support workflows not covered by general IT tools.
Vivantio typically suits Large Enterprises and Medium Business. Halo Service Desk tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Vivantio is a service desk platform for IT departments in mid-size organizations that need to manage incidents, service requests, and change workflows across both technical and ... Read More about Vivantio | Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of ... Read More about Halo Service Desk |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | 51-500 employees500+ employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Vivantio and Halo Service Desk Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Vivantio and Halo Service Desk on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Vivantio vs Halo Service Desk: Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing |
Vivantio vs Halo Service Desk Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
GDPR | ✓ Yes | — |
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Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Vivantio User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 282 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment with users appreciating the platform's deployment flexibility and focus on efficient support resolution, though detailed user feedback is limited. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Vivantio and Halo Service Desk Customers
Customers |  YODEL  West Ham United  Southern Housing Group |  Sony Music  Suzuki  University Of Cambridge |
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Media and Screenshots
Screenshots |  5 Screenshots |  2 Screenshots |
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Videos |  4 Videos |  4 Videos |
Top Alternatives to Vivantio and Halo Service Desk in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Vivantio or Halo Service Desk?
- Halo Service Desk edges out the other on user ratings (4.6 vs 4.4). That said, the best pick depends on your use case, so use the comparison tables above to evaluate each dimension.
- Do Vivantio and Halo Service Desk offer a free trial?
- Yes, both Vivantio and Halo Service Desk offer a free trial.
- What is the starting price of Vivantio vs Halo Service Desk?
- Vivantio starts at $42 /User/Month. Halo Service Desk starts at $40 /User/Month.
- What are the top alternatives to Vivantio?
- Top alternatives to Vivantio include IBM Control Desk, ServicePRO, Incident IQ, Halo Service Desk, Service Creatio.
- What are the top alternatives to Halo Service Desk?
- Top alternatives to Halo Service Desk include SolarWinds Service Desk, Ivanti Service Manager, ALVAO Service Desk, Freshservice, HaloITSM.